Fast and efficient service, but quoted $159, then hit with additional $300 bill afterwards.read more

I went to the ER as I thought I had tye flu. The wait wasn't bad. It was packed in there. My…read morenurses were Rockstars! From the phlebotomist, the 2 extremely kind nurses who had to bring the machine to put in an iv to every single nurse, radiology and transport person! And my physician she was good! Busy so i only saw her 2 times. But All are kind and helpful! I know this place gets a bad reputation but my experience has been a positive experience several times!!

In my opinion, this institution is a huge setback to our area. They seem to be more concerned with…read moretheir own interests than the people they "serve". I have tried for over a month to contact patient relations. I got one call back from "Ashley". I called back leaving messages to call back, but now for over a month, they have seemingly deliberately ignored my requests. I put another call in to the main 3333 number to make a fresh request. The person answering clearly knew who I was and what the situation I was calling about was. I was assured I would be called back, but as of one week I have heard nothing. In general, I hear many people say that the doctors there generally don't really care about their patients, that they are arrogant, and don't communicate well. There is much more that i could say, but i will say that a large majority of the staff, are genuine people from our area, and do their job well, but the medical providers are the main problem that i have noticed and heard complaints about. There are definitely some good doctors, but they apper the exception not the rule. i only have experience with certain providers. Some are great some not at all. I do hear feed back from a number of people i know who feel similarly. One other important observation is that when you rate a Stanford doctor highly, they give you a rating questionnaire AFTER EVERY VISIT. Once you give a bad rating, say because you learned that an "excellent " physician was actually a "fair weather friend" and suddenly wasn't so good at all if things got challenging, then they seem to stop asking for evaluations. You will notice that their physicians public individual ratings are based on internal surveys, and it is difficult to find a way to rate the physician outside of their internal system, thus likely artificially boosting their ratings by limiting the negative ratings...

Outstanding medical staff, but facilities and one unprofessional nurse left room for improvement…read more My wife Nikki and I recently had a 4-day stay at Stanford Tri-Valley to welcome our first child, our daughter Oraya Rose. From the moment we walked in, the staff was incredibly accommodating, starting with Jeanette at the front desk who gave us a warm welcome and a smooth check-in. The Medical & Nursing Team We cannot say enough good things about our doctors. Dr. Veeragandham (our delivering doctor) and Dr. Chandler (who cared for my wife in the days prior) were the most comforting and phenomenal doctors we've ever experienced. You can truly tell they care deeply about their jobs and their patients. Dr. Sanders, who discharged us, was also fantastic; he kindly expedited our release knowing we were exhausted from the small post-labor room and just wanted to head home. Throughout our long stay, we were supported by an army of wonderful nurses who checked in frequently to ensure we had a pleasant stay. We want to thank Kelly, Michelle, Chayenne, Stacia, Suzanne, Elizabeth, Maddie, Tricia, Deanna, Liz, Rachelle, Noelle, and Ranjita. We also want to give a special shoutout to Aaliyah, who was immensely helpful with my wife's labor exercises early on. Our absolute standout was our delivering nurse, Shinika (who we understand is a traveling nurse). She is a tremendous asset to the Stanford team! Her guidance and support were instrumental--she coached my wife so well that she was able to push the baby out in under 35 minutes. Constructive Feedback & Areas for Improvement Unfortunately, we did have a highly negative interaction with another nurse, Jen, who was in the room during delivery. There was palpable tension and attitude from Jen directed at Shinika. Even worse, while my wife was actively pushing, Jen abruptly announced, "The baby's heart rate is dropping." This caught us completely off guard, caused unnecessary panic, and disrupted my wife's focus. Thankfully, Shinika and Dr. Veeragandham immediately reassured us that everything was fine, and even the other staff in the room looked at Jen in confusion regarding what she was doing. We brought this up to the Assistant Nurse Manager, Joseph, but I am reiterating it here so Jen can be properly trained. If there is an urgent matter, it needs to be communicated professionally with the doctor, not blurted out to terrify a mother actively pushing out a baby. Facilities & Amenities The rooms were okay, but felt outdated and small compared to LPCH. Additionally, we were promised a celebratory meal once the baby was born, but we never received it. We were really looking forward to that after such a long and grueling hospital stay. Another suggestion for the hospital would be to add a community kitchen or hydration station for families. We felt terrible repeatedly asking the busy nurses for water and snacks. We didn't want to treat the medical staff like room service knowing they have far more important duties, so it got to the point where I just left the hospital to buy supplies at a store. Overall, the incredible medical care and nursing support made our experience a positive one despite the hiccups. Thank you to Dr. Veeragandham, Shinika, and the rest of the amazing team for bringing our daughter safely into the world! In the future, however, we will likely aim for a delivery at LPCH for a more modern feel and comfortable space within the same network.

