Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

If Bayou City Lux shares reviews internally, this one should also be directed to Ricardo. Every…read moretime I've spoken with him, it seems there is little understanding of the status of our maintenance requests. For example, the company has stated they have a tracking number for the part needed to repair our AC, yet no one can tell us where it is or provide a realistic timeline for when the repair will be completed. Communication has been consistently poor. Calls often go unanswered, and when someone does respond, it feels like no one has the information needed to actually help. As a tenant, it is incredibly frustrating to repeatedly explain the same issues without receiving clear answers or meaningful updates. What has been most disappointing is the lack of empathy. We have been dealing with property damage, concerns about the condition of the home, and the discomfort of living without air conditioning for an extended period. While window units were eventually provided, they have not adequately cooled the home and have instead made the rooms feel even more humid. Throughout this experience, it has felt as though collecting rent is treated as a higher priority than fulfilling the landlord's responsibility to provide a safe, habitable, and properly maintained home. This has been, without question, the worst experience I have had with a property management company or landlord.

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

Great job Denova Living Team. I worked with previous property management companies and have never…read morehad an experience like I had with them. High quality tenant service and customer service. From make ready to service needs, they are on top of it. I have a portfolio of 5 homes and growing, and ROI is extremely important. With that said, My ROI has increased significantly since joining them. Great value all around. Highly recommend. Ask for Mario!

We refinanced our home during Covid and they sent us an agent named D'Adreanne Sweatt-Ridley…read more That's the sole purpose of our meeting that day. Now Ms. Sweatt-Ridley and her best buddy, Anthony Whorton are trying to place a lien on my house! Please don't work with these people.

Value vs service are both fair at best, definitely a younger generation kinda more interested in…read morethe glamour of the field than the actual customer service aspect of it

It was a pleasure to find PrimePointe through our realtor. Their service is incredible, got to meet…read moreJoshua and he is very professional and also very knowledgeable, he was there for us to help us with our needs. We felt that they took care of us, and made the process of buying a home easier. They make you feel valued as a client.

As an attorney who understands the value of running a sound business, working with Mark Davis to…read moresell our law office in Montrose was the best choice from the start. Mark gave us the confidence to market and sell at a price that well-suited our property and the area. He demonstrated utmost professionalism throughout the entire process of marketing, showings, and negotiations, while respecting our need to run a law firm at the same time. We realize that no small thanks should be given to Mark's efforts and fair dealings throughout the process. I have commented to my wife at least twice how great it was to have a realtor that thinks the way I do about negotiations and closing. I would like to call this "cool and collected," though he exhibits it more that I. More to the point, Mark's advice, attitude, and hard work got this deal done. Mark has done a true service to my family that will not quickly be forgotten.

Mark represented me for many years, professional and highly capable with honesty , integrity …read more Still using him today and recommend anyone that needs a good realtor for industrial and retail ..

If you want an agent that fights for you, this is the one! My husband found Evan using chatGPT. A…read morefirst he said. Lol. We put the golden list of what we working looking for, and up came his name as the right fit. And it was right... Working with Evan has been an amazing experience from the beginning. I can't say enough. The communication Grade A - incredibly responsive, provides weekly market updates with insight and recommendations based on expertise. Customer service is impecable. And when our sale faced obstacles, he did everything in his power to fight it to the end. His good nature, positive attitude and driving force got us all the way to the finish line. Could not have asked for a better agent! 10 out of 10 - hire him

If you are looking for a fantastic realtor, look no further, I have the realtor for you Evan…read moreCompean. He was able to sell a home in record time and at a great price. His marketing stratery was top-notch and all his communications were impressive! He answered every call, text, or email very promptly. He made a potentially stressful process smooth and stress-free. We are so grateful for all his hard work. We were so impressed with him, that now we are using him for our rental property. You can not go wrong with Evan Compean Realtor!

I called and made several appointments to have my faucet replaced in a rental and twice they came…read moreout without a faucet. The third time, I spoke with Howard and he was here bright and early with a moen faucet. He installed it quickly. He was very kind and I had a great experience with him and his service!!

Absolutely horrible for homeowners. I feel like i was conned glad to switch property management…read morecompany's. Talked to my tenet and they don't like them either. ​