Had to take both my young kids this morning to the urgent care to have my son and I checked for…read moreStrep since my daughter had it. We got there right as it opened and before we could even sit down we were brought back, greeted nicely and Adam was so sweet and was the one to check out my son and I and made us all feel so good! The staff was great! But Adam was so friendly especially working on a Sunday which isn't always fun! So thank you for a nice easy experience! We were in and out so fast!

Fast and efficient service, but quoted $159, then hit with additional $300 bill afterwards.read more

By far the worst patient care I've ever experienced. I'd be switching to a different provider…read moreduring next open enrollment. In one instance, I was waiting for interpretation of important test results related to my health. Instead of receiving an explanation of the results and guidance on next steps, I was told to contact another department myself. Patients should not have to act as intermediaries between Kaiser providers and departments to get answers about tests that Kaiser ordered. In another instance, I sent a message to my primary care physician and received a response from a nurse stating that the doctor was out of the office and that if I wanted an answer, I should resend my message after the doctor returned. I found this completely unreasonable. Why is it the patient's responsibility to keep resending the same message until it happens to reach a doctor at the right time? Messages should either be held for the physician upon return or routed appropriately within the care team. The recurring issue is a lack of ownership. Ordering tests is only part of patient care. Following up with results, explaining what they mean, and providing next steps are equally important. Patients should not have to repeatedly chase down information or navigate internal communication gaps on their own. I expect better coordination and accountability from a healthcare organization of this size.

Doctors that follow up to the end…read more I have lost 50 pounds unintentionally. The condition comes and goes. My doctors have no idea what the problem is. They draw blood, CT scan, X-ray, ultrasound, and can't find anything. I said that I would like to seek a second opinion and my doctor became noticeably upset and questioned my request. Now my gastroenterologist is standoffish and I don't know why. I feel maybe they have labeled me as a hypochondriac and have given up on finding out what it is. In the meantime, I have been physically wasting away and don't know why. I had a heart attack 2 years ago and went to another hospital that saved my life. I'm on Kaiser because I'm on my wife's insurance.

A shout out to Sarah behind the desk, who did a super job answering lots of questions that The Wife…read moreand I had about scheduling appointments and other, more complex issues. I haven't been treated there, only at the Second Ave location, which was excellent. But my impression was of great, friendly professionalism, and plenty of expertise right at her fingertips. Well done.

I am SO impressed with the quality of care that this little underfunded clinic provides. I have…read morebeen treated in the past by well known physicians in luxurious offices, but none of them were as attentive, knowledgeable and caring as Dr Michelle Cortes-Surdilla. It is surprising to find the best medical care of my lifetime in the obscure office with sometimes leaking faucet. The receptionist was super nice and accommodating, the wait was under 15 min, appointment times are usually convenient for me. It is a treat to have Axis Community Health within walking distance of my home.

They do their job and they do their duty - they reach out to you…read more So far they are the best and UCSF - they do the right the thing For those who do not understand what has happened to US Medical system - will you will in the negative - NOT HERE they do their duty

Great place for physical therapy. Finished the 6 week program and my lungs have improved…read moresignificantly. They are very attentive to keeping distancing and cleanliness to prevent any possibility of virus exposure

While under general anesthesia for knee surgery my leg ended up with several unexplained 1-3 inch…read morecuts and abrasions 6-7 inches away from where the minimally invasive surgery occurred. As I was being wheeled away to my car, myself and driver asked why there was blood showing through the protective leg cover and nurse said it was just spilled blood and not be concerned. The surgery center does not allow guests to be present during surgery and I was under general anesthesia so I am trusting that the staff is protecting me then. That trust was shattered. I would not use this facility again.

I recently came here for some elective surgery - I have to say my experience could not have gone…read moreany better! I was admitted on time and quickly went from checking in to having surgery to being discharged! The staff is SO NICE. I was treated by two nurses and an anesthesiologist and all three were very friendly and professional. They made me feel comfortable and excited for my procedure. The also showed great care in making sure i would be cared for properly once I was released from the hospital and was back home after surgery. The facilities are great! Everything was modern & very clean; exactly what I would hope for at a medical facility. I would feel extremely comfortable having another procedure done here and would recommend ValleyCare Surgery Center in Livermore to all my family & friends!

I took my son for a quick checkup. All went well. Didn't wait too long. We had an appointment…read more The pediatric urgent care is moving to Pleasanton for those that may not know. I took a photo of the sign, you can see that sign for the address.

