We came here to have an evaluation completed for our son. We worked with one of the few Speech…read morePathologists in Northern California. A speech therapist would not do. So without going down the rabbit hole of how I finally found Stanford Health Care let's just say how happy I am that I did manage to find them and what wonderful people they are. Our SP was kind, nonjudgmental and very understanding of the unique person that is our son. Checking in was easy and reminders were sent. You'll also get an After Visit Summary that recaps your time with your professional along with their notes. Nice, clean, spacious center with check in right up front. Super simple easy peasy. They also have PT so when I get my corrective surgery, I'm going to insist on coming here.

Fast and efficient service, but quoted $159, then hit with additional $300 bill afterwards.read more

Outstanding medical staff, but facilities and one unprofessional nurse left room for improvement…read more My wife Nikki and I recently had a 4-day stay at Stanford Tri-Valley to welcome our first child, our daughter Oraya Rose. From the moment we walked in, the staff was incredibly accommodating, starting with Jeanette at the front desk who gave us a warm welcome and a smooth check-in. The Medical & Nursing Team We cannot say enough good things about our doctors. Dr. Veeragandham (our delivering doctor) and Dr. Chandler (who cared for my wife in the days prior) were the most comforting and phenomenal doctors we've ever experienced. You can truly tell they care deeply about their jobs and their patients. Dr. Sanders, who discharged us, was also fantastic; he kindly expedited our release knowing we were exhausted from the small post-labor room and just wanted to head home. Throughout our long stay, we were supported by an army of wonderful nurses who checked in frequently to ensure we had a pleasant stay. We want to thank Kelly, Michelle, Chayenne, Stacia, Suzanne, Elizabeth, Maddie, Tricia, Deanna, Liz, Rachelle, Noelle, and Ranjita. We also want to give a special shoutout to Aaliyah, who was immensely helpful with my wife's labor exercises early on. Our absolute standout was our delivering nurse, Shinika (who we understand is a traveling nurse). She is a tremendous asset to the Stanford team! Her guidance and support were instrumental--she coached my wife so well that she was able to push the baby out in under 35 minutes. Constructive Feedback & Areas for Improvement Unfortunately, we did have a highly negative interaction with another nurse, Jen, who was in the room during delivery. There was palpable tension and attitude from Jen directed at Shinika. Even worse, while my wife was actively pushing, Jen abruptly announced, "The baby's heart rate is dropping." This caught us completely off guard, caused unnecessary panic, and disrupted my wife's focus. Thankfully, Shinika and Dr. Veeragandham immediately reassured us that everything was fine, and even the other staff in the room looked at Jen in confusion regarding what she was doing. We brought this up to the Assistant Nurse Manager, Joseph, but I am reiterating it here so Jen can be properly trained. If there is an urgent matter, it needs to be communicated professionally with the doctor, not blurted out to terrify a mother actively pushing out a baby. Facilities & Amenities The rooms were okay, but felt outdated and small compared to LPCH. Additionally, we were promised a celebratory meal once the baby was born, but we never received it. We were really looking forward to that after such a long and grueling hospital stay. Another suggestion for the hospital would be to add a community kitchen or hydration station for families. We felt terrible repeatedly asking the busy nurses for water and snacks. We didn't want to treat the medical staff like room service knowing they have far more important duties, so it got to the point where I just left the hospital to buy supplies at a store. Overall, the incredible medical care and nursing support made our experience a positive one despite the hiccups. Thank you to Dr. Veeragandham, Shinika, and the rest of the amazing team for bringing our daughter safely into the world! In the future, however, we will likely aim for a delivery at LPCH for a more modern feel and comfortable space within the same network.

Brought a family friend to the ER. No line to check in even though it was a Saturday night. While…read morestill going through intake they were calling her name. Shortest wait ever. Smaller room but a great experience. Glad to have Stanford in the east bay.

