As a local realtor who specializes in helping seniors transition to continuing care communities,…read moreI've had the pleasure of helping several clients with the logistics of their move to Stoneridge Creek in Pleasanton--including two wonderful clients currently in the process of moving in. Once again, I'm reminded why this community is such an outstanding choice. What continues to stand out about Stoneridge Creek is its thoughtful approach to senior living. The community is well-designed, well-run, and filled with friendly, welcoming residents. The transition to retirement living can be emotional and overwhelming, but here, it becomes a positive, empowering experience. It's a joy to watch my clients thrive here, and I continue to recommend Stoneridge Creek without hesitation.

We have a lovely monthly dinner in the Wine Room where new residents are invited to attend. In…read moreaddition to a very special menu, they hear about all the activities and ways to get involved. They are assured they can be as active as they want to be, and are encouraged to sit in on various committees and clubs to learn about what they do. These dinners are always a big hit!

This review is way long overdue - apologies folks!…read more I first went to scope out this senior living facility last year around May with a friend who needed support navigating an emotional chapter in her life. Right off the bat I noticed the space was very cosy, inviting, warm, and most importantly for me: CLEAN! I took a good handful of photos so please browse through... The staff seemed genuinely friendly and caring, which is so crucial in this space, but from what I hear from others more of a rare trait to find (which is heartbreaking). There were a handful of folks relaxing in the TV room, and they seemed to look quite content, but I know the upper management strives to get more of a variety of activities in the facility that involve the local community, which is always a massive plus. If you're looking for a space that will help take care of your elders as if they were your own, do yourself a huge favor and check this community out!

I am so grateful, the caregivers and nurses here absolutely rock! They are so caring and…read morecompassionate. I am thankful that for the last year I have had peace of mind, knowing she is receiving the dignity and getting the care she deserves. My Mother had been in another assisted living facility in Livermore for over a year. The previous facility looked more like a resort, but trust me, it was not a good place for someone who cannot be their own advocate or has mobility issues, and the care was borderline criminal. There were many times I had absolute proof that my Mother was being neglected and abused (baby sitter monitor). There were many times she went without a shower for weeks or sat in dirty depends all day. Sure the staff was all smiles when I was there, and yelling at her when I wasn't. LVSLC may not be the most glamorous or fancy facility, but it is always very, very clean and I genuinely trust them without hesitation. The staff are truly my Mom's advocate and continuously communicate her status and take the time to talk with you each visit. They take care of everything, laundry, bathing, grooming, medications, taking them through the garden, singing to them, or just taking the time to talk with them like a friend, and they closely monitor her health throughout the day.

My mother, Marian Barger spent her last 10-15 years at the Watermark. And I can't express how well…read moreshe was cared for. As she deteriorated, they were there every step and move her into their Palative care Unit and kept our family notified. As hard as it was to watch her slowly slip away our family felt secure because of their care.

Hard to find the right words to say how much I love the people who took care of my dad at Rosewood…read moreGardens. The staff here really became like family to all of us. They were: gracious, kind, patient and so thoughtful! I am so thankful they made his last year such a great year for all of us! We are forever grateful for their care for my Dad.

My clinical experience at Creekview was extremely positive. The facility is exceptionally clean,…read morewell organized, and maintained to a high standard. It creates a safe and welcoming environment for both patients and staff. It is a facility where professionalism, teamwork, and compassion are clearly prioritized. It is a place where I would be honored in pursuing employment after completing my clinicals. During my clinical experience, I felt encouraged to learn and was consistently supported by staff who were willing to share their knowledge while maintaining a strong focus on proper patient centered care. Having a grandfather with Parkinson's disease deepened my understanding of the importance of patience, dignity, and compassionate care; values that Creekview consistently demonstrates. I am truly appreciative of the professionalism and empathy shown by the entire team, and I would feel very confident entrusting my own family's care to this facility. Overall, Creekview reflects excellence in both care and workplace culture.

