Instant service and well done. Cheap price for excellent work…read more We went to two jewelry stores before we drove to this site and the jewelry stores each wanted twice the price and we would have to leave the watch and come back days later. This placed was great..

I am probably one of the only people under 50 years old who still wears an analog watch, lol. And…read morethis is where I go to replace my watch battery. This is the watch repair that used to be inside of Sears when Sears was still in business and in Carlingwood Mall. It's now it's own store in the mall. Service is lightening fast, like I was in and out in less than 5 minutes. I don't even know how she changed my battery so fast, but she did. I like how they record your name and phone number in their computer system as it's a one year warranty on the battery and if the battery dies before 1 year you can just go back and they can look it up in their system instead of you having to find the receipt. They will replace the battery for free in this situation. The watch battery is $10.45 and it's $2.50 to reseal the watch, so $12.95 total, plus taxes. The store is next to the Tim Hortons.

Bought my wife's ring there 35 years ago. Needed to have…read moresized bigger [1/2 size]. Brought in for quote and time frame to have done. Both were reasonable and suggestion to have claws redone, I agreed. Parking and vagrants outside can be a problem. Very good friendly service.

Thompson Jewelers has been the only jeweller that I trust and have gone to over the last 25 years…read more Why do I keep coming back? It's the workmanship, the people, integrity, professionalism, creativity, ability to read my mind and of course the stunning pieces from the display cases and the handcrafted custom pieces from the bench. Happy 70th anniversary to Thompson's Jewelers... Cheers!

ONE I had a small 1940s-1950s mechanical desk clock repaired…read moreby this shop. The estimate was $80. I was called just before Christmas and told it was ready. I was away over the holiday and back mid January. I did not go in and got a call late January by the woman who works at this shop. She got angry right away, insulting me and yelling on the phone that I was using them, that I had no right to do business this way, etc. This made me afraid what she might do in person. I finally went in early February to pick up the clock. The woman then was another person... fawning and smiling, apologetic about her previous outburst, and so on. Of course no one would trust this jekyel-hyde like behaviour. This person should not be working with customers. Her emotional management is that of a child and she needs help. To take out one's personal problems on customers and strangers is just sheer narcissism. I sympathize as a human being, but not as a client. From other reviews, it seems to be a pattern. Secondly she charged me $120. I was not informed of this change before coming to pick up the clock. This is a 50% hike in what I expected to pay. I was not provided with any itemized list of time or expenses. Like another reviewer said, I just picked up the clock and got out of there, not wanting to deal with this woman any more. It is my impression that the older man--who is the bona fide clock-maker and knowledgeable and experienced in this shop--is excellent at what he does, as is his assistant, Fernando. But he is in the control of a mentally troubled manager in his daughter, who acts as "business manager," and is deeply disturbing to deal with and has a paranoia of being ripped off, who over-charges in what ever way she can get away with... TWO We had a 1850s carriage clock repaired by this shop. It is a family heirloom of my partner's, made in France, and used by the family of Florence Nightingale. It came from my partner's grandmother. This clock had not been maintained, and though it ran, it did not keep time and did not ring. So I remembered the excellent older man who is the chief clock-maker in this shop, and told my partner that the clock would be safe with him. My partner brought the clock in for an estimate on cleaning and repair to make it fully functional. When he took the clock out, there was much ooohing and aaahing. This is a clock that is, it turns out, quite common, in fact, and only 8" high by 5" wide. For this estimate we were charged $250. I get it: the clock has to be dismantled and checked for problems. It was worrying though. Fernando, the partner of the older Hungarian owner, was put in charge of the project. When the estimate came, it was $1200 to completely re-furbish this old gem of a clock. My partner gave this a thorough think, and decided to spend the money, because the clock was an heirloom and he was keeping it for his family and because he had fond memories of it from childhood. Two years later, the clock does not run properly. It has always run fast. And stops mid-week. To get it going once it's stopped requires us (once winding it) to shake it and let it run dead about 12 times. After this it begins and keeps going for a week. We are hesitant to go back to the shop to have it looked at for fear of being charged another several-hundred dollar charge just to look at it. To argue against any further charge might bring on the hell-hounds, and a yelling and demeaning freak-out by the woman "manager."

One experience i had there. I paid about 530 to get a Swiss chronograph watch repaired. The man who…read moredid the work, Vivians father offered to buy it back from me , for about half of what i just paid to have it repaired. I am glad they are closing so they cant keep on with doing what they do to people. a 1.5 rating on yelp says alot about them.

Two Rolex trained watchmakers on site to serve you and answer all of your questions. Always at…read moreleast one of the watchmakers working in the lab during store hours, often two of them there at the same time.

