Brought my mother for cataract surgery on both eyes. Dr. Lee was wonderful, considerate and her…read morestaff couldn't have been nicer. They took her phobia of things being dropped into/stuck into her eyes in stride and calmed her when she started crying from fear. The process was really quite stressful for her and the staff was so understanding. We almost never had to wait more than 10-15 minutes even at their busiest past the scheduled appointment time. Their office is comfortable and beautifully decorated. All the equipment is state of the art. A side note, while Dr. Lee was gracious with a great "bedside manner" one time Dr. Lee wasn't available when my mother had to come in before her next scheduled follow-up, and she saw Dr. Hurst. He was very abrupt in his manner, with no smile and a bit of condescending attitude at our questions. So, one star knocked off because of him. :p

I have had contacts for years and called for an annual contact exam. I had Eyemed. Insurance and…read morepaid what they asked each time. Just over 3 months later I get a bill for $110. I called and ask why and they said they did 2 exams. A contact and a comprehensive. I have went to eyedoctors for years doing the same thing every year and never had I had to pay this much . Not sure why because the insurance has not changed. I never been told that I have to have 2 different exams and obviously since I did not know this the Dr did not talk about it either.

The staff was friendly and helpful, so they get my one star! Dr Safar, on the other hand, was not…read morefriendly. He was dry, dismissive, seemed uninterested in what I was feeling or going through with my eye, and overall lacked compassionate bedside manner. I hadn't found a new eye doctor since moving to Rockwall, but I already had a diagnosis and needed updated meds and someone to assure me I wasn't dying or going blind, lol! After waiting over half an hour for him to come out of his office, I did the majority of the talking and he barely responded. He gave me little to no reassurance or empathy, just a new script and sent me on my way. I left disappointed and still in search of a new local eye doctor.

My Son's Opthalmologist was out of town and my husband needed urgent eye care. The office…read morerecommended Dr Safar. My husband has dealt with red eye flare ups on and off for years (as early as 2013). We went to eye doctors in the past when things got really bad and he would get prescribed a steroid eye drop that usually helped right away. We were told it may be allergy related or due to dry eye. Last week things flared up and he called into work. We were able to get in for an appointment right when they opened. I thought it would be better than going to an urgent care and that he must be really good if he was recommended. We paid a $50 copay and gave as much info as we could to the assistant. Dr Safar spent 5 minutes with us and barely asked any questions. He looked at the computer and said my husband must have pink eye. He gave my husband an antibiotic ointment for the eyes and rushed us out, spraying Lysol on everything and just treating us like we were walking disease. We were still walking out of the front door and he not so subtly whispered to the receptionist, "Lysol EVERYTHING." As a nurse, I was appalled by his bedside manner. I want to stress that my husband has NEVER been diagnosed with pink eye. And I have never "caught" pink eye from him. He used the ointment exactly as directed for three days. His eyes did not improve at all. My husband asked me to call and ask if Dr Safar could prescribe the steroid eyedrops and I was told he would have to go back for follow up appointment and pay another copay for that to happen. My husband refused to go back after how we were treated. Even if he wanted to, his schedule makes it difficult to take another day off around the holidays. We are now going to pay out of pocket for a specialty on call eye doctor to see him and hope that we are listened to this time. As I sat in Dr Safar's lobby I really felt confident that I did the best thing for my husband. He was educated in Texas and went to SMU where my brother goes to school. I now feel terrible that I wasted my husband's time and that he is not better. We have been managing best we can with over the counter moisturizing eye drops and it seems to help relieve some of the issues for now. We also have appointments in the future with an allergist and ophthalmology specialists at UT Southwestern.

Dr Dananian is awesome. High quality care and very knowledgeable . Remember that most of us are…read moreelderly seeking care and may 'create' the office to run behind with questions and treatments. I have never had a bad appt everyone is very kind. The lady that checks you at the front is the best. I do have my favorite Asst's ....... And that is okay. I would highly recommend this office.