If you are looking for a place for an Alzheimer's, patient to have a long-term care, this is…read moreprobably a very good solution. If you're looking for short-term skilled nursing, I'm not so sure. I brought my mom in here to recover from major surgery. They screwed up the medications for the first 2 to 3 days until I came in and sorted it out myself. And if you're doing this, just be aware, that if the hospital transfers a patient, it can take them a minimum of 12 hours to get the medication to their facility, but no one will tell you this. So as a result, my mother who is suffering from extreme pain due to major surgery, had to wait almost 12 hours for medication because once I realized what was going on, I had two traipse to her house and procure some myself. And even once I thought we sorted it out, they still kept forgetting to give her some of the meds she was supposed to have for her eyes. It was eminently frustrating. They treat everyone like a dementia patient whether they have dementia or not. This is a material problem for people who do not have dementia. If someone is trying to recover from something, it means they will not get the attention, exercise, etc. that they need to actually recover. They'll be told to stay in bed and not move. Not helpful. They are shortstaffed on skilled nurses for the facility. There's basically one per shift and that is the only person who is allowed to do much of anything other than very basic stuff. Another material problem in my point of view The facility itself is very nice, clean, with a variety of separate spaces that are all well maintained. The food was high-quality. There are enough people around that you can feel like at least someone is always on duty and attending to the needs of the residence. Everyone who works there is delightful. To be fair, they listen to my concerns and tried to rectify and respond in a timely manner. If this is considered one of the best of the best, I'm alarmed for what that means for my own old age. It was OK. Like I said, if you're using it for long-term Alzheimer's support it's probably fine.

The facilities and the views are gorgeous. My dad lived in the memory care ward for about a year…read more In that time, I felt that the caregivers were absolutely fantastic with him. They were kind and as attentive as possible given chronic understaffing and staff turnover. If I was rating this place just based upon quality of caregivers who fostered wonderful relationships with my grumpy father, it'd get a perfect score. However the administration had such regular turn over that I felt a lot of things slipped through the cracks, including having adequate staffing of caregivers and maintenance staff. Those caregivers and maintenance staff were always on the run trying to keep up with things. They definitely need more of both. Things were starting to slip through the cracks due to lack of adequate amounts of staffing and my dad's changing needs. Things started to get a little hairy when his need for incontinence care started to really increase. Also, he was supposed to be locked in at an all inclusive rate (as when we moved him in their Memory Care was only half full), and they tried to change him over to a point system which would have upped his rate by another $1,000 a month on top of an annual base price increase. It was a lot of money to increase when I felt the quality of care went down due to employee overwork and churn of employees leaving because of being overworked and overextended. I moved my dad to MorningStar Senior Living in Hayward. The level of care was better, the facility just as nice, and the cost was $2,000 less a month. He's since passed away, but I remain happy that I moved him, even if it was only for 6 or 7 months. I do want to say thank you to his caregivers at the Watermark. My dad was a difficult man at the very best of times, and Lewy Body Dementia left him at far from his best most of the time. The warmth I feel at remembering the kindness his main caregivers showed him will remain with me for a long time.

Honestly, don't let the exterior fool you. My father who has dementia, stayed here for a year…read more Within the first month he mysteriously broke his clavicle and dislocated his shoulder. For goodness sake this is the elderly. Their excuse? He fell. My father never had the propensity for falling prior to coming to Watermark. Early on we were told in order to get better care we need to reward the staff by tipping them. That doesn't work, and the staff turnover rate is regular. Since my father stayed there everyone from the Director all the way down to the lowest staff were replaced. And even after everything that happened, they tried to raise the rates. When we first signed a contract regarding his meds and care. We soon realized they were NOT following our instructions. In fact we found out they were force sedation him on several occasions, which was not what we agreed upon. They also were not giving him his medication on time either. An 'accident' occurred every month he stayed there. From slicing open his pinky, to have mysterious lacerations, to major injuries all over his body, to injuries that required going to the ER for stitches. We were always told he 'fell'. The staff were always conveniently unaware he was hurt. His clothes was always missing. They NEVER used the toothpaste we brought. They were unopened when switched him to a different facility. His dentures were never cleaned too. We questioned whether they bathed him or not. Overall, if I could give this place a negative rating I would. I would caution against anyone taking their loved one to this place. Even when we visit my father regularly, there were just too many 'accidents'. One visit, I remember asking about what happened to the director. The owner just happened to be there. My mom asked if she got promoted. The owner said he let her go. Never again would we ever consider ever taking them here. My spouse who use to work at nursing homes immediately noticed the signs of abuse and warned us about this facility. He convinced us to leave here. We don't plan on ever coming back. I would caution you about having your loved ones stay here.

