I went to Kirk a couple of times - average at best. This year when I went - they did the eye exam…read morefor my new prescription - exam was less than 10 min - with about 10 flips. And I mentioned that it was still blurry. They said - no - this is good. Got the glasses back - awful. I could have seen better with a coke bottle. Ended up going to another optician - the prescription from Kirk was WAY OFF - never again. Posted a comment on their site but no follow up ... $200 lesson learned ....

After many years of good service from Dr. Kirk, my experience this year has been HORRIBLE! I…read moretrusted Dr. Kirk when he said that the blurry vision in my left eye was from Dry Eye and I should use over-the-counter drops. I also had symptoms of glaucoma for which he prescribed other drops and some pillls. Many months later, the blurriness was getting worse and worse, and he just said to increase the drops. I have finally gotten a second opinion and a thorough diagnostic procedure. It seems I have severe glaucoma and a block in the retinal vein. I have almost no vision in my left eye now, and the loss may be permanent! I waited way too long to find another ophthalmologist - because I trusted Dr. Kirk. Don't make the same mistake!! Show less

I posted this review on Google, and sharing here as well. Great doctors, horrible management. I'd…read moreleave zero stars if that was possible. In summary, the practice is BADLY managed. It has excellent docs IF and WHEN you can get an appointment to see one. The existing docs are tied up in more financially lucrative surgeries rather than maintaining a balance between surgery and eye exams for patients, despite having four locations in northern Colorado. I read the reviews and the management responds to bad reviews by leaving a note and asking reviewers to call the main phone number, which I am guessing is pretty useless but makes them look responsive to negative reviews. My family of five has been patients of this practice for over 20 years. However, the ability to schedule actual eye appointments in the past two years has gone down to almost zero. I had been seeing Dr. Mayer after my cataract surgery in 2021 and 2022, but last year, I experienced the beginnings of a macular hole in my right eye and could not get an appointment with him within six months. I was referred to a retinal specialist, Dr. Korotkin, who said my macular issue wasn't severe enough (October 2024) and dismissed me when I said I needed a new eyeglass prescription because "he didn't do that", like it was beneath him to spend another minute or two addressing or even empathizing with my concerns. I wasn't able to get an eye appointment with Dr. Mayer until March 2025 (they tried to put me off until May), and he immediately noticed that I actually had a severe macular hole. I then scheduled a visit with Dr. Gange (never going back to Korotkin), who I was able to see within a week, and had eye surgery within a week. Dr. Mayer suggested that I schedule an eye exam with whomever was available, so as I still needed a new pair of eyeglasses, I scheduled an eye exam with Dr. Poznic for August. I got a voicemail on Tuesday June 10th that he was not available that day but there were plenty of appointments the following week. I called later in the afternoon and the earliest I could get in would be October. So despite having 23 doctors on staff, there is not a single doctor who could give an eye exam at any of the four locations before October. I tried to leave voicemail for the person who canceled my appointment, but her voicemail said it might take five days for her to return my call, and directed me to NOT call back and leave multiple voicemails. It's unconscionable to cancel existing appointments and not immediately reschedule, then follow up with the patients who lost their spots. They should be prioritized on a waitlist, but none was available. In short, I have a follow-up for my macular hole repair in July but I will not be returning to the practice for any other services.

Inconsistent, unprofessional, oddly expensive. Since this involves something as important as…read moresight, I highly recommend getting eye exams elsewhere. There are much better options who do not try to cycle through as many patients as possible to generate revenue. In my opinion, their priority is making a buck; not improving your eyesight and eye health

These guys are idiots. I went to get a procedure. Scheduled procedure. Called to verify pre op…read moreand date. There computers were down every time I called. Then they lost all my information. Needless to say procedure didn't happen and I am out a ton of money for nothing.

Got a bill of $80 almost a full year after my sons visit. Came in for an appointment today and…read morewaited over 20 minutes to see the doctors aid. Please doesn't respect your time or your money. I am going to look for another doctor who respects my time and takes insurance.

They took our order, we paid, picked up the reading glasses and we thought all was OK. Until a few…read moreweeks later, when they told us we needed to pay a balance of almost $250. No receipts, and they ended up charging us almost $500.00 for a 2x reading glasses. Prescription different for right and left eye is all. Not near-sighted or far-sighted, just simple reading glasses. We paid, and they lost the whole family's business after we'd been going there for years.

Dr Luther is the only eye doctor that I will see. I have a very complicated prescription and Dr…read moreLuther takes the time to get my prescription perfect. Let me also mention Terri. She also takes the time when I pick up my glasses to make sure the alignment is perfect. Thank you Dr Luther and Terri. I have recommended several of my friends to this practice and they have not been disappointed.

Awesome, friendly, knowledgable :)…read more With my eye condition I'm a bit finicky on Optometrists, but these guys knew how to handle it, and handle it well. Abundantly friendly staff, and they knew how to handle VSP Vision Insurance like they owned that company :) In short, am definitely coming back!