I've been coming here for over a year since my previous doctor moved out of state. Dr Kornmann was…read morerecommended to me by a co-worker who's been going to her for years and loves her. On my very first visit, I was very impressed by her knowledge and recommendations and concerns. Staff was friendly and efficient. I never have to wait long when going for an appt but I usually book them for 7:30 am. Very happy to find this practice so close to my home.

Dr. Schneider was very helpful and accommodating to get a last minute appt. My husband had a very…read morepainful eye abrasion and the Rx from the ER wasn't helping relieve the pain. Dr. S provided a better Rx and even personally called the pharmacy to make sure they had it. Within 48 hours my husband had some much needed relief from his eye pain and Dr. S even went above and beyond to follow up for 3 days (including Sunday) to make sure he was good. You really can't find that kind of service anymore.

I don't typically write reviews that are this scathing, but this place is awful! Don't waste your…read moretime here. If you don't believe me, just look it up on Yahoo reviews (unfortunately, they deleted my original review - I guess I was too brutally honest). I went here in 2009 and booked an appt for both me and my son as new patients. They are located in a strip center and my first impression walking into the place was that it looked nice. When we arrived, the receptionist/hag working at the front desk didn't even greet us with a smile or seemed glad to have new business walking in the door. In fact, she didn't even say hello - I had to introduce myself and let her know that I was a new patient there for my 4:00 appt. She just handed me two patient forms to fill out and went back to looking down at whatever she was doing (most likely reading a book). We were the only ones in the place and as luck would have it, I started to have an uncontrollable coughing attack and you would think this person would've had the common courtesy to say "Are you OK? Do you need some water? There's some water down the hallway". Hell no, she just looked up like she was annoyed and went back to looking down. I thought, "Wow - how rude." Then the doctor breezes in through the front door wearing a Hawaaiian shirt, shorts and sandals like he was just hanging out at the lake. You would think he'd wear a white lab coat or at the very least, a dress shirt to at least give the appearance of being professional. He must have been on a smoke break because once we walked back to the exam room, he reeked of cigarette smoke! It was disgusting! The first thing you notice when you go into the exam room is the old, circa 1980's antiquated equipment complete with missing paint on the wear spots where your chin would rest. While he's examining me, Ms. No Personality sticks her head in to tell him she's going to run an errand which translates to he's now doing double-duty covering the phones. He stops no less than three separate times to answer the phone that is located right behind my head while he's doing the eye exam! Then my favorite part of the exam... you know how when you get your eyes examined and they have you read the eye chart on the wall and they hand you a little instrument called a phoropter to cover one eye? I guess they don't have those at this place because he tore off a sheet of paper from his scratch pad, folded it in half, and told me to use that to cover my eye! Are you f'ing kidding me???? At that point I made up my mind that I would not be subjecting my son to this type of exam. Not only that, but while I was sitting in another room "No Personality" has returned and walks down the hallway and looks into the room where the doctor was having me look through different machines and this bitch actually made a frown face in front of my son when she looked in on us! Turns out she's the wife of the doctor. How else can you get away with such rude mannerisms? She must have jealousy or insecurity issues when it comes to female patients that are younger or more attractive than her. And she probably just hates life in general. After I said I would be taking my son back to his old eye doctor, this guy must of figured out that I was less than impressed. I took out my credit card ready to pay for services rendered and he said no payment was needed. I called my insurance company the next morning just to make sure no claim had been filed. After all was said & done, I went out to my car and just sat there in disbelief and could not believe what had just transpired. I literally wanted to go home and take a shower to wash the experience away.

Professionally, I really love the service that the doctors provide here. However, they don't know…read morewhat they're doing administratively. I had to switch clinic since I moved to Plano so when I ask if I can move to the Richardson location, they went ahead and scheduled me. It took me three months to finally get that appointment only for them to tell me that they do not have the equipment in that Richardson location for my case, Three months later, they rescheduled me back to the Rockwall location only for them to tell me the day before that they do not have my referral. Referrals take months to acquire. I called a couple months back to check if they got what they needed and they said they did. However, a day before my appointment they conveniently told me that they don't have the referral. Because of their administrative error, I am over a year due to get my eyes checked. They clearly don't value their customer's time so I went ahead and ask my primary care doctor to refer me to adifferent Eye Doctor.