I meant to review sooner, but still resting and recovering from my ALIF surgery that I had at SRRMC…read moreon 1/12. What a great experience from start to finish (minus needing surgery, but you know what I mean). Everyone from the pre-op nurse who calmed my anxiety (whose name is escaping me), to Doctors Harris, Ochalek and Singh (and the rest of their surgery team) were amazing. The last thing I remember was having a nice conversation with Dr. Singh about the niners before gently waking up after surgery. They all really made the surgery as comfortable as it could possibly be. My post op experience was second to none. I had a wonderful recovery nurse who told me all about her kids (if anyone can verify her name, I'd appreciate it!) and then was moved up to a private room where Katie took over my care. She was the absolute best nurse I've ever had. She was attentive, kind and went out of her way to get anything I (or my partner) needed. She transferred care to our night nurse (who was great, but I was asleep most of the night), but promised to come check on us the next day when she got back into work. We really felt cared for and comfortable with Katie and thank her for the level of care she provided. If there's a way to recommend nurses, she'd be at the top of the list! Diane was our nurse the next morning, and she was awesome. We got super lucky with her because even though it was crazy busy that morning, she went out of her way to make sure we always had everything we needed. She was kind, attentive and we could tell she was running around trying to take care of 10 people at once (and doing a great job at it). We talked everything from travel to traffic and you definitely made the morning after surgery much more bearable. All in all, about the best experience I could have asked for. For the nurses whose name's I have forgotten, I'm sorry! I was out of it for a while with anesthesia, meds, etc. and there were a lot of you helping. You were all great and very much appreciated. If I ever need to go back into surgery, I'm definitely coming back here. Thanks again. Kevin and Monica

Absolutely the worst ER if you have a serious emergency. I broke my clavicle during a bike ride as…read moresoon as I got there they were very focused on getting the insurance information. I was not even offered a sling a bed or a painkiller for two hours. I can hear the nurses laughing and giggling, while I waited and the waiting room they finally took me in and they brought an extreme machine to take x-rays, but after that I was sitting on the wheelchair for the longest time without a sling or Support they finally moved me back to the waiting room citing that they don't have any beds available. They also told me I need a surgery due to a compound clavicle fracture, but I had to wait till Monday and call the Doctor not to mention today is Monday and I can't even get a hold of the doctor or anyone of the doctors staff @ Bass medical group. They hadn't even cleaned my skin lacerations. My wife noticed it when she helped me take a bath. Dr. Bahzadi staff never returned the call. Supposedly Megan is the surgery coordinator, but she can't return calls or email . God forbid if you have an emergency like me! Worst care I have ever received!

Having medical care this good is such a gift! It makes living here so worth it. I have had and…read moreworked in many healthcare entities and I am continually impressed by Kaiser of California East Bay. Compassionate and capable, both. I am grateful for the care we receive from Kaiser Livermore and Walnut Creek! Thank you.

By far the worst patient care I've ever experienced. I'd be switching to a different provider…read moreduring next open enrollment. In one instance, I was waiting for interpretation of important test results related to my health. Instead of receiving an explanation of the results and guidance on next steps, I was told to contact another department myself. Patients should not have to act as intermediaries between Kaiser providers and departments to get answers about tests that Kaiser ordered. In another instance, I sent a message to my primary care physician and received a response from a nurse stating that the doctor was out of the office and that if I wanted an answer, I should resend my message after the doctor returned. I found this completely unreasonable. Why is it the patient's responsibility to keep resending the same message until it happens to reach a doctor at the right time? Messages should either be held for the physician upon return or routed appropriately within the care team. The recurring issue is a lack of ownership. Ordering tests is only part of patient care. Following up with results, explaining what they mean, and providing next steps are equally important. Patients should not have to repeatedly chase down information or navigate internal communication gaps on their own. I expect better coordination and accountability from a healthcare organization of this size.

We've been here with a bleeding four year old and it's going on to 3 hour wait. Everyone that came…read morein after us has gone in, we finally get called in and now waiting again inside. First off, who makes a bleeding four year old wait this long?? Also it's already 11:20pm and he's about to fall asleep, how are you going to give him stitches this way??? This would never happen in Asia. We seriously have the worse health care system ever.

