I was genuinely disappointed with my experience here, especially because I really wanted this…read morepractice to work out. I'm currently pregnant and specifically sought out chiropractic care because I really value having that support throughout my pregnancy. I've also been receiving chiropractic care for about 10 years and have seen 6-7 different chiropractors, and I've never experienced a process quite like this.
My first appointment was $57, which I was told was discounted from their normal $130 initial appointment. What surprised me was that the initial appointment wasn't even with the chiropractor. It was about 30 minutes with a chiropractic assistant and consisted of going over my paperwork, taking posture images, doing the INSiGHT CLA scans along my back, including the thermal scan, and doing the finger/HRV test. That was basically the entire appointment. I never saw the chiropractor and received no adjustment or treatment.
I understand every office does things differently, but I honestly didn't feel like that appointment was worth the $57 I paid, let alone $130. In the 10 years I've been going to chiropractors, I've never had an initial appointment where I didn't even see the chiropractor or receive an adjustment.
I came back for my second appointment expecting to finally start care. I was presented with a six-month plan totaling $2,280: 33 chiropractic visits at $60 each, plus three required progress exams at $100 each.
I want to be clear, I was willing to commit to the chiropractic visits. My issue was being required to pay an additional $300 for three more progress exams/scans. I asked if I could simply purchase the package of visits without them, and I was told no because that's just not how their office works.
I asked several times why these scans were necessary and what they were actually going to tell the doctor that made them necessary to repeat three more times. The answer I kept getting was essentially that she "doesn't want to guess about my health." That didn't really answer my question or explain why I needed to spend another $300 on them.
I even explained that I wasn't saying I would never do another scan. I wanted to actually receive care first, build trust with the chiropractor, see how I felt, and then potentially decide to do them later. I thought that was a pretty reasonable compromise, especially since I was willing to commit to all of the visits. But there was absolutely no willingness to work with me on it.
To be fair, they did tell me I could pay around $75 per visit instead of doing the package. But at that point, it wasn't really about the difference in price anymore. The entire interaction had changed how I felt about receiving care there.
I'm pregnant. I came in genuinely wanting to find a chiropractor I could see consistently throughout my pregnancy, and I was ready to commit to doing that. I wanted to feel like there was some interest in building trust with me and figuring out a care plan I was comfortable with. Instead, it felt like the priority was getting me committed to their predetermined plan, whether I paid upfront or monthly, rather than actually working with me to provide the care I was asking for.
That was ultimately what made me walk away. After two appointments, $57 spent, and still never receiving a single adjustment, I decided this wasn't a practice I felt comfortable continuing with.
I completely understand that an office can structure its services however it wants. But I also think patients should be able to question why something is necessary, especially when they're being asked to commit to more than $2,000 in care. I really think this experience could have gone completely differently if there had been even a little willingness to work with me and earn my trust.
Unfortunately, I left feeling like I was being sold a program rather than cared for as an individual patient.
