I had Dr. Krishnamoorthy as my primary care provider for many years. I found that he was typically…read moreon time, patient, and really listened to me. He normalized my concerns and always offered solutions to those that he could fix, and referrals to anything that may need outside attention (ie: MRI, therapy, etc). He provided me with reassurance and took a nonjudgmental stance. I really appreciated having such a kind, accessible, and consistent practitioner. I would recommend him to anyone that desires person-centered care.

I had two telemedicine sessions with a nurse practitioner from this office in April and May of…read more2020. This was a follow up to my visit to Urgent Care for a post-covid illness. Meritus is not charging for telemedicine visits but this office charged me $77 for my first visit and $306 for the second. I am currently disputing these charges. I had blood work done at Urgent Care and was told that the results were normal. I told this to the nurse practitioner at this Internal Medicine office, and she used this as the basis to keep telling me that I was fine. She pulled up my record as she was speaking to me, because she knew my age and other details about me, but she never bothered to check the blood panel. I have since discovered that my blood panel had five items outside the normal range. When I was able to see an actual physician in June, she told me that my blood panel indicated inflammation, infection and some level of dehydration. She immediately diagnosed my problem as a cytokine storm. She recommended Ibuprofen and antihistamines to reduce inflammation and my body's immune response. There were additional drugs she could have prescribed if I had seen her earlier, when my symptoms were more severe. There are limitations to telemedicine and it is no substitute for seeing a physician in person. My main issues with my telemedicine sessions are: The nurse practitioner never even looked at my blood panel; She told me to stop drinking electrolytes because I was NOT dehydrated (when I was); She told me to stop taking Ibuprofen (my doctor told me to take it to reduce inflammation); She told me that the symptoms I was experiencing were too far removed from my covid infection to be related (my doctor told me that cytokine storm lasts 2-3 months, and I was in this time frame). She tried to trouble shoot it as a freestanding problem, and prescribed a medication which she said would raise my heart rate and dehydrate me. This was very alarming to me as my heart rate was already elevated and I knew that I was dehydrated. This Internal Medicine office called me and tried to set up an appointment in person with the nurse practitioner who did my telemedicine visits. I said I was not comfortable seeing this CNP and asked if there was a physician I could see. I was told that a nurse practitioner is basically just as good as a physician. I declined to make the appointment at this office and found a physician elsewhere. I never received a bill in the mail for these charges, only noticed them when I logged on to print my records (and I had to contact someone in Meritus' IT Department to create an account to be able to access these records). I was charged around $1000 by Meritus for the Urgent Care visit, lab work, and these two telemedicine sessions. I got basically nothing out of this and had to see a physician anyway. The Billing Department said it may take two weeks to reverse the charges for the telemedicine visits, but I suspect that I am going to have to keep fighting it.

My experience with this office has been awful. I had a consultation with their Dr. Jafferji, who…read morereally seemed like a decent person who at least appeared to listen to me. His demeanor came across as empathetic (unusual for a specialist). He asked that I have some tests done for him to better evaluate my need for surgery, and his desire to be thorough was reassuring. So far, so good; but my Meritus experience went rapidly downhill since. I have some serious concerns about one of the tests that Dr. Jafferji ordered, and wrote him a letter outlining those concerns. That was nearly three weeks ago. When two weeks had passed with no communication of any kind, I called his office and spoke with a decidedly unhelpful woman who lied to me to get me off the phone: she said that she was the person who reviewed the mail but had no memory of receiving my letter, though she admitted she might have, and would have forwarded it to the doctor if so. She promised to both contact the doctor and to have someone from the office follow up with me; that was four days ago and of course no one has done so. At this point I have no way of knowing if Jafferji ever saw my letter, or whether it has just been lost in an office where no one cares about communicating with patients. While he certainly came across as an understanding physician, I have been wrong about things like that in the past. However I also realize, after speaking with the very unhelpful woman, that he may never have seen it, and the dysfunction in that office is therefore such that he never will see it or be informed about it. In the end it does not matter which it is; the bottom line is a patient with real concerns has been completely ignored and left to twist in the wind with the clear message that his concerns are totally unimportant to a staff that has, evidently, better things to do than help their patients.

I have had 2 different experiences with this center and both have been bad! I had a hernia surgery…read moreand Dealing with the staff was so frustrating and you got no where! I then had to have my appendix removed, it was an emergency surgery and I was there over night. The plan of care was 1 to keep you in pain not get you out of it! The pain was so bad I could barely walk and my surgeon did not care. He Left me in pain and sent me home and my 1st night home was almost intolerable! He gave me basic meds and when I called into tell them how much pain I was in his response was she shouldn't be in pain so take Tylenol every 6 hours and deal with it. Mean time I have 3 incisions that are so bruised I can hardly tolerate anything touching my abdomen. When did it become ok to let patients suffer? Not only that, the communication in the office is absolutely terrible, you may need something and call in and never hear back! If you have an option, go elsewhere!!!

Meritus Medical Centers labor and delivery department is TOP NOTCH. We went to MMC after being sent…read morefrom my wife's doctor during pregnancy for preeclampsia symptoms. The nurses and doctors were amazing. My wife ended up having to have our twins early for medical reasons and the staff was great at explaining everything. My wife needed help after giving birth and the nurses were so compassionate. Our boys stayed in the NICU for a bit and Dr Uddin and Dr Mandoa were amazing. The nurses were also great. Being able to come or call in 24/7 was amazing and helped ease the sting of not having our boys home with us. Dr Budi who is now an executive at the hospital even stopped by to say hi and even covered a shift once even though he is on the administrative side, which I thought was very respectful and admirable because he didn't forget where he came from. I'd recommend this place for everyone. They truly care about families.

Dr. Toso delivered my baby through a C-section and because of her, I now have to deal with a trauma…read morein therapy which was the biggest trauma of my life. As I was laying on the table, she did some tests to see if I was feeling anything before she cut me open and every single one of her tests were answered with a "Yes, I feel sharp pain". She went ahead and cut me open anyways. Result: The Epidural catheter was miss placed in my back -so the anesthesia wasn't working- and I felt the ENTIRE surgery and screamed of pain THE ENTIRE SURGERY. My whole C-section was about me screaming "STOP, I FEEL EVERYTHING, PLEASE STOP", and not being acknowledged. I felt Dr. Toso cutting every layer of my skin and it went on... If that wasn't traumatic and messed up enough, I also lost a lot of blood - my hemoglobin/blood count went from 12.0 to 6.0 and I got into a critical stage after surgery (A SIMPLE C-SECTION) and had to have blood transfusions. After surgery Dr. Tosso never came to the room to clarify why everything happened the way it happened. I never heard a sorry from her or the anesthesiologist and they also lied in the reports saying that the surgery was UNEVENTFUL, NO COMPLICATIONS AND ANESTHESIA WAS ADEQUATE. What a shit show!!!! My husband was with me the entire surgery and witnessed it all, if wasn't for that I am sure they would have played the card of "patient was hallucinating"