My mother-in-law was having trouble swallowing foods. She was referred to a gastroenterologist to…read morehave an endoscopy performed. The initial consult appointment was scheduled quickly. After being examined, it was determined that MIL needed an endoscopy to determine what's going on since oral medications from her GP weren't working. The office staff scheduled the endoscopy at Crestwood and we took my MIL in. Dr. Rice performed the endoscopy and found that MIL's esophagus had narrowed. He stretched it and she is able to swallow foods again. He was patient and explained everything he would do to her so that she understood. He is great with elders and we highly recommend him!!!

Alabama Colon and Gastro has the worst customer service I have ever experienced from any doctor's…read moreoffice. The staff does not care about patients, is overly rude, does not answer the phone, and does not return phone calls. It took almost six months to get an appointment which I had to schedule by going to the office because I was unable to get in touch with the staff by phone or email. All of my interactions with staff members were hostile. I was not told about the paperwork that had to filled out before the appointment and when I showed up for the appointment that I had to wait six months for, they said they could not see me. None of this was communicated to me and they did not care at all when I questioned them about their process and the reason for the policy. I left without being seen and will not be back. DO NOT RECOMMEND!

It was Friday after 5 (of course) and I began having what turned out to be complications from a…read moresurgery that I had a week earlier. The doctor on call at my surgeon's office said that I needed to go to the ER. I avoid the HSV hospital zoo at all costs so I went to Crestwood. I know the staff is jaded. I know they've seen the absolute worst of the worst. They are underpayed, understaffed and just plain tired. But that doesn't take away the responsibility for them to show empathy and respect to all patients. After I was triaged by two nurses who barely looked at me, I sat in the empty waiting room for over an hour before being seen. (The nurse told me that it had been an unusually quiet evening so that wasn't an excuse). I was finally wheeled back to the exam room. On our way down the hall, the nurse said "you should have called your doctor". My husband told her that we did and he sent us here. Then she said "well you should have gone and sat in his office until you were seen". She completely discounted my reason for coming to the ER. The attending NP examined me and said the that the procedure that I needed was too dangerous to do in the ER. He sent me home with medication and told me to see my surgeon Monday morning. (My surgeon could not believe that I was sent home). I ended up having emergency surgery Tuesday morning. By then I had additional complications from having waited so long. I do wonder if that would have happened had the NP put more effort into trying to help me - not just pass me back. Crestwood has been our hospital of choice since we moved here. Since the CEO Pam Hudson left, the hospital has gone downhill. This slide has been gaining momentum and now, what used to be the premiere choice, will finally crash into the big circus in town, HSV hospital. My most recent encounter with Crestwood was not stellar. Sadly, I doubt my next will be any better.

Crestwood is my personal choice when it comes to hospitals. I have had many problems that required…read morehospitalization. Crestwood has always been there for me and my rights. Now that they are expanding I look forward to less crowded ER visits nearer to my home. The Crestwood doctors practices are all North Alabama. Give your body the care it needs with Crestwood.

Was so hopeful I could get help…read more... Run... do not pass go! Not only are you treated as cattle rest assured you WILL BE treated like a DRUG ADDICT! Unless you get relief from low dose anything, this organization is bound by a low risk HH template that is flawed for those with different body biology. Pain management should actually include Pain Management not "The DEA IS Watching me" and I don't want to put the effort in to getting the patient the proper pain management protocol even when there is plenty of evidence over 30 plus years to support such. ABORT, ABORT, ABORT ... HUNTSVILLE WE HAVE A PROBLEM! A systematic TN Valley Pain problem... With no apparent interest to correct, I would like to add I have 1 daughter that is an RN working Trauma 3 on 3rd shift only, and another that does Robotics in the surgery room (sure there's an official name ) but ya get the point. NEITHER ONE, is understanding what the heck the TVPain is doing... Makes absolutely NO sense! Huntsville WE don't NEED this problem! As much as they will "pretend " to understand/care their is Absolutely nothing they will do to manage pain as their oath req... suspect this is a HsV Hospital "template " the Doctors must follow but that doesn't excuse their Medical responsibilities.... #Huntsville#problems#irresponsible Beyond ashamed...

