We can't thank Mike Barna enough for the guidance, support and kindness he showed our family during…read moreour recent loss. His assistance as we planned services and support after is appreciated and stands out in a time that this level of service is often difficult to find.

We recently had to use their services. They were so helpful, guiding us in what needed to be done…read moreand they helped get everything done. They gave us prices beforehand so we could compare what we wanted and our options. They are so caring and compassionate, especially in your weakest time. They get everything done, A to Z, while keeping you informed and giving you the chance to choose what you want. They took Greta care of us and my Uncle Jimmy and we so appreciate it!

I have used the services of Simple Choices twice now over the last 7 years. Each time, Roy and his…read morestaff have been professional and compassionate. I felt at ease from first contact that my loved one (and I !) would be treated with care and respect. I appreciated the prompt response from the moment I reached out. Without hesitation, I would recommend Simple Choices for end of life arrangements.

I'm a year late writing this review, but it was recently the first anniversary of the death in our…read morefamily and it reminded me that we intended to share our glowing review of Simple Choices but didn't get to it in the months immediately after. At the time, I called around to at least 4-6 different places in the Albany area to understand the cremation options available, at a very stressful time obviously. Roy was BY FAR the most compassionate, patient, responsive, and clear about what to expect. Seriously, you just don't want to deal with the impersonal or callous attitudes that came across in my first phone call with some of the other places that offer cremation services. There wasn't even the smallest hint of anything other than the ideal level of genuine helpfulness from Roy. On top of that the prices were extremely fair, and the environment and decor in the Simple Choices funeral home is very comforting. Looking back, it also feels good to have supported a business & team that is committed to doing the right thing for people at their worst times. They live out ALL the values stated on their website. Oh, and I should also mention just in case anyone's looking for this detail in a review - our family isn't Christian, and Roy was nothing but pure kindness and understanding on adjusting the decor in the funeral home for our small family viewing. Roy & team, from the bottom of our hearts, thank you so much for your excellence at serving us at such a difficult time. If we could leave you a 6 star review we would!

Man at the door was very disrespectful as he asked us to leave because we were early. Mourners are…read moreMourners whether family or not. That has never happened to us before. Never go to McDonald's again unless it's to get a hamburger.

We don't live in Troy. We don't live anywhere near Troy. However, my husband's family used to…read morelive in this area about 50 years ago. We recently had a relative pass away who was going to be buried near Troy in the family plot. When we pulled out our records, we noticed his family used Riverview 20 years ago when his grandmother needed their services. So, we called them to use their services again. In full honesty, we had no idea what to expect. We knew nothing about them except they were in the area we needed. When we needed their services, we called them up first to figure out the next steps that involved transport and the general services involved with burying a person. We were a bit nervous because we had no family left in the area (well, above ground) and did not know who we needed to contact about the plot, religious services, flowers, and all the rest. Riverview was a life saver. They handled everything. And when I say everything, I mean everything. They handled the pickup, plane transportation, cemetery, obituaries, flowers, priest coordination, service, and everything else I'm missing. They were kind, professional, organized, and completely on the ball. Absolutely everything worked perfectly and exactly as it was expected. I also found the cost of the services to be very reasonable. If you have little experience, funerals are not cheap... if it is your first experience, you will have sticker shock... and after the sticker shock, you are often a bit stunned by the cost. Riverview was not cheap, but everything 'all in' costs roughly the exact same amount of money it cost to bury my own grandparents about 10 years ago. So, with that amount in mind (granted, I know its a different area of the country, but I assume many of these things are fixed costs), I was fine with the cost of their services. I will probably never need their services again because this was the last relative to set up permanent residence in that area. However, if I do ever need to use a funeral home in the Albany/Troy area again, I'd call them in a heartbeat.

I know it's morbid and/or slightly strange to review a funeral home on Yelp - where we strive to…read morereview community-building events - but I had to share my recent experience with Riverview Funeral Home and its staff. After a long illness, my grandmother passed and my family and I looked all over the Capital Region for a funeral home that could honor the woman my grandmother was in life. Riverview Funeral Home went above and beyond. The service was beautiful, the grounds were well-kept, and the entire staff made the entire process better than I could have expected. A big thank you to everyone that helped remember my grandmother and what an effect she had on all those she touched.