DO NOT EVER EVER EVER Let an insurance company take your vehicle to Joe Hudson Collision Center in Milton, FL. My Husband was involved in a head on accident on APRIL 6th, 2023. We waited over a MONTH for an appraisal. With multiple excuses, mostly blaming the insurance company. Called weekly. Given the run around. EVERY. SINGLE. TIME. Told on the phone multiple times by front desk we will have appraisal manager call you today.. Only never to recieve a call and to be given a different excuse when calling back the following week. FINALLY get an appraisal and told parts were ordered with estimated completion date being June 2nd, 2023. We call the week of June 2nd to AGAIN be told a million different excuses and an appraisal manager would call us. Again, never received a call. Each time my Husband would call, he was so polite, so patient. Called weekly every week and told every time, "we're still waiting on parts." Then they had to order a pair of side steps. Then its something with a sensor. The list goes on and on with the excuses from the front desk, all followed with, "I will call you back today with an answer." Never to recieve a call back. This continues for 3 more weeks. My Husband called back YESTERDAY. Asked for an update. The lady tells him, "It looks like parts on back order, but I'm not really sure." Says she'll talk with a manager (WHO WE STILL HAVE YET TO HEAR FROM) and give him a call back that day. Spoiler alert. NO CALL. He calls back today. The front desk decides to now tell him THE TRUCK FRAME IS BENT and they are now waiting on State Farm. This is where I step in. Call State Farm. Raise Hell. State Farm gets Joe Hudson on the phone. The "apparent" Manager, Andrea tells State Farm... She wasn't the original manager handling our truck, she "just" took it over BUT Yes the truck frame is bent. We tried to order one, that one was damaged and now we have another one ordered with no estimated delivery time. She tells her they JUST tore the truck down to the frame and noticed it was bent THIS WEEK. She proceedes to tell me that the truck still has not met the Total Loss Threshold though so the truck isn't totaled. State Farm tells me said information. I again, lose it. Explain the estimated total we were given on MAY 8TH and everything they've since tacked on. Now the TRUCK FRAME, and demand the truck be taken somewhere else because the job CLEARLY wasn't done correcvtly the first time. State Farm procedes to put me back on hold to again call Joe Hudson and find out what exactly the Total Loss Threshold was on the truck... JOE HUDSON HAD MY HUSBAND'S TRUCK THRESHOLD NOW TOTALLING AT 85% (threshold was 75%) BUT STILL PLANNED TO SWEEP IT UNDER THE MAT AND GIVE US THE TRUCK BACK. State Farm proceeds to apologize profusely and is upset this information wasn't disclosed the first time she was on the phone with her. So here we are, 3 months later, now waiting on Joe Hudson to send PIR papers to State Farm so we can get the truck totalled. HOW are we just finding this out? HOW can a company FAIL SO MISERABLY at their job? HOW can a "Manager" not pick up a phone ONCE in an almost 3 month period?! Someone make it make sense? NEVER EVER use JOE HUDSON. Like in a million years. NEVER. read more

I want to say that Andrea who did the estimate and Kim who works the counter are two of the best ladies you ever want to meet. My car was fixed quickly and even though there was a hiccup with the paint, they quickly got me back in and repaired it at no extra cost. I am currently waiting on a part to be delivered and I am positive I will have no problem getting it. My only suggestion would be to have cleaned the car. There was a lot of dust. The only thing they cleaned was the part they repaired. Even so I am very pleased with the way I was treated and how quickly they got me in. read more

After initial repair was found to have multiple issues upon delivery the service has been terrible. I had the completion date moved on me multiple times and it still wasn't done right. Alignment of body panels were completely off and overspray/heavy clear coat on some parts, others were dimpled. Wanted to bring back for warranty repair due to the poor work asked for a rental due to their poor work, area manager sat on the request and lied saying she hadn't heard about it. Her name is Apryl. If you do have issues Courtney is great but most control is out of her hands to solve the issues. If you have to take your car to them demand a rental don't let them hang you out for their bad work. Update one Rental will be given while the initial work if fixed. read more