It's my heart, you know?! It's my ticker, and it has slipped backed into Afib. I mean, I had it…read moreonce before and had a cardioversion done at Kaiser to correct it, and it worked. But now I no longer have Kaiser, and I am a man who fears change. But let me share with you all about my experience at San Ramon Regional Medical Center. My Cardiologist Dr. Sidhu was absolutely amazing, I couldn't wait for each of my next appointments (weird right?) But he made me feel safe and informed about everything that needed to happen, where I was at in the process, and what was his most educated plan of action to get my ticker back ticking right. He was thorough folks! I appreciate that kind of service. Then, they didn't make me wait months out San Ramon Regional Medical Center acted promptly at this serious matter, even if they did this everyday, I couldn't tell. They took my Afib seriously. We can get you in Friday for a cardioversion because you have taken your pradaxa consistently we can move forward. I arrived at the hospital at 8 am for prep. Hospitable guards, check in folks, all the way to the nurses. Prep time was swift and efficient. The entire time people are sharing with me what to expect and reassuring me that I will be ok. Perhaps fear shown on my disposition. My previous experience was nothing like this, not comparing, I appreciate Kaiser and the professionals there, but this felt sooooo safe. My Cardioversion without TEE, happened and when I woke my ticker was right back where it should be and I was met with a slew of caring physicians who wanted to see my smile with a regular heart beat. I recommend San Ramon Regional Medical Center for all your medical needs. They will not disappoint!!!!

Absolutely the worst ER if you have a serious emergency. I broke my clavicle during a bike ride as…read moresoon as I got there they were very focused on getting the insurance information. I was not even offered a sling a bed or a painkiller for two hours. I can hear the nurses laughing and giggling, while I waited and the waiting room they finally took me in and they brought an extreme machine to take x-rays, but after that I was sitting on the wheelchair for the longest time without a sling or Support they finally moved me back to the waiting room citing that they don't have any beds available. They also told me I need a surgery due to a compound clavicle fracture, but I had to wait till Monday and call the Doctor not to mention today is Monday and I can't even get a hold of the doctor or anyone of the doctors staff @ Bass medical group. They hadn't even cleaned my skin lacerations. My wife noticed it when she helped me take a bath. Dr. Bahzadi staff never returned the call. Supposedly Megan is the surgery coordinator, but she can't return calls or email . God forbid if you have an emergency like me! Worst care I have ever received!

Dr. Shan is wonderful. He takes the time to discuss my concerns and and we go over the different…read moresolutions.

By far the worst patient care I've ever experienced. I'd be switching to a different provider…read moreduring next open enrollment. In one instance, I was waiting for interpretation of important test results related to my health. Instead of receiving an explanation of the results and guidance on next steps, I was told to contact another department myself. Patients should not have to act as intermediaries between Kaiser providers and departments to get answers about tests that Kaiser ordered. In another instance, I sent a message to my primary care physician and received a response from a nurse stating that the doctor was out of the office and that if I wanted an answer, I should resend my message after the doctor returned. I found this completely unreasonable. Why is it the patient's responsibility to keep resending the same message until it happens to reach a doctor at the right time? Messages should either be held for the physician upon return or routed appropriately within the care team. The recurring issue is a lack of ownership. Ordering tests is only part of patient care. Following up with results, explaining what they mean, and providing next steps are equally important. Patients should not have to repeatedly chase down information or navigate internal communication gaps on their own. I expect better coordination and accountability from a healthcare organization of this size.

Labor & delivery I love my OB Dr Tran. And I've had two…read morebabies now at Washington. I love their nurses, lactation nurses and everyone there. They are all so sweet and attentive. Caring and helpful. Nicole was my main nurse(my favorite !)I had also two others who switched off, they were all so. Amazing. I wish them all the best and will always remember them . Who knows maybe I'll be crazy abs go for a third baby

We've been here with a bleeding four year old and it's going on to 3 hour wait. Everyone that came…read morein after us has gone in, we finally get called in and now waiting again inside. First off, who makes a bleeding four year old wait this long?? Also it's already 11:20pm and he's about to fall asleep, how are you going to give him stitches this way??? This would never happen in Asia. We seriously have the worse health care system ever.