At the end of June, I brought a glasses Rx that I got somewhere else to Osius because they sell…read moreSilhouette glasses and I really love my Sihouettes. However, they were too expensive even after insurance and I was crushed. I was running out of time to use my insurance benefits due to a job change so I didn't really have a lot of options. So I looked around and one of the associates (I forget her name but she was younger, bubbly, and really friendly; this review would be a lot different if I'd only dealt with her) suggested frames that she said were like generic Sihouettes. I found a pair I liked and waited for 3 weeks for them to come in. Once they finally came in, I took time out of my busy schedule to go in with my spouse, pick the glasses up, and have them adjusted. The associate I liked wasn't in and we dealt with an older woman who had a very stern and unfriendly disposition that I later learned is named Suzie. She didn't direct us to a fitting table or even a chair. She was helping other people and we just stood by the door because we weren't sure what to do. We stood around awkwardly for a while and then she had me try them on, said she saw some ways they needed to be adjusted and then went to do that. However, it turns out the set of frames I picked out are basically unadjustable and I need a lot of adjustments to my glasses to make them fit comfortably. Obviously, they weren't going to work. I was devastated because they were already my second choice and they took longer to come in than I've usually had to wait since I started wearing glasses. Suzie talked us into trying them at home for a few days but they didn't work so I ended up having to go back in and get another pair on a very tight schedule in order not to miss their 30 day replacement clause since it took so very long for them to come in, in the first place. I settled on a pair of wire frame normal glasses in a similar colour that I didn't hate and so we got them replaced. And then it took 4 (FOUR!) weeks for them to come in. Those glasses came to me with a manufacturing flaw, which I didn't notice for a week or so, and we dealt with Suzie again. Despite complaining to the manager last time about how she just left us by the door, she didn't do anything different this time. She fitted me standing, again, and we weren't directed to a fitting table or chair, again, even though I use a cane. When I noticed the flaw on the glasses, we went back again because I also needed further adjustments. I showed the frames to Suzie, asking about the flaw, and she said she'd "take them into the bright light" to look. Again, we weren't directed to a fitting table or anything. We waited and waited for what felt like forever. And then she came back and she'd scratched off the finish from part of the frame, totally missing the flaw, saying she "tried to fix it" but she made it worse because now the base frame color, which was a stark contract to the one I picked, was so visible. So then we had to contact the manager again and complain about their employee damaging my new glasses and also how there was a flaw to begin with. They eventually agreed to a free replacement and didn't make me use the warranty. It took another 4 weeks to come in and it only came in that "fast" because we asked the manager about it, who called the company to ask what the issue was. I didn't go back to get them fitted there once they came in and went somewhere else because dealing with Suzie was such an awful experience. Since then, my lenses have chipped but I don't think I'll be doing anything about it because I'm just so over dealing with this eye clinic.

I had a great experience getting an eye exam. All the staff were very friendly. The doctor was…read moreprofessional. Kristy especially was a delight to check out with.

First and last time I will ever go to America's Best…read more After waiting three weeks, I went in to pick up my glasses. Four days later, I had a constant headache and realized the Loveland, CO location gave me the wrong prescription. I brought them back, they confirmed the mistake, and ordered new lenses since I already had the frame. Because I was leaving the state for two months, I asked them to send the corrected lenses to the Springfield, IL location. After two weeks with no glasses, I called the Loveland store four times. Each time I was told something different--first that the lenses arrived, then that they didn't know where to send them. Once I got to Illinois, I had to drive an hour to the Springfield store, only to be told the lenses weren't there. They advised me to get the tracking number, which showed the lenses had arrived and were "ready for pickup." Yet no one could find them. They had to remake the order. Now 6 weeks later, still waiting.

Above and beyond customer service and knowledge! The doctor took extra time to find the correct…read more(difficult) prescription for me. Upon picking up the glasses, the rep went the extra mile to make sure I was comfortable in the new lenses. To close it all out, the receptionist called a few weeks later to check in on how the glasses are working. By far the best vision center I have ever gone to!

Taking advantage of the elderly by quoting a price and then increasing the cost later. Buyer beware.read more

I received a call saying I could pick up my contacts. I called to verify that this was true. Was…read moretold to come in anytime to pick them up. I drove an hour to get there. They said I needed an appointment. The receptionist gave me a very sarcastic "sorry" for the confusion. There was absolutely zero accountability for their mistake, I'll never go back.

A great place for eyeglass repair. My eyeglass temple piece broke, the cost to replace was over…read more$300, but Richard Homeier fixed them the very next day (a day he was normally closed) for a very reasonable price. I was very impressed by his willingness to come in on a day off to fix one pair of glasses. He had my temple piece in his inventory and installed it in minutes. AND he was a really nice guy!

Shari Ritchie has no follow through skills And when I asked…read morefor follow up with a visit she wrote me a letter and told me not to come back. wasn't planning on going back, but wow I went to Mallory for 10 year. Nothing was ever solved or figured out. Just throw some more thyroid medication at the problem They should close the Office. Its useless

I have struggled with slipping rib syndrome. Other doctors told me I may have to live with the…read morepain. Not Dr. Mallory or Dr, Aamar. With PRP treatment they have helped me and I am pain free. They actually care.