I took my car in for repair to the passenger side front and rear door. Dropped it off on a Tuesday, was told it would be a few days and I'd get texts notifications as the car moved throuh the process. Got a call on Thursday afternoon saying car was ready, but never any texts. I thought to myself, "Fantastic, that was quick." Get there and paint job looks like a 3rd grader painted it. Trash in the paint, bubbles in the paint. I refuse to accept that kind of work. The man says they'll fix it, but it'll be a few days, so now they have the car through the weekend. Tuesday rolls around (still no texts to update me as to where the car is on the repair process) and they call and tell me the car is ready. I go down there and the trash is out of the paint, paint looks good, but the inside of the car is filthy. Dust inside, hand prints on the seat, and seat belt. Now this may not be a big deal to some people, but the car was clean when I took it there, so I expected the same when I picked it up. Overall not a good experience with them or their customer service. read more

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If I could give NO STARS I would. I took my 5-month-old vehicle here as a result of damage received to my lower passenger side doors. It was one of my insurance company's authorized repair facilities, and I agreed to have work done here because all the repair shops in my area were booked solid and this shop had the earliest first available appointment. After making the appointment I consulted Yelp to see if there were any reviews. There were 2 and they were both negative. So starts the saga. The shop replaced both doors. The experience, from start to finish, left a sour taste in my mouth. I would have to write a book here to capture every snafu I encountered, but the major things to note are that: 1) I feel that a "rush job" was definitely done on my vehicle, 2) I had *mechanical* issues with my doors after I had work done here, one of which the shop couldn't rectify and didn't want to take responsibility for anyway, despite the fact that the issue wasn't present prior to me bringing my vehicle in for work. I was told to "just take it to the dealer, since it's under warranty" and, 3) my new car was left with dirt and smudges on its interior, in the area the shop needed to address, after I took it back to have them correct the mechanical problem they caused. I took my vehicle to the dealer to have them repair the mechanical issue that this shop denied causing and couldn't/wouldn't correct. The dealer confirmed that the issue was, in fact, caused by whoever it was who worked on my door, or whatever it was they did to it. Additionally, the Service Advisor took pictures of the inside of my door because they were shocked to see the condition that it was left in when Down's "work" was finished. I had the Advisor email me the photos for my own records. The kicker part is that, even though the folks at the shop knew I wasn't pleased with my experience, the receptionist still asked me to give their business high marks in a survey because "it would really help us and we'd appreciate it." I'll bet. read more

first off my car wasn't ready for two weeks after the original date. I have over spray on everything. somebody went through my truck didn't put my things back. a horrible experience do not take your car here. read more

I will never use them again. Sloppy work and poor quality control. There were so many things wrong with the vehicle after picking it up that it filled an entire page. Make sure you take detailed close up pictures when you drop it off and compare them when picking it up. There were scratches on parts of the car that weren't there prior to dropping it off. They told me I would have to prove that they weren't there beforehand. Thankfully I had the pictures to prove it. It took and excessive amount of time and effort into making sure the vehicle was somewhat decent in the end. Ultimately I ended up trading the car in because I was disgusted with it. read more

I took my car to Downs to repair a door ding. The man I spoke to (I believe his name was Cooper) was very unprofessional, to the point of making fun of my misfortune by laughing in my face when he told me my repair "Wasn't going to be cheap". While I was in his office discussing my quote, several employees came in asking about the keys to a vehicle in their garage. This struck me as alarming because the last thing you want to hear from a repair shop is "Sorry. We lost your keys." Furthermore, Cooper appeared incompetent, asking for second opinions several times throughout the quote process. Once it was all said and done with, he told me that the repair would cost almost $3,000. I mentioned how difficult this would be as a college student, and he made a remark about how I should ask "Mommy to pay for it". Shocked, I took my vehicle to another repair shop, Quality Paint and Body, in downtown Milton. The gentleman there told me that it would cost only $850 to repair my vehicle. Needless to say, I had the repair done at Quality Paint and Body. My overall opinion of Downs is that they are crooked. It may have just been the man I spoke with there, but I did not have a good experience there. My advice would be to avoid Downs if at all possible. read more

I have used Downs and only Downs Paint and Body shop since I moved to this area in 2000. They have taken care of my Vette, Thunderbird, F-250 Super Duty, Altima, Jeep and New Maxima SR. I would never think of taking my vehicles to any other shop(my vehicles seem to be a maginetic for the poor driving of others). Cooper just took care of my Maxima and I could not have asked for more concern..care and Professionalism. read more