Piss poor reception and customer service!! Good hair cut as always!! This place could be so much better!! SG read more

Being a poor college student, I shopped around for hair salons near my school that had a decent price/quality ratio. On the phone, John Jay salon said to dye my hair, it would cost about $70. What they don't tell you, is the extra charge for shampoo and conditioner to rinse the dye out and for such services as drying my hair. Grudgingly, it ended up around $100 (including a trim.) Unfortunately, I wasn't satisfied with the coloring. I called and they were very accommodating, offering me a free "redo" as long as I booked the same hair stylist. My stylist was great, until she sat me under a dryer and told me it would cost at least $50 more (conveniently not before she started the service.) Imagine my surprise. When I went to pay, they offered me a small discount, but absolutely refused to do the service for free. I ended up paying an extra $40 for the "redo", mostly because I didn't have time to argue. A service that originally was to cost $70 ended up being $140. This salon absolutely did not follow through with any of their promises on the phone. The receptionist acted better than the customers, and were very difficult to work with later as well. If you want better quality and upfront pricing, I wouldn't suggest this salon. read more

Nasty woman answers the phone here, sounded like an ancient mummy. If you're in the people business act like you care or give a damn. Don't answer phones with an attitude because us students pay your bills and without us you'll be in the street. Not sure she realizes that I literally pay for all her meals, rent, and whatever else she buys. Not sure what people are thinking when they are just plain nasty on the phone. John you better change that grim reaper. People in the front is the first and last impression they represent you (the owner) and the business itself. This is the definitely not the way to handle potential business. read more

Ashamed to say I've repeated my mistake and made appointments with John Jay 3 or 4 times. Beside the first time, it was always a hassle. The front desk people are beyond incompetant and rude. Their whole attitude is they are doing you a favor by taking your name, and won't further the consideration by offering a seat or even an idea of what the wait time will be. I've had two out of 4 fairly decent haircuts. But they're expensive. Not worth the price. They charge extra to wash your hair. Seriously. Even with a color. This is a school, I think, so they should offer school prices not top of the line Manhattan prices with Chalmette styles. read more

What a shame because this could be such a great place. I have been to this location a bunch of times and i have always enjoyed the service i recieved and continue to return. Gigi is amazing shes one of the teachers there and you can really tell she loves what she does and wants the students to do well. She is a hands on teacher and I have nothing but praises for her. On yesterday I had the worst experience at any place I have ever had in my life. I walked in and said i would like a wash and flat iron. The lady at the counter i forgot her name said Notosha is up next you can have a set i said ok. I waited then i heard someone popping gum. Im not just talking about pop pop. I mean pop pop pop pop. I thought it was kind of weird because i didnt think you could eat or chew gum on the school floor but silly me was i mistaken. After waiting a few min Notosha came out popping the gum. I said im sorry but can you please not pop the gum while you do my hair is kind of annoying. She looked at me and said oh I'm going to pop my gum you can get somebody else and then walked off. I said wow walked back up to the counter and said she told me to get someone else because she was not going to stop popping her gum. The lady at the counter(shes a teacher as well) rolled her eyes at me like i did something wrong and then said i will get some one else. Notosha went back in the other room and started popping the gum even louder and just being plain nasty and rude. The teacher witnessed this and said nothing i then asked for a comment card and said that is to unprofessional she looked and me and said we don't have any. I said ok i will go downstairs and talk to someone about it. I waited a while longer as the popping of the gum got louder. I couldn't believe the teacher dodnt make her stop and allowed her to be super rude to me. I don't know about you but when i get my hair done i don't want to hear someone popping gum in my ear.... maybe it just me. No one apologized, no one cared how badly i was treated... nothing was resolved what a pitty. So in conclusion you dont know what your going to get and i guess anything goes there. read more

I only went in for a good deep conditioning treatment. I had an operator within 5 minutes who shampooed me, twice.. felt wonderful. Then she put on the conditioner and set me under a dryer for 15 minutes with a cap to make the treatment work deeper. I left with wet hair (it was raining hard out) but once I got home, it dried into perfect ringlet curls with no help from me to get it that way! Price was unbelievablely inexpensive. I was in and out within 30 minutes. read more

I enjoyed my experience so much at John Jay college on Robert E Lee because of the friendly teachers and stylists on the floor. Ms. Ann guided my stylist Gregory and I got the best haircut my curly hair has ever had. The layered look is awesome and Ms Ann and Gregory made it look like the cover of a magazine. In addition to the great cut, Gregory is the best at scalp massage during a hair washing. I felt like I was one of the gang and left fully pampered and ready to attend my multiple job interviews. Im going back to see if Gregory has started waxing eyebrows yet but he probably graduated already. None the less, i trust Ms Ann with my hair and her teaching skills so I look forward to my next visit. read more