Shout-out to Patrick and the crew! You always see the staff hustle to keep the place clean, and…read moretheir QR code system for repairs is a game-changer. The trainers genuinely care about your health, and the front desk knows your name by heart - no 'cheating' by looking at the screen lol! Definitely the best gym atmosphere in the area.

I joined Maryville location when they stopped long contracts. As it was when I joined, I ended up…read morelocked in to a YEAR, because it was "less expensive". I am a senior that likes working out during the morning. I feel very limited class options for seniors. The class called "dance" is nothing but hip hop jerking moves, which in my opinion is annoying. The Zumba class is again all kinds of quick movements with no consistency. It's never the same instructor and they all like make up playlist as they go through the class. I would like to see low impact STEP classes or just low impact aerobics with some repetition movements, so I'm not trying to figure out what I'm suppose to be doing with my arms and legs and then it suddenly changes. The all women's workout room is a joke. The equipment looks to be from the 90's. How degrading to us!!

I've been a member for 6 years and would highly recommend this Fitness Center. Friendly and…read moreknowledgeable staff. Well run, very good trainers, well maintained equipment. Some major repairs are in the works with a major investment I'm sure, however fees are very reasonable.

Its in the little things. Dirty bathrooms, diapers on floors in family changing room and personal…read morelocker rooms. Pool area smelt like dirty diapers ! Basketball court is rented out and has non members filled with kids and family events every day of the week. Now they cater to kids and have them consuming the pool and studios. Lies are told to new members to get them to join. Automatic renewal in contract isn't brought up at joining and keeps people bound and nearly impossible to get out of. Equipment needs updating. Parking is terrible most days and members park anywhere they want , even in emergency and non parking areas making it hard to maneuver out of parking lot. Overpriced on top of maintenance fees twice yearly. Don't forget to add that to your membership cost. Not even sure what that ever goes to. They have one maintenance cleaner on staff to clean the whole facility. And repairs needed are very slow to getting fixed. Simply not kept up and seems to need more staff to get things done. Could be so much better.

This is by FAR the most expensive gym in town and although it make look nice on the surface, it is…read moreabsolutely HORRIBLY run! The staff basically does nothing but stand around and look at their phones, allowing unsupervised children to run rampant, and when asked to do their job, they act out upon claiming ignorance and pawning you off to a manager who never seems to be available . This goes for ALL locations. When suggesting that some hangers and shelving in the locker rooms are needed, an arrogant guy named Rob replied that "they'd just be torn down by the members, some who sh*t in the shower regularly." When an extra amenity such as the hydro bed is reserved, many times it's either not working or other members sneak in and grab your time. If you point that out the staff does nothing about it. When equipment breaks or needs maintenance - which is often - it takes forever to get it working. They profess to be a quality operation and may on the surface appear to be, but don't be fooled, this is a shoddy and shady ripoff company.

Beware of crooks! I was told that I was signing a 12 month contract and signed on the computer in…read morethe office. Turns out he lied and tricked me into a 3 year membership. 2 years into the membership I try to cancel. I was told I could pay $500 to quit or remove my husband from the contract but I could not cancel otherwise. They tricked my daughter-in-law in the same process and fooled her into a 5 year contract. Now she can't cancel. Neither of us received copies of the contract! I'm a senior citizen trying to reduce my expenses. They took advantage of us! Crooks!

So it's a nice gym. Big areas and lots of equipment. BUT if you want to watch your grandkids play…read morein the pool while their parents workout you have to pay $20 ... yeah big no . The YMCA does not have this policy so kids will swim there .

Do Not sign anything here other than month-to-month. Seriously…read more Stay away from long-term contracts. You will hear all kinds of sales talk and "special offers" pushing you toward a 3-year agreement. It may sound like a good deal, but with just one signature, you're locked into a three-year obligation. And it doesn't stop there. Every year, they charge an additional "maintenance fee" that they decide. So the amount you think you're agreeing to pay is not even the real total. What you sign and what you actually end up paying are not the same. On top of that, if you don't enroll in autopay, they charge you an extra $14-$15 every month. But they don't clearly show you where or how to set up autopay in the portal. Instead, you get bounced around different systems and portals, and somehow you end up with extra charges. It feels like too many tricks designed to squeeze more money out of customers. Canceling is even worse. You're required to send a certified letter to a P.O. Box just to cancel. There's no real person to deal with. You have to document every step yourself. If they claim they didn't receive your certified mail, you could find yourself stuck in another three-year contract. At that point, you may even have to consider legal action just to get out. This has been a major disappointment. The whole structure feels designed to trap customers into long-term payments rather than provide honest service. Save yourself the stress. Take your money somewhere transparent, professional, and respectful of its members.

