My service technician Rene M was great!! He fixed the issue with my window & garbage disposal…read morevery quickly. Rene is definitely a 5 star technician.

I was supposed to move into my home on 6/23 . Upon doing the official walkthrough with the rent…read morecheck app I noticed that there were dead bugs throughout the inside of the property, cobwebs, the baseboard were filthy and there was dirt and debris in the master bathroom floor and in the tub. I brought this to the attention of the consulting handling my home by the bama I'd Bergundy as well as photos and they refused to have the property clean for move in. Stated that Ben with the pictures I provided it met their standard. They offered a $125 concession when it will cost me more than that to have it cleaned. This is Han parable and I will blast them EVERYWHERE

From the very beginning of the loan process until closing, communication and customer service had…read morebeen exceptional! I have purchased a few homes in my lifetime and will will say that CLM Mortgage is the best I have ever dealt with. They honestly made a dream come true, we love our Chesmar home. Thank you Dena Miller!

My experience with CLM wasn't great. They came in with an inflated rate and never budged, even…read moreafter I showed them what other lenders were offering that same day. Instead of being straightforward, they kept insisting that "rates today are higher" and acted like I was misunderstanding the market -- which honestly felt like gaslighting. The customer service was friendly enough, but the transparency just wasn't there. If you're shopping for a loan, definitely compare offers and don't just take their first number. There are better, more honest options out there.

Jason and his team (big shout out to Cassie and Beverly) are amazing! Our home buying process was…read morestraightforward and completely transparent. We received attentive, proactive service and helpful guidance throughout the process. They even reached out to the seller's agent (with whom they were familiar) and let them know we were great buying candidates. The team's use of technology for managing all documentation and signatures was enormously helpful as we were thousands of miles away. We never waited more than a few minutes to get responses from the team and no question went unanswered. We knew exactly what everything would cost long before we signed our purchase and there were zero surprises. His team shared in our excitement when we closed, and we'll be heading over to the office to thank them in person sometime soon! Protip: If you're moving from out of state, going with local lenders like Jason is a big plus with sellers!

This is one of those "I should have and wished I'd gotten to this sooner" moments. We were house…read morehunting in January 2021, at the height of the seller's market. In having lived in other states and this being our fifth home purchase, we have had the full spectrum of experiences related to lenders and mortgage companies. We relayed our concerns to our realtor who recommended Jason Higham at Cherry Creek Mortgage. We could not have asked for a better referral. The loan environment when we purchased was struggling with the post Covid events and the market explosion in sales. The day-to-day changes in funding, qualifying criteria, and background checks had intensified to a level of extreme frustration for us as experienced buyers. If it wasn't for Jason and his team staying on top on all communications, keeping us in the loop, and expediting delivery of loan qualification materials I can only image how stressful this could have been. Jason's knowledge of the ever-changing criteria and needs of the individual lenders was outstanding. He was always on top of what was happening and sending out emails to both my wife and me. We knew he always had our best interests at heart and was working to get us the best loan for our financial needs and personal desires. He kept on working despite the many after-hours discussions and found us the lender with the best rates and conditions for our particular purchase. He was always realistically upbeat (no canned phrases) keeping a quiet and at times an appropriately humorous approach that worked to get us past the mountains of frustrations. For example, on the morning of closing and us walking into his office, he told us he just got word from the lender about us making a refrigerator purchase the day before and that they had to investigate; thus, we couldn't close. Unbeknownst to us, his team was working behind the scenes and after less than half an hour we were good to go with closing. During that half hour he was talking (and in hindsight distracting us) and making humorous comment about the impact of the lender wanting us to wait post-closing to purchase a refrigerator in what was at a time with the Covid supply chain shortages. This delay in this recommendation is more than embarrassing to write but is a long overdue 'Thank You" to Jason and his team a Cherry Creek Mortgage and hopefully speaks that our sincere appreciation is not forgotten.

I chose to work with Melissa when I was in the process of buying my first home. She made the…read moreprocess so easy. She's very professional & kept me informed with everything that was going on. I highly recommend choosing her as your lender. She is such an asset to Guaranteed Rate. Thank you Melissa!!!

From the owner: NMLS 1101063. Consumer Complaint Disclosure:…read moresml.texas.gov/consumers/complaints/ Recovery Fund Disclosure: sml.texas.gov/consumers/recovery-fund-claims/ Guaranteed Rate, Inc. NMLS 2611. Equal Housing Lender. For licensing information, please visit the NMLS Consumer Access website.

We had a really negative experience with CMG. We were quoted a really low rate out of the gate-- it…read moreseemed too good to be true and it was. Once the mortgage broker, Skip Scott, was able to get us in the door he increased it due to an error on his part of not understanding our state of residency. Through out the process we constantly followed up with the company to understand status and next steps. It was like we were dragging them along. We were very diligent about ensuring all of our documents were submitted. At the final hour, a week before our close date, the broker verbally demanded a rate sheet from another bank we were considering before we agreed to go with CMG. We provided it and were then told by the broker that CMG wouldn't be able to provide us the rate due to the other lender's rate being higher than what the broker thought. He said he'd "see what he could do" and came back offering us the same rate if we paid several thousand dollars worth of points. What!?!?! I escalated the issue to the branch manager who made the decision to back the mortgage broker up despite my written documentation that the broker had committed to a specific rate. I then escalated to the company VP and CEO. With in 15 minutes of sending my email to them I received a call from the branch manager "apologizing for the confusion." There was no confusion. It was a clear case of the broker trying to change our rate at the last minute. The VP and CEO knew this wouldn't fly and of course honored the commitment his broker made. They could not however make the local branch close on time. The branch manager I mentioned was on vacation so apparently the entire office was too. Our documents were late and therefore we closed late, despite constant reassurance that we'd close on time. This is the 6th home mortgage we have had and the only negative experience we've ever had. It was bad from the start and just got worse.

This guy is incredible. He knows his stuff. He answers when you call, and he actually listens to…read moreyour needs. If you are buying a home, I highly recommend talking to Shaun!

From the owner: I have over 24+ years originating home loans and I like to give my clients peace of mind that the…read moretransaction will close on time and as agreed.

If you are looking for a professional, extremely organized and trustworthy mortgage officer I…read morerecommend Angela! She gives you more than enough knowledge to help you get into your dream home! She is able to give you the satisfaction of knowing that you can call for updates and will not keep you in the dark! If I could give more than I would! I would recommend her to my family and friends!

From the owner: First-time purchase Second-home purchase…read moreRefinance FHA and VA loans Conventional loans 203(k) Renovation loans Jumbo loans

Kelly and the ladies in her office are a true pleasure to work with. I have the upmost respect for…read morethis team professionally and personally. Choosing a good lender to work with is one of the most important things that you can do throughout the home buying process. If you are working with this team, you can be confident that you are in good hands!

From the owner: Purchase and Refinances, Jumbo, FHA, VA, First Time Home Buyer (3% down), Investment Home, Second…read moreHome, One-Time Close, Construction Loan Process, Renovation Loan Process