Had a great experience here! I was in need of a new optometrist and stumbled across Dr. Nguyen…read moreduring my research. The team was super friendly and helpful. They're also very punctual. I was running 4 mins behind due to traffic and they went ahead and brought in the appointment behind me since they were already there and waiting. Not ideal for me of course but great if the shoe had been on the other foot. It's a pretty cozy space so I waited for the appointment to wrap up by admiring the small town views and a few new pair of glasses. Dr. Nguyen was a pleasure. She was knowledgeable and made sure that I had just as much of an understanding of what was going on with my eyes. I didn't feel rushed at all going through my exam and she gave me thoughtful suggestions on my next steps to ensure that my eye health was being prioritized. I also appreciated that Dr. Nguyen sanitized the equipment before having me use each machine. At the front desk for check out, the woman who helped me there was also really patient as I scrambled to find my HSA card to pay. It started pouring down raining and she was even kind enough to walk me through the back door to my car so I wouldn't get as wet. I will be ordering my new contacts from here soon and was told the turnaround time is really quick. I look forward to receiving them and I am excited to have a new eye doctor.

The best eye doctor around. Staff and prices are great. We take our 90 year old mother.read more

Walking to the door in crutches is so painful and trying to open it was even more so, but the…read moreladies up front jumped out of their chairs to let me in the door! Can I say I fell in love with this place already? Walking in and already made an appointment online was super easy. The ladies with above and beyond with the explanations on everything and I felt super at ease. Hailey (sp) and my examiner Stephanie (sp?) were super lovely and made this eye exam go by through a breeze while maintaining a high level of professionalism. Thank you ladies!

I had a great experience here . The staff were very helpful and informative. They explained all of…read moremy eye tests to me and provided great care.

So far, I am having a great experience as a new patient. I found this eye doctor because of their…read morepositive reviews on yelp. I figured if they can make yelpers happy, they can make anyone happy. And my appointment with Dr. Tran indeed made me happy. She listened to my concerns about my previous classes, not fitting well. She gave me some tips that I had never heard before about getting glasses that fit my wide head. And the ladies who helped me pick out a new pair of glasses were kind and patient. I look forward to receiving my new glasses, trying them on, and being done with this chore.

My glasses are a bit complex. Dr. Tran is incredibly patient in working to find the best…read moreprescription for me. In addition, she has made recommendations for two important surgical procedures that have resulted in significant visual improvements. Office waiting times are brief, and the staff, including the eyeglass fitting person are always helpful.

Dr Safir and staff always make me feel at ease whether I'm getting glasses or contacts…read more They're always on time for my appts. They take time to answer all of my questions and They have an excellent selection of eyewear from which to choose. Highly recommend!

I told everyone at the office ahead of time--including via direct e-mail with Dr. Safir--that I…read moredidn't want a full eye exam because I didn't need one. That I wanted just a refraction for a new glasses prescription. They all knew this ahead of time, and showed they understood by telling me no matter how much of their services I received it would still be $75. Yet when I showed up they were somehow surprised, utterly confused, and didn't understand what I was talking about--like it was a perplexing concept and news to them. They were combative and pushy, and I had to struggle to assert and advocate for myself till I finally gave up because it just wasn't worth it. After the supposedly "mandatory" eye-puff part and the full eye exam without dilation (that was their only concession), Dr. Safir rushed me out of room when I had merely two questions. Apparently he had to meet someone more important (a consult?). If they hadn't forced the full exam and taken time with that, then maybe he could've addressed my two questions. Instead, he pawned me off on the front-desk. I don't want front-desk people answering my eye-related concerns. The whole experience was unnecessarily extremely unpleasant and unjustly made me feel like a problem client. Then they almost let me leave without my glasses prescription; I had to ask for it. I won't be going back.

Disappointing Experience with Pushy Sales Tactics…read more I want to start by saying the exam process was simple, and I had no issues with the doctor. However, my issue lies with the experience of getting my glasses prescription filled. From the beginning, I made it very clear that I wanted a basic, affordable second pair of glasses. I mentioned this multiple times--at least three times--but I felt pushed toward more expensive options that I didn't want. When I finally chose a frame covered by my insurance, I was told that my lenses required special processing because of my prescription. The price I was quoted for the lenses was over $500. When I said I couldn't afford that and didn't intend to spend more than $300, the price suddenly dropped to $308 within seconds. Why wasn't this lower option presented to me in the first place? The sudden shift in pricing felt shady and left me questioning the transparency of the process. It felt like I was being pressured into spending more than necessary, and the whole experience came across as unprofessional. I hope this feedback encourages a more honest and straightforward approach in the future. Customers should feel respected and confident in their choices--not pushed into something they don't want or can't afford.