A Bureaucratic, Inaccessible System That Wastes Patients' Time…read more Many Sutter Health specialists are housed at this facility. I cannot understand what benefit these doctors see in making themselves so inaccessible to patients, including those with excellent insurance and the ability to pay for care. There are serious problems with this system, yet upper management appears either unaware of them or unconcerned. The fact that a healthcare organization can create this many barriers for patients and remain highly profitable is deeply disturbing for those of us who have busy lives and still got to work to make a decent living. It represents much of what is wrong with healthcare administration in California. Here's the story: We simply wanted to schedule an appointment with one of their speciality departments. The ordeal consumed approximately 35 minutes in the middle of a busy workday, and we still did not receive an appointment. First, the appointments could not be scheduled online even though we have worked with Sutter in the past. The online scheduling system forced us to make a phone call on a workday. The first five minutes were then wasted dealing with Sutter Health's robotic assistant, which was terrible and repeatedly failed to understand what I was saying. Even after requesting a live agent, the system continued to badger me with more questions before finally transferring the call. The live agent was pleasant, but the registration process took another 15 to 20 minutes and included an impressive collection of questions that had little to do with scheduling a specialist appointment. Management is welcome to review the recorded call. Short of asking for my plumber's current whereabouts or whether I had remodeled my kitchen in the past five years, they seemed determined to conduct a full census of my life before allowing me anywhere near the information about my doctor's availability. Did I need a wheelchair? Did I live in a long-term-care facility? Was my insurance provided through my employer? Did I work full-time or part-time? I was busy and calling for one simple reason: to make an appointment. Ask for my insurance card number and Date of Birth, should take less than five minutes and still get them what they need. Instead, Sutter has apparently decided that wasting patients' time is cheaper than hiring enough competent staff to obtain information already available through an insurance card. One has to wonder whether the system is truly underfunded or whether its priorities simply lie somewhere closer to the executive suite than the patient waiting room. The call was finally transferred to the specialty department, where a curt and patronizing representative explained that the office requires a "faxed" referral (like they are in the ninteenth century), along with recent bloodwork and physicians' notes. After the fax is received, we can apparently expect or basically "hope" that someone calls us. If no one calls, we are expected to call back and ask what happened. But there is no direct telephone number for the specialty department. That means going through the same malfunctioning robot and the entire general scheduling process again, potentially wasting another 20 to 30 minutes of a working person's day. How is this an acceptable or productive process for requesting a basic medical appointment? To make matters worse, many of their physicians are not accepting new patients. In my experience, the access problem here is substantially worse than at other healthcare systems. Stanford Health Valley Care, for example, provides a much more functional patient experience through a MyHealth account and their records are in the system, they generally do not have to overcome this many administrative hurdles or give a referral to seek speciality care. Having excellent PPO insurance that tells me referrals are not needed and the ability to pay should not be irrelevant because an institution has built a wall of bureaucracy between its physicians and its patients. This is not patient-centered healthcare and this is absolutely not a doctor centered healthcare either. It is an administrative obstacle course. The doctors that work here should know better than to work with them.

Excellent Docs, Nurses and all around staff - My husband was…read morethere during COVID for 30 days and he had the best care and comfort from them all- I wasn't allowed to visit but I knew he was safe and sound - I felt comfortable knowing he was in great hands..

It's a good thing the care teams are very good. The facility itself is VERY old and really needs to…read morebe torn down. Rooms are small. Bathrooms in the shared rooms are impossible to use with a walker. Very disappointed that they have discontinued PT on weekends. I was here last year after back surgery and am back again with a broken leg. Nursing, PT and CNA teams are great. The rest leaves a lot to be desired. While this is on the Stanford facility it doesn't seem to be connected and continuity of records and meds is lacking.

In my opinion, this institution is a huge setback to our area. They seem to be more concerned with…read moretheir own interests than the people they "serve". I have tried for over a month to contact patient relations. I got one call back from "Ashley". I called back leaving messages to call back, but now for over a month, they have seemingly deliberately ignored my requests. I put another call in to the main 3333 number to make a fresh request. The person answering clearly knew who I was and what the situation I was calling about was. I was assured I would be called back, but as of one week I have heard nothing. In general, I hear many people say that the doctors there generally don't really care about their patients, that they are arrogant, and don't communicate well. There is much more that i could say, but i will say that a large majority of the staff, are genuine people from our area, and do their job well, but the medical providers are the main problem that i have noticed and heard complaints about. There are definitely some good doctors, but they apper the exception not the rule. i only have experience with certain providers. Some are great some not at all. I do hear feed back from a number of people i know who feel similarly. One other important observation is that when you rate a Stanford doctor highly, they give you a rating questionnaire AFTER EVERY VISIT. Once you give a bad rating, say because you learned that an "excellent " physician was actually a "fair weather friend" and suddenly wasn't so good at all if things got challenging, then they seem to stop asking for evaluations. You will notice that their physicians public individual ratings are based on internal surveys, and it is difficult to find a way to rate the physician outside of their internal system, thus likely artificially boosting their ratings by limiting the negative ratings...

