Professionally, I really love the service that the doctors provide here. However, they don't know…read morewhat they're doing administratively. I had to switch clinic since I moved to Plano so when I ask if I can move to the Richardson location, they went ahead and scheduled me. It took me three months to finally get that appointment only for them to tell me that they do not have the equipment in that Richardson location for my case, Three months later, they rescheduled me back to the Rockwall location only for them to tell me the day before that they do not have my referral. Referrals take months to acquire. I called a couple months back to check if they got what they needed and they said they did. However, a day before my appointment they conveniently told me that they don't have the referral. Because of their administrative error, I am over a year due to get my eyes checked. They clearly don't value their customer's time so I went ahead and ask my primary care doctor to refer me to adifferent Eye Doctor.

1. Welcome was OK 2. The lady tells me that there would be…read moreextra charge of $59for refraction check up. I told her, that I did not need it. She told me that if doctor insists on the procedure would b done and I would pay $59. All ophthalmologists over last 30 years do refraction testing as part of routine eye exam- but they do not charge anything, unless you requet Prescription, in which case they charge $25.00 only. Thus this organization is CHEAT and GREEDY. I went to local Walmart to fill prescription for refraction error. I cannot see it clearly. It could be problem with my prescription given to me by the lady at Key- Whitman or Walmart not doing the job properly. 3. When I sat in exam room, a lady walks in- without looking at me or saying hello or nothing. Seats in front of computer, reviews my information as I filled out in waiting room. She did not know that I was there for diabetic eye checkup. She expressed surprise. I asked her to look at my answer re: diabetes. Then she found it and order retinal scan- which she did. The Doctor was nice. I had problems with insurance company's processing my claim. I asked for information from local office in Fort Worth Texas. I am still waiting for it. I never received a statement, except one text message regarding amount I owed. On 12/4/ 25 they sent me a collection letter notice, as I- did not respond to their frequent attempts to collect money. - A BOLD FACE LIE. We tried to contact office, both locally and in Dallas, without any success. They also do not respond to you emails. This business will never see me at any time in my life.

Brought my mother for cataract surgery on both eyes. Dr. Lee was wonderful, considerate and her…read morestaff couldn't have been nicer. They took her phobia of things being dropped into/stuck into her eyes in stride and calmed her when she started crying from fear. The process was really quite stressful for her and the staff was so understanding. We almost never had to wait more than 10-15 minutes even at their busiest past the scheduled appointment time. Their office is comfortable and beautifully decorated. All the equipment is state of the art. A side note, while Dr. Lee was gracious with a great "bedside manner" one time Dr. Lee wasn't available when my mother had to come in before her next scheduled follow-up, and she saw Dr. Hurst. He was very abrupt in his manner, with no smile and a bit of condescending attitude at our questions. So, one star knocked off because of him. :p

I have had contacts for years and called for an annual contact exam. I had Eyemed. Insurance and…read morepaid what they asked each time. Just over 3 months later I get a bill for $110. I called and ask why and they said they did 2 exams. A contact and a comprehensive. I have went to eyedoctors for years doing the same thing every year and never had I had to pay this much . Not sure why because the insurance has not changed. I never been told that I have to have 2 different exams and obviously since I did not know this the Dr did not talk about it either.

The staff was friendly and helpful, so they get my one star! Dr Safar, on the other hand, was not…read morefriendly. He was dry, dismissive, seemed uninterested in what I was feeling or going through with my eye, and overall lacked compassionate bedside manner. I hadn't found a new eye doctor since moving to Rockwall, but I already had a diagnosis and needed updated meds and someone to assure me I wasn't dying or going blind, lol! After waiting over half an hour for him to come out of his office, I did the majority of the talking and he barely responded. He gave me little to no reassurance or empathy, just a new script and sent me on my way. I left disappointed and still in search of a new local eye doctor.

My Son's Opthalmologist was out of town and my husband needed urgent eye care. The office…read morerecommended Dr Safar. My husband has dealt with red eye flare ups on and off for years (as early as 2013). We went to eye doctors in the past when things got really bad and he would get prescribed a steroid eye drop that usually helped right away. We were told it may be allergy related or due to dry eye. Last week things flared up and he called into work. We were able to get in for an appointment right when they opened. I thought it would be better than going to an urgent care and that he must be really good if he was recommended. We paid a $50 copay and gave as much info as we could to the assistant. Dr Safar spent 5 minutes with us and barely asked any questions. He looked at the computer and said my husband must have pink eye. He gave my husband an antibiotic ointment for the eyes and rushed us out, spraying Lysol on everything and just treating us like we were walking disease. We were still walking out of the front door and he not so subtly whispered to the receptionist, "Lysol EVERYTHING." As a nurse, I was appalled by his bedside manner. I want to stress that my husband has NEVER been diagnosed with pink eye. And I have never "caught" pink eye from him. He used the ointment exactly as directed for three days. His eyes did not improve at all. My husband asked me to call and ask if Dr Safar could prescribe the steroid eyedrops and I was told he would have to go back for follow up appointment and pay another copay for that to happen. My husband refused to go back after how we were treated. Even if he wanted to, his schedule makes it difficult to take another day off around the holidays. We are now going to pay out of pocket for a specialty on call eye doctor to see him and hope that we are listened to this time. As I sat in Dr Safar's lobby I really felt confident that I did the best thing for my husband. He was educated in Texas and went to SMU where my brother goes to school. I now feel terrible that I wasted my husband's time and that he is not better. We have been managing best we can with over the counter moisturizing eye drops and it seems to help relieve some of the issues for now. We also have appointments in the future with an allergist and ophthalmology specialists at UT Southwestern.

