I have been a patient here for over 15 years. Been through many…read morechanges as healthcare in general has changed so much in that time. Dr Ditto is my current Dr., but many times I am seen by a P.A. or nurse. I have no complaints about my care. They are friendly, thorough, and appointment times are on time 90% of the time. And if delayed, its only minutes. Yes, they are busy, but thats to be expected. Never have to wait long for an appointment, and they seem to prioritize more urgent matters.

If you like being a number and not a person please go here. To busy for me, never answer the phone…read more/ leave messages. Weeks to get results back and answers. Complain to who? This why I'm leaving this office, they have enough patients 50/60 ahead of me.

After a bad fall I went to Merritus Medical ER. The nurses were rude & forceful. No compassion…read more When a CT scan was ordered for me, I was taken into that room. They said I needed to have my cross removed from my neck, which made sense. However removing it by the clasp, the just ripped my silver chain from my neck. That destroyed my chain. My assigned doctor wouldn't even come into my room. He spoke to me from the ER curtain. I felt like the guy in the game "Operation ". They kept sticking tubes into my pee hole to drain urine. I could sleep because of all the chatter in the nurses station right across the hall from me. I'm diabetic & wasn't offered anything to eat. I could feel my sugar levels drop & I think I actually had a diabetic episode. Someone told me once "people go to Meritus to die & or go broke". Hospital from hell! Every time I requested water or a snack, the attending nurses were like"ok whenever". My worst nightmare!

This place while they talk the talk and seem to know what they are talking about. Has become a…read moredisappointment. My friend has been going there for a bit. They have known for weeks that she was having surgery and have yet to send over to the surgeon her release papers. Her surgery is scheduled for Monday, June 8th. The offices have been closed since Thursday. She went to see them on Wednesday and was promised after several weeks of "yes, we are sending it over" to "yes we will send it today, Wednesday, June 3rd. Well, we called the surgeon today to verify that they got the release forms and nothing. Not only has this caused undue angst to my friend, but the surgery will also have to be postponed and just imagine the surgeon and his staff - the cost of their valuable time. I am planning on suing them. No excuse. This behavior is unacceptable.

Truly exceptional! The staff's thoroughness and compassionate bedside manner set them apart. From…read morecheck-in to the visit and check-out, it's evident they genuinely care about your well-being. They offer a variety of services, including sick visits, physicals, weight management, mental health support, and more. I even bring my teen here, and she loves it just as much as I do. The facility is impeccably clean, with a warm and inviting ambiance. I personally see Christine Kent , but all providers offer great bedside manner and thoroughness.

I have been a patient of this facility for over 5 years now. I can not say enough good things about…read morethe care and attention to detail the Doctors, Dentists and staff have given me. My most heartfelt thanks most especially to Dr. Richter & Dr. Metz, for the kind and compassionate medical services they have provided me. The staff of nurses are the most competent I've ever had. I highly recommend the services of this facility. I wish them well at their newly opened office at 201 South Cleveland Ave. And all the staff of the Family Healthcare of Hagerstown.

The system for scheduling initial appointments is broken. I understand appointments are 6 months…read moreout but there is no process for signing up for an appt today, for an appt 6 months out. Depending on who you talk to or see, making an appt after submitting new patient paperwork is hit or miss. Some people call & get an appt 6 months out. Others who call after submitting new pt and insurance forms, can be told dental is closed until April 2024. No waiting list or scheduling, despite having submitted insurance info and new pt paperwork. No suggestions on how to get on the books for an appt. I would suggest Dental Services of Frederick if an adult using Healthy Smiles. When entering their waiting room, the receptionist was smiling & happy to answer questions. A staff member told us appt.s were 6 months out but we were able to actually schedule it. Once home we got a call on a cancelation, due to our special dental need we were offered an appt in 6 weeks. The staff was courteous, competent & welcoming. Kindness made a big difference. ......The actual dentists & hygienists at Hagerstown Family Health are great, but getting an appointment w/ out being redirected to different departments with no date scheduled, is stressful & disrespectful. It's concerning it's 50/50 on what answer you are given over the telephone at HFHC. God bless the staff who try, and are pleasant, it's gotta be hard. I appreciate the HFHC staff who have been helpful & pleasant.