Couldn't ask for a better place to care for my Mother! It's her home away from home and they love…read moreand treat her like family! Thank you Nicole, Albert and all the staff, you're the BEST!

The Gate of Beautiful has been a such a blessing to my grandma and our family. It's so comforting…read moreknowing that our family member is being taken care of 24 hours a day in a home that is clean, pleasant and educated in patient care. I would recommend anyone looking for a place to settle their loved one to check out The Gate of Beautiful!!

Never anyone to talk to. Can't get through on the phone and front doors are lock when visiting…read more Poor management

I only giving it a 1 star because I have to in order to write a review. I lived there for a year…read moreand I couldn't wait to get out of there rodents, crickets, grasshoppers in my apartment. Pest control finally came out and set traps and told them what they needed to do but they did none of it before I moved out. It was supposed to be a senior complex but it turned into some of everything. Tenants items started to come up missing. Now I don't who or whom did it but things were missing. I know people love pets but my goodness, then didn't do well at cleaning up behind their OWN pets. Pet hair left in the washers and dryers. They would wash their pet items in the washers and dryers. Heck, I got fleas or maybe bedbugs bites, I don't know which is which because I have never dealt with either one of them before. I do know that I through my comforter away.Some tenants expected maintenance to clean up THEIR dog urine and feces when they are looking at their dog doing this. The rodents got in my bed. I went through 4 air mattresses. I didn't buy an actual bed in fear of it being a total loss. I was over charged in rent. I was supposed to pay $1499 and I'm just going to be truthful, my rent was padded. The manager at the time charged $1929.00 in rent when id.gov told her to charge less. It was a lot more going on there by other managers but I'll tell that in court. I lived in a studio apartment and I was charged more than a one bedroom. I tried to write corporate but the packet came back. I have of that I speak of. Have you notice, the owner does put their name on the reviews? I have tried and tried to communicate with them but I can not reach them. Maybe the court system can or maybe they will respond through here. I want my overpayment back the cost for my 4 air mattresses.

I came here for swallowing problem and I needed physical therapy and speech therapy to strengthen…read moremy neck muscle. I stay one month in the facility in the nursing care and other the departments gave me great care I'm very happy with this place for elderly care this is the best place. Patrick was such a great help while also helping everyone else. -Pattermad Thomas

I never thought I would be in a situation that I could not take care of myself!!!…read moreI am 71 years old and had a full right knee replacement I was thinking I just go home after my surgery. I'm so grateful for all the help and encouragement from the staff, especially for the Physical Therapy Department! I literally could not even lift up my leg to put it on the bed. I highly recommend going to the Pleasanton nursing rehab because after 12 days I was able to walk out with my walker. I returned home and was able to take care of myself. Johnny and staff in the Physical Therapy department help me get my range of motion of my knee from zero to over 90%. Thank you so much! Nancy

I cannot say enough positive things about C&M Guest Homes. The owners, Carlito and Erlinda, are the…read morekindest, most caring, and loving people. They treat each patient like family. Their staff is wonderful and caring, as well. They cared for my aunt for a couple years, and are now caring for my grandma. They are exceptional. They run and get my grandma anything she wants to eat, from doughnut holes to McDonald's fries. We have grown to consider them part of our family, as well. The facility is extremely clean, handicap accessible, and home cooked meals. I would recommend them to anyone looking for wonderful, loving care for their family member.