Came to this location as our Dr was here. Small compared to Dallas location. Friendly staff…read moreVioleta at the front desk was so nice. Great Dr they are up to date on great eye care.

Lesson learned here, they were so overbooked we sat in waiting room for over 90 mins…read more Will not be back

Absolutely the best!!!!! I've learned that if you want to have exceptional service then you need to…read morefind someone who is passionate about their profession, and that is Joel Elsten!! He used to be my optometrist while he was working at target, but once he left my insurance would no longer cover the appointments, so I went too look for other optometrist in the area and they were all horrible!! I decided to make an appointment with him and pay the extra out of network fee and it's was absolutely worth it!! He's is passionate about what he does and invest into his profession by having new high end equipment!!! He is extremely nice and patient with his people!! The lady's at the front desk are also extremely nice and helpful!!! Glad I came back to him and if you are on the fence of paying the extra out of network fee or just having horrible optometrist, Joel is the man to go see!!

I've used Dr Elsten for many years and he's great. I drive up from College Station because I…read morehaven't been able to find anyone that offers his level of service and his staff is outstanding!!!

Dr Ehrhardt is so caring. She never rushes through an exam. She took her time and explained how to…read moreuse my new contacts. She was very thorough. The office staff at the new Richardson office were very kind. My tech Robert made me feel at ease. The office is beautiful and appears to have all the latest equipment. I received detailed photos of my Retina without being dilated. It was so easy to be seen for a thorough comprehensive eye exam. Thank you so much!

I love this gal! She is is so sweet and caring. I was a former patient @ another location, and…read morewhen I found Dr.Lynn Ehrhardt @ this Richardson, TX location, I was thrilled. I've already seen her, recently, and have forwarded her name to 4 other family members, who, were also thrilled to see Dr. Ehrhardt was practicing in Richardson, TX. She loved my in-laws and was so sad to see my mother-in-law, recently, and hear of my father-in-law's passing this year. She is thorough and actually corrected a misconception that my husband was borderline glaucomic, when, in fact, it was called physiological cupping. Very professional, kind, and takes the time to sit down to ask, if you, the patient, have any questions. Dr. Ehrhardt truly has a wonderful "bedside manner"!!!! I highly recommend!!!!

Dr. Kaden successfully removed multiple unsightly benign tumors from under my eyes several years…read moreago. The procedure was basically painless with her techniques and up to date equipment. She also gave kind patient care before and after. None of the tumors have returned. I am grateful to this brilliant doctor and would strongly recommend her for any eye related care and/ or procedures. Reach out to her. You'll be glad you did!!

We scheduled an eye exam for both of us. The first issue is the paperwork. There is a document…read morethat basically states YOU are responsible for what your insurance company will not pay. Dr. Andre has been practicing for over 35 yrs. She truly will give you a lesson when it comes eye health, surgery on the eyelids, do's and don's. She is a surgeon. Not just an ophthalmologist. She will basically call it what it is, if you ask a question about need vs "claims" to need. However, she is not about " short schedules" ( she is chatty) she gets a staff reminder, someone else is waiting. . My eye exam results (L) same (R) different. I received a prescription for only one eye. (they do not normally make one lense) that caused a problem, and w ability to read, and for both eyes not just 1. I again paid for another eye exam with another ophthalmologist that confirmed that my right eye prescription off by a couple of clicks. So back to eyeglasses place to have the lenses remade. My wife's eye exam was straight forward. However the bill was not just for an eye exam, whatever the claim, it was based upon time spent? It was a routine eye exam, nothing more.

We LOVE Dr. Claire Chu and followed her here to her new practice that just opened September 1,…read more2025. Both hubby and I have had cataract surgery performed by her (at her previous practice) and just love how she connects with her patients. She is an expert surgeon and takes the time to really explain all options and answer all questions. She is so approachable and we look always look forward to our appointments with her. The staff is equally as friendly and welcoming. Her new practice is inside the medical building next to the old Richardson hospital located on Campbell Rd near Collins Rd. Address is 399 W. Campbell Rd. She's located on the 4th floor. The office is beautifully decorated with a white textured wall at the reception area and with a predominantly blue color palette. Very soothing, with pops of orange color in the artwork and accents. We both are thrilled with results of our Pan Optic cataract lenses. We also both required a follow up procedure due to the uniqueness of our eyes. I needed a Yag procedure a few years ago and hubby needed his lenses polished post cataract. She even explained that the surface of his eye was similar to a raisin and needed to be polished to smooth it out. Now that's down to earth language that we can understand! We are so happy with Dr. Chu and you will be too!

Dr Chu is very warm, kind and thorough. Her office staff is warm and efficient. They have developed…read morea checklist for post surgical medications that will be very helpful.if you're looking for an opthomologist look no further.

I was referred to Dr. Burchfiel ten years ago by the nurse at my rheumatologist's office. Boy am I…read moreglad I was. Dr. Burchfiel is the BEST doctor I have ever had! She is polite, gentle, compassionate, understanding, and very intelligent. She is thorough with each visit and never makes you feel rushed. I feel better just talking to her. I have recommended several friends and family members to Dr. Burchfiel, and they all have had positive experience. She is just amazing!

Doctor Burchfiel is amazing! Doctors make me nervous. I never know what to say or not to say. She's…read morevery gentle and polite. She also makes great recommendations which is a huge problem I have with other doctors.