First of all the phone operators suck. When you call it's so hard for them to direct/connect you…read more They are very slow on their response time for any part of the hospital. They lost my mom's dentures and not too interested in locating them. The people are rude to answer questions. We don't go to hospital to enjoy ourselves unfortunately most of the time you or someone you know is not in good shape. You need to learn that setting needs a lot of comforting, caring, patient and helpful. The hospital it self is not very clean. The air vents are dirty needs to be cleaned. The floors need to be mopped. I will take some pictures for example. Please be more compassionate and understanding. Clean the place up and teach all employees to be more courteous and helpful even when someone calls and they sound loud. It's ok and understand their situation. Keep your patients clean after they go bathroom. Don't leave them for 20-30 minutes dirty. Don't know what else to say because I am angry and will start cursing. PLEASE WAKE UP AND LOOK AROUND AND FIX AND CLEAN .

Had surgery at this site. Doctors are caring and are top…read morenotch. Close to Stanford Hospital for follow up and more expertise. Lots of parking. Staff is helpful and accommodating.

I always get great service and care here. Good doctors and nurses. The staff is always freindly…read moreand helpful.

While under general anesthesia for knee surgery my leg ended up with several unexplained 1-3 inch…read morecuts and abrasions 6-7 inches away from where the minimally invasive surgery occurred. As I was being wheeled away to my car, myself and driver asked why there was blood showing through the protective leg cover and nurse said it was just spilled blood and not be concerned. The surgery center does not allow guests to be present during surgery and I was under general anesthesia so I am trusting that the staff is protecting me then. That trust was shattered. I would not use this facility again.

The worst access to health care or even an advice nurse I have ever dealt with. What is the purpose…read moreof having a phone line if there's no one there to answer it. I have had the worst experiences with this hospital.

Came to the urgent care and they were so helpful and very caring! Kaiser's urgent care is in Dublin…read moreso I came here on short notice and they were not busy on a Sunday night, took me right in and were very caring and attentive

Vomiting? In pain? Can't bear to wait all day? This is the place where someone, possibly even a…read morespecialist, will take you in right away. If it's life-threatening, they'll send you to Pleasanton in an ambulance, where again, there's no waiting, unlike in the wretched ER. (Btw, a nurse told me Benadryl or other antihistamine works well for nausea and vomiting!)

Pleasant front desk experience; well trained nurses & doctors; caring and relaxed…read moreatmosphere...services such as blood draw are on the same floor...perfect for people like me who are scared of hospitals.

I am writing to express my concern about my recent experience at the Kaiser Emergency Department…read more The wait times are extremely long, often lasting 4-5 hours before being seen by a provider. What is particularly frustrating is that there are times when the waiting area appears nearly empty or has very few patients, yet patients are still left waiting for several hours without any clear explanation or updates. In addition, I was disappointed with the level of customer service I received. Staff members were not communicative about delays, and it was difficult to get information about the status of my visit. As a patient seeking emergency care, this lack of communication and support added unnecessary stress to an already difficult situation. I understand that emergency departments can be busy and that patient care is prioritized based on medical urgency. However, better communication, transparency about wait times, and improved customer service would greatly improve the patient experience. I would appreciate it if this feedback could be reviewed and addressed to help improve care for patients in the future. Thank you for your time and attention to this matter.

U can make appt in person walk in or call 1-866-454-8855…read more I've noticed that a nurse would also follow up and call u before the appt to doublecheck symptoms and reason for your appt. 1.17.25 Nurse told me last patient is at 10pm but they don't leave until 1130pm. ---------------------------- Security guard was nice. Says just leave the wheelchair at the curb. BTW I haven't had issues parking at yellow curb especially for urgent care. So I don't know the exact rule for that. There's imaging next to urgent care if it's needed.

I was in urgent care on Wednesday last week and I had lost my watch afterwards I had to go back and…read morelook for it and it was not there and then I got to call the security and asked them about that and also they told me nothing This is my special item and a lot of meaning to me I hope that if anyone has please reach back to Kaiser in urgent care's department Wonder who is going to be able do this matter like clean up lady and some nurses in there and help me on this day !