Frank from Howard helped me decide on my new Rolex. He was…read moreextremely helpful, professional and friendly. Every one at this shop is friendly. Thanks Frank!

On 21 June 2025, I had a very disappointing customer service experience at Howard Jeweller in…read moreOttawa when I brought in my Vacheron Constantin Watch for a very simple battery replacement. Upon arrival, I was asked what needed to be done, and shortly after, the Watch Repair customer service Manager came out to speak with us. I was informed that the watch would need to stay in the store for a couple of days, which I found surprising considering it is an extremely high end luxury timepiece. I was not comfortable leaving it behind and politely asked if we could book an appointment for a specific time for the battery replacement so I could be present while the work was done. This is something I had successfully arranged at Howard on the same watch two different times in the past before. Rather than understanding my concerns, the manager became defensive and continued to repeat the cost of the battery replacement -- a price we were already prepared to pay. She also asked what I had paid in the past for the same service. I explained that I had previously replaced the battery at their former location about nine years ago for approximately $40. She insisted I was mistaken, despite the fact that I had actual receipt proof. She claimed I had only paid the regular battery replacement fee and not the luxury battery price. As a customer service manager, one would expect her to be clear on pricing and to show respect for a returning customer's knowledge and prior experience -- especially when that experience predated her time at Howard. After finally stating that the cost would be $150, which I was willing to pay, she added that there would be a rush fee if I wanted it done the same day. This seemed unnecessary, especially since I had already said I was happy to come in at a time that would work for the technician. She said she would check his schedule, but instead simply swiped her finger across her phone and closed it, which I found quite odd. Rather than arguing with a client, why not just check the schedule and provide an appropriate time? The situation escalated very quickly when I reminded her that there was no rush, as I was coming in based on their technician's availability. At that point, she started raising her voice and banged the Vacheron Constantin watch on the glass counter and told me to leave the store, adding that we were not welcome back, something as I have no intention of returning after such a horrible treatment. The entire experience was unprofessional and frankly shocking, especially compared to the service I received years ago at their previous location. The former repair manager and staff were respectful, knowledgeable, and valued customer relationships. These are qualities that appear to be completely missing in the current staff. I left the store feeling very disrespected and disappointed. Later that afternoon, we went to La Maison Monaco at the Rideau Centre and ended up purchasing a gold necklace from Gucci as a graduation gift for my son. That was money I had intended to spend at Howard if I had been treated with the courtesy and professionalism all clients deserve. It is unfortunate to see such a decline in customer service, and I sincerely hope Howard Jeweller reevaluates how it treats their loyal clients. Customers should be treated with equal respect regardless of what they are wearing, whether in shorts and a t-shirt or in a three-piece suit. Luxury is not just about the product. It is about the experience.

Customized service & knowledgable staff! I like to support local businesses & this one in my…read moreneighbourhood does not disappoint!

From the owner: A local boutique jewellery shop that specializes in custom made engagement rings, Canadian…read morediamonds, lab diamonds, wedding bands: classic, fancy or contemporary metal with various designs. All comes from reputable sources. Canadian diamonds are mined from our Northern Canada.

My Dad used to wear a Rolex, and was always into watches. As I grew older, he gifted me a Favre…read moreLeuba when I turned 16. At that young age, I didn't really appreciate what it was, other than it told me the time, and was different from what everyone else was wearing. When it came time to get it serviced, he took me to this little shop on Merivale. Fast forward 40+ years - apparently this shop has been here since 1974 - it has a new owner who's been behind the counter for 10 of those. I've visited many times to get various things done to my timekeeping devices. The service is always excellent - it's fascinating watching him practice his craft, as he makes it look so easy, and what he charges for his service and products is more than fair. Of course, you can't put a price on supporting local business!

These guys really know their stuff and I have brought several pieces here for repair or…read morealterations, including my grandfather's pocket watch and my wife's engagement ring to get resized. I have never had any issues with repairs and any work I've had them do is done perfectly the first time around. That said I do find they can be a little condescending at times as they have often questioned why I would want a piece repaired and they even tried to "out" the karat quality of my wife's ring and were taken back when she already knew and didn't care.

This gentleman is a magician with shoes, and other items like leather belts and purses. I brought…read moreall of them in to him, and he is fast, friendly, and does phenomenal work. He also does not charge an arm and a leg. He's the best in the city.

I absolutely love this place. The guy who works there is really efficient and let me tell you...the…read moreplace is cheap. And they can resurrect anything. Have you walked through slow, sleet, hail? Not an issue. Your shoes will be looking as good as new in no time. And if you are for whatever reason looking for a shoe polish for your burgundy brogues or whatever other random colour of shoe that you own (?) you will definitely be able to find it here. Same with all manner of shoelaces and insoles.