They simply don't listen to what you ask them to do. I went in for a simple oil change and told…read morethem to only do my oil absolutely nothing else. I'm specifically talking about the terrible "windshield washer fluid" (water) they fill you up with. I told them not to add that because it is going to be below freezing around here, they didn't listen and now I haven't been able to use my wipers/fluid for a week because they can't listen to basic directions

Went in for an oil change and asked if I could get my battery done under warranty (they put one in…read moreless than 2 years ago) he said no problem and next thing I know I'm paying full price for the same battery that couldn't even last 2 years he did give me a discount on the oil change but this is unacceptable if you like getting ripped off this is the place to go

Bill and Josh at Scotty's are by far the best for auto repair and tires! Every single time they…read morehave treated us fairly and honestly. We are a family with older cars and are often in need of repairs - and Bill and Josh will do what is needed and have never oversold repairs. They have been our "go-to" service station for years, and we recommend them to everyone!

What a great experience! I popped in with no appt and a leaking tire. Bill took my vehicle in right…read moreaway, found the issue, remedied the problem, and I was on my way. I can't say enough about their efficiency and customer service. 5 star service!!

My name is Brian Hackett. I recently dealt with Rafael on a simple nail in tire. I say simple for…read morehow he handled me. My usual place told me 5 day wait. So I called there instead, he answered and told me could squeeze me in. I have been dealing with people for over 35 years. Rafael is a diamond in the rough. He got me taken care within no time. I had the bronco sport and he patched my tire. Firestone is lucky to have this young man. Congratulations to you sir and I hope your upper management also sees this review and gives you a thank you . Extremely well deserved God bless and happy holidays

Firestone Danvers Review…read more Original Date of Service: April 2023 for new breaks 2nd Date of Service: November 02, 2023 Service Requested: Inspection of front right wheel after hitting pothole, rear brakes screech when in reverse, vehicle shaking when travelling 60mph and when breaking. Findings and suggested repairs: - Screeching cause: Rear brake pads and rotors were worn down badly. They were replaced under warranty. Notice: They were new as of April 2023. - Vibration cause: Front calipers were "sheared", the brake pads and rotors were severely worn needing replacement, realignment needed. Notice: All breaks and rotors were replaced in April 2023 at this same location. November 3rd the manager (Gordy) called to confirm findings and quoted $638 to fix the front wheels He advised the calipers aren't covered under warranty because they weren't replaced in April. The rear pads and rotors were replaced under warranty from April 2023. I asked how both calipers were "sheared" and to describe what he meant but Gordy couldn't provide an answer, he said he had no idea how they were "sheared" and the calipers were in such bad shape they need to be replaced "immediately" for our safety. We agreed to wait on the repairs until I call back. November 4th, I called Gordy to let him know the cost of the front wheels will be covered by my insurance. He immediately stated "Well then, we also have to replace both front control arms" which were never discussed before, making the final cost $3k+. The Second Opinion: Location: Smaller local repair shop in Salem. (Not a national chain) Estimate requested for: Front / rear brakes along with all components for possible replacement if needed, the vibration and the screeching of the back wheels. The results: Vehicle's brakes passed inspection. - Front brakes, calipers, rotors, and control arms were found to be in good condition considering the age of the vehicle. The brakes were estimated at 6 - 8 months old and had good life left. - The rear brakes were also 6 - 8 months old and still had plenty of life left too. After his inspection and the owner of the shop took the time to show me physically each piece and what it would look like if it were at the end of its life and how absurd Gordy's quote was for services not needed. The Insurance Adjustor's findings: November 4th my insurance claims adjustor called to discuss what the Damage Adjustor found: - No damage to the control arms - No damage to front wheel calipers - Rotors and pads did not need to be replaced Ultimately, the insurance company denied the claim siting the lack of damage. After hearing this I shared my finding with the adjustor. My adjustor was shocked that Firestone tried to make money off of this situation. Although there are no legal actions to take, I can only warn those reading this to use caution when considering bringing your vehicle to any Firestone. Summary: After my experience at Firestone with Gordy, Sean and Mike I requested to speak with the District Manager. Gordy told me he can only take my information and pass it on to him. He assured me that the DM would reach out within two business days which never happened. Could it be that the Firestone in Danvers is following the instructions of their senior management to take advantage of their customers and find ways to make money??