I was fortunate in finding C & M Guest Home to care for my aunt before her passing from a terminal…read moreillness. My aunt resided at C & M for a year and a half. The staff was so kind and patient in the excellent care that was provided. I always felt secure in knowing that they truly cared about her well-being. The owners were available at any time if I needed to speak with them. They were prompt to respond to texts or calls. My aunt and I grew to consider everyone associated with C & M as family. There was always a warm and caring feeling not only with regards to those who resided there but also towards those coming to visit. Thank you, C & M, for everything you did not only for my aunt but also for me and my family. You often went above and beyond and for this I am eternally grateful.

Outstanding medical staff, but facilities and one unprofessional nurse left room for improvement…read more My wife Nikki and I recently had a 4-day stay at Stanford Tri-Valley to welcome our first child, our daughter Oraya Rose. From the moment we walked in, the staff was incredibly accommodating, starting with Jeanette at the front desk who gave us a warm welcome and a smooth check-in. The Medical & Nursing Team We cannot say enough good things about our doctors. Dr. Veeragandham (our delivering doctor) and Dr. Chandler (who cared for my wife in the days prior) were the most comforting and phenomenal doctors we've ever experienced. You can truly tell they care deeply about their jobs and their patients. Dr. Sanders, who discharged us, was also fantastic; he kindly expedited our release knowing we were exhausted from the small post-labor room and just wanted to head home. Throughout our long stay, we were supported by an army of wonderful nurses who checked in frequently to ensure we had a pleasant stay. We want to thank Kelly, Michelle, Chayenne, Stacia, Suzanne, Elizabeth, Maddie, Tricia, Deanna, Liz, Rachelle, Noelle, and Ranjita. We also want to give a special shoutout to Aaliyah, who was immensely helpful with my wife's labor exercises early on. Our absolute standout was our delivering nurse, Shinika (who we understand is a traveling nurse). She is a tremendous asset to the Stanford team! Her guidance and support were instrumental--she coached my wife so well that she was able to push the baby out in under 35 minutes. Constructive Feedback & Areas for Improvement Unfortunately, we did have a highly negative interaction with another nurse, Jen, who was in the room during delivery. There was palpable tension and attitude from Jen directed at Shinika. Even worse, while my wife was actively pushing, Jen abruptly announced, "The baby's heart rate is dropping." This caught us completely off guard, caused unnecessary panic, and disrupted my wife's focus. Thankfully, Shinika and Dr. Veeragandham immediately reassured us that everything was fine, and even the other staff in the room looked at Jen in confusion regarding what she was doing. We brought this up to the Assistant Nurse Manager, Joseph, but I am reiterating it here so Jen can be properly trained. If there is an urgent matter, it needs to be communicated professionally with the doctor, not blurted out to terrify a mother actively pushing out a baby. Facilities & Amenities The rooms were okay, but felt outdated and small compared to LPCH. Additionally, we were promised a celebratory meal once the baby was born, but we never received it. We were really looking forward to that after such a long and grueling hospital stay. Another suggestion for the hospital would be to add a community kitchen or hydration station for families. We felt terrible repeatedly asking the busy nurses for water and snacks. We didn't want to treat the medical staff like room service knowing they have far more important duties, so it got to the point where I just left the hospital to buy supplies at a store. Overall, the incredible medical care and nursing support made our experience a positive one despite the hiccups. Thank you to Dr. Veeragandham, Shinika, and the rest of the amazing team for bringing our daughter safely into the world! In the future, however, we will likely aim for a delivery at LPCH for a more modern feel and comfortable space within the same network.

Brought a family friend to the ER. No line to check in even though it was a Saturday night. While…read morestill going through intake they were calling her name. Shortest wait ever. Smaller room but a great experience. Glad to have Stanford in the east bay.