I've waited for two months to get my new glasses. They didn't understand my insurance and sent the…read morewrong frames. They then lost the frames I wanted. Did they offer any discount or anything, NO. I don't even think the new lenses are correct. I would NOT recommend.

I had a really great experience here today! I just needed to get a few pairs of glasses fitted…read more They were so helpful and friendly and fast! I'll definitely be going back when it's time for new glasses. Thank you!

I've been going to Dr. Bill for decades. Once or twice, I tried other optometrists, but always come…read moreright back. I have had some eye problems, besides being near-sighted. He has always taken time to present me with different correction options, so I could really figure out what was best for me.

Really OBSESSED with this place! It's very modern and gives a New York loft vibe. You feel fancy…read morejust being in here! Quite disgusted by the 1 star review and comment of a person calling these people scammers when they aren't. Just because you had a bad experience doesn't make people scammers. Anyways, every time I've come in here the ladies are kind and helpful! I love the entire staff, the doctor is great! I have about 3 pairs of glasses from here and I got my Acuvue Oasis daily lenses from here. As long as I live in Dallas I will always be a customer here!

Dr. McDaniel and his staff are the best. He has been our Optometrist for years and we are very…read moresatisfied with him and his office. He is very attentive and explains everything clearly. We live in a (literally) hundreds of miles away and we still make the trip back to see Dr McDaniel every year.

We have been coming here for some years and I have highly recommended Dr Chapman to many. However…read moresadly as others have commented below the front staff have a complete dissregard for how to treat patients and potential new patients. I have vision coverage via my place of employment but wanted to know what my supplemental coverage covered and asked the front staff to look into this from the time I booked my appointment a week prior to the time I came into the office for our appointment. I received a text from them stating our visit was covered so I called to ask about the discount and they told me that our visit was covered. At this point I figured I would again ask them when I came in for our appointment in person. So today when we came in I asked them again and the front ladies stated that they didn't check it (even though I asked them too)! So I asked them if they could check it because my daughter in law wanted to come in as a new patient. At this point they said we do not take that and I pulled up the discount site and showed them where Dr Chapman was at the TOP of the list of providers that accepted it. Then they both just looked away and acted as if they didn't care one bit! It's sad because Dr Chapman is great but with staff like this who do not seem to care one bit he just lost a potential new patient and quite possibly my family of five...

Dr Chapman has been great in the past, but I am not sure I will return after this last visit. We…read morehad two appointments back to back, and they processed us quickly and had us in rooms. However, they did not verify my client's insurance, so they did that while Dr. Chapman saw me. They never checked my old glasses for my rx, so after Dr. Chapman saw me, he said he would get that and let me know. My client needed glasses, so their pitch was $150 for the single lenses if you picked from their selection of frames. We chose two and had been told by the dr they would be ready same day or next day. Today, a week out, I was notified by the office that they received one set of lenses and one pair is ready but the frames don't match the lenses they sent and we needed to come pick another pair. We don't live in the neighborhood and I was not ready to start over. I feel like they wanted to dump cheap frames that were old and couldn't sell and made lots of promises they could not keep. Dr. Chapman never came back to me after receiving my rx to explain anything, any plan for treatment of my dry eyes or any precautions or issues. Not sure what happened, but this was our first visit since he moved away from Northpark and is most likely our last.

Terrible customer service as a potential new customer. Arrived for appointment in advance to…read morecomplete new patient forms. Arrived to a locked door. Not even invited inside. Children running around office. I was told by a very rude Dr. Manning to come back at my appointment time which was less than 15 minutes later. No offer to come inside, wait or complete forms in advance. Said to make sure I had my old glass that she couldn't do exam without them. How does a doc not know how to do a fresh exam? You need to cheat off someone else's work to get you started? Totally unprofessional first impression. I cancelled my appointment on the spot and will not return. Do better! Would have left 0 stars if this was an option. Find a better doc in the area, there are plenty of options.

This is my second time going to Dr. Manning and I meant to write a review the first time because I…read morewas so blown away by how great of an experience it was! I have never had such a pleasant experience with an eye doctor before. She truly took the time to figure out what would work best- and I had a bit of a difficult case so it did take a good amount of time! I walked out of there and even called my mom ranting and raving about how great of an experience it was!! I just went to her the other day and, had it the same energy! Dr. Jennifer Manning will definitely be the only eye doc I see here in dallas!! ALSO- she's the ONLY doctor who has EVER told me there's a little line on contacts that tells you which way to put them in, I've worn contacts for 15 years and no eye doctor ever told me that!!!

My children both got their eye glasses from here . I am confident knowing the warranty works very…read morewell here. The receptionist and staff are very friendly. Rosa is our technician that helped get the new glass frame installed to our lenses. They have a great selection of eye glasses. I highly recommend this place because of their great service.

Lesley is the best manager ever. She is truly sweet and worked with us. Very down to earth and…read moregreat customer servic. 10/10 stars