1. Welcome was OK 2. The lady tells me that there would be…read moreextra charge of $59for refraction check up. I told her, that I did not need it. She told me that if doctor insists on the procedure would b done and I would pay $59. All ophthalmologists over last 30 years do refraction testing as part of routine eye exam- but they do not charge anything, unless you requet Prescription, in which case they charge $25.00 only. Thus this organization is CHEAT and GREEDY. I went to local Walmart to fill prescription for refraction error. I cannot see it clearly. It could be problem with my prescription given to me by the lady at Key- Whitman or Walmart not doing the job properly. 3. When I sat in exam room, a lady walks in- without looking at me or saying hello or nothing. Seats in front of computer, reviews my information as I filled out in waiting room. She did not know that I was there for diabetic eye checkup. She expressed surprise. I asked her to look at my answer re: diabetes. Then she found it and order retinal scan- which she did. The Doctor was nice. I had problems with insurance company's processing my claim. I asked for information from local office in Fort Worth Texas. I am still waiting for it. I never received a statement, except one text message regarding amount I owed. On 12/4/ 25 they sent me a collection letter notice, as I- did not respond to their frequent attempts to collect money. - A BOLD FACE LIE. We tried to contact office, both locally and in Dallas, without any success. They also do not respond to you emails. This business will never see me at any time in my life.

Frindley staff. Dr. Brent is excellent. He seems to give a…read morethrough eye exam. Never rushes you in and out. I have gone to Dr Brent for a number of years and always get a warm welcome back for check ups .

I've been going here for a few years now. I called today because it was close to my annual…read moreappointment date. The person seemed bothered/irritated to help me determine when I should book my appointment to be sure it was covered by insurance. She said she could book me but seemed to not care if I booked or not. I'll be finding another place to go...

I was in the area when I realized my insurance benefits were going to expire, my prescription had…read morechanged so I wanted new reading and prescription sun glasses. I looked up places and landed here, it was the nicest and cleanest office I've been to in a while. I walked in looking concerned because I was nervous to explain my situation and didn't know if they could do everything before my benefits were up. Mark was so understanding and saw to it that I was taken care of. Everyone was so accommodating to my situation, from start to finish I'm really enjoyed everything about this place.Efficient ,reasonable pricing and great customer service. The best part is I get compliments on my glasses all the time!

I have been to several Americas Best locations and not all have been great until Rowlett UNTIL I…read moreencountered LeVon D. general Manager. She was so rude and condescending it made me physically ill. I have to take my adult autistic son and she made the experience unbearable and will be looking for a whole new place of business for my son. Americas Best please do better. She can't be an asset to your business. Sorry for any special needs customers. I would never refer anyone to them again.

We finally discovered Dr. Naegele! What a treasure! We've interacted with several optometrist over…read morethe last few years, and they all struck out. With Dr. Naegele you'll get personable and professional in one package. He was patient with my questions and was actually willing to have conversations. So untypical these days. You don't feel rushed here! I highly recommend him. His staff is also delightful!

He is the best eye doctor. Very caring and very thorough! He has been my family optometrist for…read moremany years.

Great staff. Did a thorough exam at a fair price. Arrived…read moreat the appointment time and started the exam within 5 minutes. Total exam took 45 minutes.

Dr Fields and Dr Huff have been great. They have took care of us for three years. I first went…read morethere three years ago for a tear on the outer layer of my eye. My original optometrist was closed, so I found that they were open. They treated my eye and it healed in no time. I found out that if I had gone to my original optometrist, I would have payed double the fee of service with no insurance.

Recommend! Easy process, great service, fast results, accommodating. I was in and out. And they…read morework with my insurance. Full package.

I has visited the office in selecting an eye glass more than three times . I met Leslie all three…read moretimes . She is not only knowledgeable but also knows how to handle her customer. She helps me with integrity,commitment, respect and with excellenc. keep it up your good work and thank you so much . From Fetlework