I cannot say enough good about the medical staff. Dr Cosgrove and Betsy are exemplary and care…read moreabout their patients. Wish I could say the same about the office staff, in particular the registration desk. I had an appointment on September 17th and got there 45 minutes ahead of time and signed in. I sat right next to the registration desk, watching the interaction of the three employees working. Sporadically. After seeing four people being checked in that signed in after I did, I approached the desk, as I didn't want to miss my appointment. McKenzie had previously checked a patient in and must have pulled more than one slip. She had taken check-in paperwork to the wall between the procedure hall and then walked to the back of the reception area and was...talking to another of the employees in the reception area. She eventually walked to the desk and asked if I had a question. I explained the problem. She told me she had my slip and to take a seat and she'd call me up in a minute. Then, and this is a quote, she said "The next time you want to complain have a little patience.  We have other things to do than check-ins." I looked at her and said "Pardon me" and she repeated it. If I had not been with Dr Cosgrove for over a decade, I would be looking for a new Pain Management physician. But the worst is, I requested a contact by a supervisor once I got home and cooled off, and have YET to hear from anyone!

They're rather watch you throw up blood and faint and pass out then help you and then call you a…read moreliar and tell you it's all in your head

I had to take my husband to this hospital for Outpatient Eye Surgery. The nurses took excellent…read morecare of him prepping him for eye surgery and allowing me to go back to the room with him prior to surgery. After surgery his post-op care was great. His eye surgery was successful and we were able to leave and purchase lunch for him. Kudos to the staff.

There for a relative, very friendly and information flowed nicely. Seems like they took excellent…read morecare of elderly relative & performed procedure as needed. No complaints .

Very poor Hospital. I would not go there unless forced to. No access to wheelchairs. Had to ask for…read morefood for my Dad. It does not reflect well on Alabama.

I went there for 5years about three years ago.I love it very professional.I only stop because they…read morequick taken certain insurance.Every visit a doctor will come in.A year later It is sad that they close down during vivid.Excellent rating !

I have been to many pain clinics because I suffer from a variety of ailments. The so called…read moreDoctors at this establishment that is parading as a pain clinic is a JOKE! The doctors talk down to you and after hours and hours of interrogation and interviewing they don't want to treat your pain. It is by far the worst pain center I have ever been to and I really don't see how these so called physicians sleep at night. If you are in pain, DON"T go here. They will take your money and give you no relief In return.

Developed arthritis in my late 40s and it took a lot of what I love to do physically away. Grew…read moreworse over time to the point sleeping and driving were extremely painful. I went to Dr Lee in search of relief, was setup with the stem cell procedure and it was worth every penny. My shoulder feels SO much better now and I can't recommend it highly enough. I've also been there for testosterone adjustments for years now and have zero complaints. The entire staff is solid, friendly, and I can't think of a negative thing about this business.

I was having terrible pain in both my Hips back in 2019. I couldn't sleep and was getting up…read morenumerous times during the night to ice them just to try and get some sleep. I had the stem cell treatment done on both hips DECEMBER in 2019 and the results have been nothing short of AMAZING. I have NOT missed one night of sleep since the procedure. I am 68 years old and still actively playing adult Baseball as of November of 2025 with little to NO discomfort. I have also been VERY active at the local College. I Volunteer at doing numerous activities that include Hitting infield along with all other duties that come with coaching. I continue to mow my yard weekly in the summer and pressure wash the concrete at the University I Volunteer at. My Wife also had her knee addressed in JANUARY of 2020 with near perfect results. Dr Lee and His staff are the BEST. My wife and I were impressed and GREATFUL that Dr Lee prayed over us before both procedures. John and Phyllis M

So glad I came here, they are listening to my concerns and very nice. Everyone is nice here! They…read moremake sure they are following up with you and making sure they get to the bottom of your problem! Highly recommend!

I've been coming here for about a year now and I'm very happy with Dr. U. I have been having issues…read morefor a while and felt like previously I was not taken seriously, but I feel like the medical professionals here actually care. The front desk staff could be a little more pleasant. I had shown up for my previous appointment to be told I didn't have an appointment and that they attempted to call me and it didn't go through, which is a lie. Otherwise my experience has been good. The scheduling team is wonderful. The Dr and Nurses are wonderful. My procedure was as easy as it could be and a much better experience than I had in the past.

I have had 2 procedures done here. The staff is friendly and no issues. I do recommend this place.read more

We had the best experience we have ever had with outpatient surgery centers here in Madison, from…read morethe office registration to pre- and post-anesthesia to Dr. Madson. The entire staff was not only knowledgeable professionals but also personable and helpful.