This company is amazing. The couple that owns it are the sweetest and very attentive to your needs…read more We have used them at least 3 times to fix our vehicles for things we couldn't handle. They will tell you straight up what the problem is after diagnostics. They won't sell you stuff that isn't actually wrong with it like other places. They give you timelines of when to expect it but in all occasions they have always completed earlier. They will always be our go to for vehicle repairs. They are a genuine couple and I recommend them a million percent. You won't regret it.

David was extremely friendly. He sat aside a current job to pickup our vehicle and look at it…read more He offered excellent customer service and gave us honest answers. We asked our questions and he answered them exact and didn't hesitate to be honest. I appreciate the honesty and integrity that was used in our needs there.

My name is Howard Vanover, i was able to bring my car in, and have everything i needed done to my…read moretransmission done with swiftness and cost effectiveness. Stuart and his employees were super professional. honestly the only people i would want to work on any of my vehicles and my family's vehicles. Thank you Stuart.

We have brought several vehicles to Stuart and have always been blown away with the attention to…read moredetail, fair pricing and great communication throughout the process. They have fixed things that nobody else could seem to figure out. There is a reason this business has been around for so long; they are great at what they do! If you want a team that is knowledgeable, kind and reliable, this is where you need to go.

Polite and trustworthy. Very thoughtful and thorough!…read more Thank you, Chip and Amanda Holder

Quality Service. Great price. Occasionally has specials for teachers or single moms…read more Gives back to the community.

We were recommended to his shop by a friend, We took our vehicle to his shop for a heater core…read morereplacement. We were quoted a fair price and was told that it would take a day to finish. We dropped it off at 10:00 a.m. and when we called the next morning to pick up the vehicle the vehicle was not done. With it not being done we had to incur another day on the rental car. When we finally got to pick up our car he was still working on it and it was not done so we had to wait an additional hour at his shop. When we picked up our vehicle it was extremely dirty and wet from the heater core backflowing inside our vehicle. Our belongs from our dashboard glove box and our middle console were thrown around our vehicle in which they got dirty and wet. We had to call and message him to let him know that the glove box light was on constantly and the glove box was loose. Also our A/C unit was not blowing air out of the vent on the middle passenger side. We took it back to his shop for him to fix it however he fixed the glove box but broke the shut off switch to the a/c vent and now the vent blows air but we can not close it because he broke the lever that closes it. Our dashboard is loose and our cruise control doesn't work. We made him aware of the issues by text and voicemail message but it is very hard to get ahold of him.

If I could leave 100 stars I would. Jake answered my inquiry within an hour, came to my home a…read morecouple of hours later, diagnosed the issue and set up repair for the next day. Amazing service. Within one hour he had replaced the coils on my car and had it run perfectly. I will definitely call him again if I need any other services!

Our family was on a road trip from California to Florida when our truck suddenly started idling…read morerough on the way to our next stop. We were incredibly fortunate to find Gerald Henson Automotive. Larry and his team worked tirelessly to diagnose and repair the problem so we could safely get back on the road. From the moment we arrived, they treated us with kindness and professionalism. Their communication was outstanding, they kept us informed every step of the way, explained everything clearly, and made what could have been a very stressful situation much easier. Not only are they extremely knowledgeable, but their prices were also very fair and honest. It's hard to find a shop you can truly trust, especially when you're traveling far from home, and Gerald Henson Automotive exceeded every expectation. We are beyond grateful for Larry and his team. If you're looking for friendly service, expert mechanics, honest pricing, and people who genuinely care about their customers, this is the place to go. I would recommend Gerald Henson Automotive 100% without hesitation. Thank you for getting our family safely back on the road! -The Garcia's

Took my F150 in for a grinding noise. They quickly diagnosed the issue and fixed it for a…read morereasonable price.

Work has always been great.Cost in line very pleased.When in town he has always did my work in…read moretimely manner. This is my go to shop for veichle repair.

Stay away from this charlatan of an auto shop. I took my vehicle in and told them exactly what the…read moreproblem was as I had another company do the diagnostic. They proceeded to charge me $212.66 for reading a code which O'reilly did for free in about 5 minutes. Charged me $182.87 for labor, just for that. They want to charge me $500 for parts and $330 for labor to fix the car, a total over $1,000. I found the parts online for $150 and saw that it would take about two hours to fix according to multiple websites. I would have paid up to $500 for this fix but they wanted to charge double. Stay away unless you want to get ripped off.