I'm torn leaving this review because my wife and I did enjoy our time here. We paid for a 3 month…read morepersonal training session. During the last month of the training, a medical emergency happened and we had to stop coming. We were told that after the three months, auto pay would stop and it would be up to us to pay monthly to continue. We decided not to continue because of the medical emergency and we canceled our membership. To our surprise, the payments did not stop. It auto renewed for 3 more months and charged us another $720. After multiple calls and txts to the fitness manager, and other staff, nothing. Very frustrating and disappointing. We were hoping to come back after surgery and continue personal training but it doesn't look like we will. I'm still waiting for a response and will post if they decide to help us.

From the beginning (which was just a few weeks ago) my experience at National Fitness Center…read moreSevierville has been wonderful From my first meeting with Mattie, to my introduction to personal training with Joe, to the time I spend with my awesome trainer, Dakota, I have experienced nothing but encouragement and motivation in my pursuit of a healthier ME! I'm always greeted by a friendly staff, the facility is nice and clean and when I need help or have questions, someone is always available to help me! 'Thank You' so much for all you do! You are the best!

Sales rep thought she signed me up for month to month we got locked in on the year by accident…read more They won't help you get out of it. They simply won't help and customer service is useless. Don't ever try this gym or go to the gym.

A great gym that offers a little bit of everything. I have really been enjoying the group classes…read more Zumba and Pilates have been wonderful. The layout of the gym is nice, equipment is spread out and not cluttered. The cleanliness of the gym is good and the staff is friendly and helpful.

Absolutely impossible to get anyone in New Membership to tell what plans they accept - except for…read moreactive & fit, silver & fit or silver sneakers! Which plans pay total membership or only discounted membership. They state you need a code but, can't tell you what's the best code to have !!

I have joined a few other gyms before, this place has something special than the other places…read more Pros: The cardio theater has 3 different movies playing every week. You can watch movie while using the cardio machine. The walking/running track has big windows with pretty good view which makes walking/running very pleasant. A lot of classes are offered every day. Cons: This place was built around the end of 2006. Things are starting to fall apart. A capable maintenance person is really needed. However, this place has very hard time to keep a good person due to the very low paid. The manager has to take care of the maintenance sometimes, but you can't expect one person to do 2 full time job. Also, the BBB has issues an alert against this place for contract cancellation process. The turnover rate for the sales people are high, too. You need to read your contract carefully before you sign it. The gym usually is not crowded. Most of the staffs here are super friendly and helpful. I am really enjoy my workout at this place.

The men's showers and saunas are absolutely filthy! I have notified staff and the manager multiple…read moretimes with no response. I mentioned I may leave the club due to the lack of proper cleaning and he is old me that may be the best option! Insane

Terrible experience - men's showers filthy and in disrepair, awful stench reaches locker room;…read moreseveral items upstairs need repair; impossible to get management attention; response to telling them that I will cancel membership was "OK, here's what you need to do". How's that for customer service?

Best gym I ever went to hands down. People amazing, clear and upfront about memberships, and also…read morethe equipment. The equipment was amazing. Forever will be the best gym I've ever gone to. All the stars and then some.

Way to expensive per month and then they hit ya with a 99$ charge out of no where so you cant…read moreprepare for the fee.

I came here as a visitor for a weekend and wow this place is great!! Super nice and clean and great…read moreequipment etc. This is a first class gym with a separate free weight area too.

We may be traveling, but that doesn't mean we won't workout! Found this gem in route to Gatlinburg…read more Parking lot was perfect to pull in with a camper and safely park to go workout. Gym was clean, not overly crowded, slightly smaller than others, but laid out nicely with new equipment and good separation of cardio, weights and core/stretching area. Felt comfortable and enjoyed my workout!