Had surgery at this site. Doctors are caring and are top…read morenotch. Close to Stanford Hospital for follow up and more expertise. Lots of parking. Staff is helpful and accommodating.

I want to recognize Dr. Peddu in Mental Health Department, Livermore…read more I've been her patient for several years. I've seen many mental health doctors during my lifetime. Dr. Peddu's by far the best! She's knowledgeable, processional and shows real care for the patient. I've never experienced this level of care from other healthcare providers. I Highly recommend her for any veteran in need of mental health care

While under general anesthesia for knee surgery my leg ended up with several unexplained 1-3 inch…read morecuts and abrasions 6-7 inches away from where the minimally invasive surgery occurred. As I was being wheeled away to my car, myself and driver asked why there was blood showing through the protective leg cover and nurse said it was just spilled blood and not be concerned. The surgery center does not allow guests to be present during surgery and I was under general anesthesia so I am trusting that the staff is protecting me then. That trust was shattered. I would not use this facility again.

The worst access to health care or even an advice nurse I have ever dealt with. What is the purpose…read moreof having a phone line if there's no one there to answer it. I have had the worst experiences with this hospital.

Came to the urgent care and they were so helpful and very caring! Kaiser's urgent care is in Dublin…read moreso I came here on short notice and they were not busy on a Sunday night, took me right in and were very caring and attentive

Vomiting? In pain? Can't bear to wait all day? This is the place where someone, possibly even a…read morespecialist, will take you in right away. If it's life-threatening, they'll send you to Pleasanton in an ambulance, where again, there's no waiting, unlike in the wretched ER. (Btw, a nurse told me Benadryl or other antihistamine works well for nausea and vomiting!)

I am writing to express my concern about my recent experience at the Kaiser Emergency Department…read more The wait times are extremely long, often lasting 4-5 hours before being seen by a provider. What is particularly frustrating is that there are times when the waiting area appears nearly empty or has very few patients, yet patients are still left waiting for several hours without any clear explanation or updates. In addition, I was disappointed with the level of customer service I received. Staff members were not communicative about delays, and it was difficult to get information about the status of my visit. As a patient seeking emergency care, this lack of communication and support added unnecessary stress to an already difficult situation. I understand that emergency departments can be busy and that patient care is prioritized based on medical urgency. However, better communication, transparency about wait times, and improved customer service would greatly improve the patient experience. I would appreciate it if this feedback could be reviewed and addressed to help improve care for patients in the future. Thank you for your time and attention to this matter.

I called Kaiser seeking urgent care services and was informed that this location had availability…read more When I arrived, however, the urgent care door was locked at 7:30 PM, even though the posted closing time is 8:00 PM. Confused, I asked a pharmacy technician what was going on. I was told, "Oh, you have to knock on the door and someone will open it." There was no signage or indication anywhere that patients needed to knock to be let in. In an urgent care setting, where patients may already be stressed, in pain, or dealing with a time-sensitive issue, expecting people to somehow know to knock on a locked door during normal operating hours is unreasonable. If this is the procedure, clear signage should be posted on the door so patients know what to do. Urgent care should not feel like guessing the rules just to receive medical attention. I hope management addresses this so future patients aren't left confused or turned away during urgent situations.

U can make appt in person walk in or call 1-866-454-8855…read more I've noticed that a nurse would also follow up and call u before the appt to doublecheck symptoms and reason for your appt. 1.17.25 Nurse told me last patient is at 10pm but they don't leave until 1130pm. ---------------------------- Security guard was nice. Says just leave the wheelchair at the curb. BTW I haven't had issues parking at yellow curb especially for urgent care. So I don't know the exact rule for that. There's imaging next to urgent care if it's needed.

This is for the DUBLIN pharmacy. You people blow the top off of F**ed up. Why do I have to fight…read moreevery month for a prescription, thats due every 28 days. Not 29, not 30, EVERY 28 days. No matter what the script is, it's always an issue here. Always. No wonder Kaiser is so hated amoung people. Jesus get your shyt together.