I have used the services of Simple Choices twice now over the last 7 years. Each time, Roy and his…read morestaff have been professional and compassionate. I felt at ease from first contact that my loved one (and I !) would be treated with care and respect. I appreciated the prompt response from the moment I reached out. Without hesitation, I would recommend Simple Choices for end of life arrangements.

I'm a year late writing this review, but it was recently the first anniversary of the death in our…read morefamily and it reminded me that we intended to share our glowing review of Simple Choices but didn't get to it in the months immediately after. At the time, I called around to at least 4-6 different places in the Albany area to understand the cremation options available, at a very stressful time obviously. Roy was BY FAR the most compassionate, patient, responsive, and clear about what to expect. Seriously, you just don't want to deal with the impersonal or callous attitudes that came across in my first phone call with some of the other places that offer cremation services. There wasn't even the smallest hint of anything other than the ideal level of genuine helpfulness from Roy. On top of that the prices were extremely fair, and the environment and decor in the Simple Choices funeral home is very comforting. Looking back, it also feels good to have supported a business & team that is committed to doing the right thing for people at their worst times. They live out ALL the values stated on their website. Oh, and I should also mention just in case anyone's looking for this detail in a review - our family isn't Christian, and Roy was nothing but pure kindness and understanding on adjusting the decor in the funeral home for our small family viewing. Roy & team, from the bottom of our hearts, thank you so much for your excellence at serving us at such a difficult time. If we could leave you a 6 star review we would!

Man at the door was very disrespectful as he asked us to leave because we were early. Mourners are…read moreMourners whether family or not. That has never happened to us before. Never go to McDonald's again unless it's to get a hamburger.

I paid Gretchen-Cahrenger $550 to engrave my father's name on a headstone. They cashed my check on…read more8/8/23. As of 11/26/23 the engraving was still not done. I received no contact from them to let me know of any delays. I was very unhappy when I contacted the owner. He had no real excuse other than they were behind. And he acted like he didn't have the power to get his staff to do the work anytime soon. Who knows if they even have staff? He made no apology or promise to get the work done by any date. I called him out on all of it and he told me I was snotty. He's a thief. I asked for a refund and told him to have it to me within a week. I'm told the check is in the mail. Yeah. There's still a few days left in the week but I fully expect I'll be at small claims court. His contract says all work must be paid for in advance and he gives no timeframe for getting the work done. If you do take the risk and do business with this place - get a deadline in writing and do not pay in full up front. Obviously, I can't speak to the quality of their work because they didn't do any. Zero stars and a possible trip to small claims court.

My dad passed away 33 years ago, and his stone really needed attention. Grethen-Cahrenger…read moreMemorials did an outstanding job. So much so that I thought they had replaced the stone with a new one. Highly recommended for stone cleaning.