Foxy Auto, where do I begin? This place is so awesome that I want to selfishly keep them a secret…read moreso that I don't have to wait when I need to bring my car in. I recently brought my car in for repairs. Right before my appointment, my car had a flat so I brought the car in on the spare"donut". When I went to pick up the car, they had fixed the flat on the original tire, which was in my trunk and put it back on the car, at no charge. What? Who does that? Foxy Auto that's who! Additionally, they have great prices, they are honest, they stay late if needed to get your can fixed and when they fix something, it remains fixed! I cannot sing their praises enough. Top notch garage!

I've found my go to for auto repair. Honest and fair. They offered an estimate before any work…read morewas performed and were great with communication throughout the day. Highly recommend!

My wife and I have visited Old Center Auto Repair on two separate occasions in recent months and we…read morecould not have had better experiences. The first time both of my taillights had burnt out over the weekend and I needed somebody to quickly help obtain & install new lights, as it wouldn't have been safe over the long weekend. I called a number of places and was unsuccessful and then remembered Old Center Auto, which I had passed many times on Rte. 62 in North Reading (near the high school). Raymond, the owner and a chief technician, could not have been nicer on the phone. In person, he was just as nice of a guy. When I had called in the morning he quoted me a rough price. However, when the job was easier than he expected he actually dropped the price. Although we aren't talking about a huge repair job here, I believe this is indicative of his character. In fact, when he didn't have change for a small denominated bill and I insisted he to keep the change, he wouldn't take it. The second time was a totally different situation, and with a different vehicle. Raymond again went above-and-beyond the call of duty to try and diagnose what we eventually discovered what was a very complex issue. Raymond was acutely focused on figuring out the issue and spent significant time/effort contemplating and attempting solutions while collaborating with his network of specialists. He also continued to be in constant communication with us throughout the process. This was much appreciated as we were simultaneously discussing the issue with the dealer - so it was nice to have thoughts of an independent third party (Raymond). Eventually, with his consult, we were able to understand the issue and move forward with the best - and most economical - solution. I'm new to the area but from my past experiences I believe that having a trustworthy car repair shop (with an honorable owner) is very important. I'm hopeful that Raymond will be my car care professional in the future and would recommend that you give Old Center Auto a try based on my experiences

I knew what I needed to get done on my Jeep Grand Cherokee…read more Stopping by, I asked if they could install a new thermostat. Was getting a code on the vehicle leading to needing a replacement. I usually would do this myself, but without a garage and the freezing cold temperatures, it was not possible. They knew exactly what to do, as they explained some of the special procedures needed for this parts installation. Which is important without damaging the plastic housing. They were done in a day. Very fair on their prices. Would recommend this business to anyone. Great to deal with.

Friendly and knowledgeable. This is a mechanic and owner I can trust. I have been going there for 8…read moreyears and Peter knows cars. He understands the different makes of cars and can tell you the concerns about them.

Peter and his crew are the best. I started coming to RMP Auto last year and have no regrets…read more They've helped me with all kinds of things, such as state inspections, new tires, and issues with my car door and windows. What's also great is how reasonable their prices are. Every single time, I'm pleasantly surprised to hear the final total. It's always been lower than I was expecting. Everyone here is so kind and helpful. I love having such a reliable place to get help with my car, right down the street from my home!

I've been taking our cars there for several years for oil changes, tire rotations, etc…read more I've always been happy with their service. Friendly, transparent about costs.

Dakotah and Brandon are a great team. I'll be back. Very nice kids…read more My first Time there. Will spend the word

Had a good experience with a flat tire. Tommy and staff was helpful. Price was reasonable.read more

The work (and pricing) are honest and professional - and friendly. We take both our cars to…read moreSullivan for tires and service, as do three others in our extended family, based on our recommendation. Thank you.

Very professional friendly quality workmanship fair prices would recommend also the hours that they…read moreare available and they sometimes have lonner cars

A wonderful car care experience. Joe and Jose really made sure I understood the process and that I…read morehad all the information along with a free loaner vehicle. Joe committed to getting my car done the same day, but was open to being creative with me if it wasn't, since I was planning to drive. They provided an a detailed examination of my car and fixed the problem. The cost was very reasonable. This is now my go to spot!

After a brief phone call in mid afternoon, I was invited to bring my antique car in for an…read moreestimate. I left it with them. By mid morning the next day, I received a message saying it was already repaired, These guys are artists with exhaust components. Not only was the job done correctly, it was inexpensive. My 1949 Willys Overland Jeepster now sounds right. Friendly, polite, expert service at a convenient location worked for me! John R.

Fantastic place. Honest and quick. I recommend this place for your exhaust system repair. In and…read moreout in 15 minutes. Thank you for making my car sound quiet again.