When we relocated to Pensacola both of our vehicles were being shipped from Hawaii. In the meantime…read morewe researched a repair shop on the Gulf Coast. Luckily we found Gary Sapp Automotive on Pine Forest Road. Dolly and Doug were extremely helpful to us newcomers. Since our arrival of our cars we had several minor and major repairs done. The pricing were upfront with no hidden charges. The repairs were done in a very reasonable timeframe. We feel very fortunate to have found an amazing place in our neighborhood.

I went here last week to get my wheels rotated and tire balanced and when the guy was done, I go to…read morepay, he tells me I'm good. And I was so confused, he just said you're good. So I left, I'm not car savvy so I don't know what to check for. I go to check my wheels today because I happened to be outside on lunch and there's massive road rash along my wheel on the passenger side that was rotated to the front. I've never had road rash because I've never hit any curbs and I always wipe my wheels after a car wash. Otherwise, why would I not need to pay for services?

I bought a full set of brand new tires for my car from tire kingdom, they've always been good…read moreservice The couple of times I brought my car in for a balance and rotation, UNTIL they were bought out by Mavis. I returned today with an issue on a tire, first time l've had a real issue, I called before to make sure it was still covered under warranty and it wouldn't be a problem for them to fix. I was reassure two times that it wouldn't be an issue and to bring in my tire, which I had already removed from my vehicle. Upon arriving after they looked at my tire, they informed me they could give me 50% off a new tire because of the tread left on my old tire. They informed me that they didn't have my old tire brand anymore, but could offer me one that was equivalent to what I had. He then proceeded to tell me that half of a new tire would bring my total to around $200. I told him I wasn't sure how that was possible when a brand new tire regular price was $200. Where did the 50% come in to play? He told me after mounting the tire on my rim and other fees it would be around $200. I had already removed the tire from my car so they weren't even having to put it on or off my vehicle. They told me even with a cheaper tire my total would still be around $170. I told him that the tire he was trying to sell me for $170 was listed brand new for $120 on THEIR OWN website so I was still confused when the half off came into play, how my total would be that much. Worst is customer service l've ever received from them. I took my tire and will now bring it to a local tire shop instead of counting on them. Let's just say the warranty and the things they make you feel like you need to purchase when you purchase new tires from them is unnecessary because it does not help when you have a real issue. Not sure if it's the new management that took over this establishment or if it's the new company that owns them but even with the warranty from them, I will no longer use them.

Up front shop and been honest with us over the years. Listens to what we have to say. Reasonably…read morepriced. They don't try and push anything additional on you but fix the problem.

This place is a joke of a business and NOT to be trusted with your vehicle…read more We took out vehicle in and the old man Jeff gave us a different price then he quoted 2 days earlier to only claim he never said that. we let it slide...obvious bait and switch The following day we get a call back and they want more money for other "issues" that came up. We said we will just take the vehicle back as is. We came paid our invoice and they weren't happy that we did not fall into there bait and switch scam. What got even stranger was there employee wanted to fight the three of us my father and friend who came to help tow the vehicle back. No one stopped both the employee who was obviously on some sort of drug. The old man was even egging him on.. I suspect both were on meth or crack. It was so bizarre I recorded the event on my phone and the police had to be called. Both the methead and Oldman denied everything even though it was recorded which proves to me their shady mindset and business practices. STAY AWAY FROM THIS BUSINESS unless you want to support violent drug addicts PLease also change your business name, you are a disgrace to people that actually support this country

I came in for an oil change, and radiator flush. Spoke with Daniel the manager who explained…read moreeverything being done and why. Also spoke with Kay and Smurf who worked on my vehicle as well. Everyone at this location is friendly, courteous and professional. I highly recommend this location for great service!

Not going to the Nine Mile location again. Pulled up at 10:39am and ended up leaving at 11:05am. No…read moreone checked me in, spoke to me, nothing. They were working on the same truck the entire time. I don't mind waiting but someone should at least talk to me and let me know what is going on. I left and went to the Michigan location and only waited maybe 2 minutes and the guy came to my window to check me in!