Outstanding medical staff, but facilities and one unprofessional nurse left room for improvement…read more My wife Nikki and I recently had a 4-day stay at Stanford Tri-Valley to welcome our first child, our daughter Oraya Rose. From the moment we walked in, the staff was incredibly accommodating, starting with Jeanette at the front desk who gave us a warm welcome and a smooth check-in. The Medical & Nursing Team We cannot say enough good things about our doctors. Dr. Veeragandham (our delivering doctor) and Dr. Chandler (who cared for my wife in the days prior) were the most comforting and phenomenal doctors we've ever experienced. You can truly tell they care deeply about their jobs and their patients. Dr. Sanders, who discharged us, was also fantastic; he kindly expedited our release knowing we were exhausted from the small post-labor room and just wanted to head home. Throughout our long stay, we were supported by an army of wonderful nurses who checked in frequently to ensure we had a pleasant stay. We want to thank Kelly, Michelle, Chayenne, Stacia, Suzanne, Elizabeth, Maddie, Tricia, Deanna, Liz, Rachelle, Noelle, and Ranjita. We also want to give a special shoutout to Aaliyah, who was immensely helpful with my wife's labor exercises early on. Our absolute standout was our delivering nurse, Shinika (who we understand is a traveling nurse). She is a tremendous asset to the Stanford team! Her guidance and support were instrumental--she coached my wife so well that she was able to push the baby out in under 35 minutes. Constructive Feedback & Areas for Improvement Unfortunately, we did have a highly negative interaction with another nurse, Jen, who was in the room during delivery. There was palpable tension and attitude from Jen directed at Shinika. Even worse, while my wife was actively pushing, Jen abruptly announced, "The baby's heart rate is dropping." This caught us completely off guard, caused unnecessary panic, and disrupted my wife's focus. Thankfully, Shinika and Dr. Veeragandham immediately reassured us that everything was fine, and even the other staff in the room looked at Jen in confusion regarding what she was doing. We brought this up to the Assistant Nurse Manager, Joseph, but I am reiterating it here so Jen can be properly trained. If there is an urgent matter, it needs to be communicated professionally with the doctor, not blurted out to terrify a mother actively pushing out a baby. Facilities & Amenities The rooms were okay, but felt outdated and small compared to LPCH. Additionally, we were promised a celebratory meal once the baby was born, but we never received it. We were really looking forward to that after such a long and grueling hospital stay. Another suggestion for the hospital would be to add a community kitchen or hydration station for families. We felt terrible repeatedly asking the busy nurses for water and snacks. We didn't want to treat the medical staff like room service knowing they have far more important duties, so it got to the point where I just left the hospital to buy supplies at a store. Overall, the incredible medical care and nursing support made our experience a positive one despite the hiccups. Thank you to Dr. Veeragandham, Shinika, and the rest of the amazing team for bringing our daughter safely into the world! In the future, however, we will likely aim for a delivery at LPCH for a more modern feel and comfortable space within the same network.

Horrible customer service. Called for pricing and questions, they are rude and literally will hang…read moreup on you. I guess I won't be using them. They lost my money.

Silver Oak Manor is an example of don't judge a book by its cover! It appears clean from what you…read morecan see of the facility. The outside gardens are pretty but unfortunately that was the best of it. We worked with Anne who was very passive aggressive, did not have answers to most questions, and gave incorrect information regularly. It was an awful experience working with Anne and many of the nurses at this facility. My mom suffered from dementia. She was only at this facility for less then one month and we moved her out because of safety issues and how she was being treated. It is a difficult thing to move someone with dementia, but this was not a safe facility. They lost her belongings, she fell and was hurt, badly bruised along her ribs and hand, and they regularly asked her to be responsible for her phone when she has dementia. They didn't answer phone calls in the evening, they didn't want to give updates on how she was doing, they didn't help her with her phone or Tv. The list goes on. This facility is not caring nor compassionate. More then anything, you want your loved one to be taken care of and treated with respect. If we would have known how badly she would have been treated we would have never let her move in. My mom was moved to another facility that was amazing and everything Silver Oak Manor was not.

I became interested in Healing Touch for its noninvasive approach. Over the last few years, I have…read morebeen seeing Vivian Drewis for Healing Touch sessions. I find her to be truly amazing and gifted with this work! I always feel lighter and have more energy when I leave. I would love to see her weekly. :) Vivian now offers the The Emotion Code as part of her sessions (if you want to have this work included in the session). I have found it is highly complementary to Healing Touch. It has taken healing to a new level for me, releasing a lot of negative energy patterns. Even my husband came back from a session one time and said, "Vivian is the healer for me!". She is very talented in healing work and a fabulous resource of information, too. I always enjoy our conversations about various types of energy work and learn something new to learn more about. I highly recommend Vivian to anyone seeking alternative, energy therapy for healing on both an emotional level and a physical level.

Vivian is absolutely amazing! I have been seeing her for a couple of years now and each time I see…read moreher I feel better and better. Most recently she has been using the emotion code on me and I can't even begin to describe how much it's helped me. It's like an emotional weight has been lifted from my shoulders! Vivian has such a great demeanor, and she is so genuinely kind and friendly. She is naturally calming and just being around her makes me feel stable! I have recommended her to many friends because I think she is fantastic! I'm still pretty new to "alternative" healing for emotional/physical things but I have had nothing but pleasant experiences with her, and I can absolutely see the improvement in both areas!