We called this place to ask if they could check something out in our basement as there had been a bad smell the night before. We resolved the smell ourselves that evening, when they said they didn't have anyone who could be dispatched that evening. They said they had an opening the next morning at 11am, so we scheduled it, even though we had resolved the issue - just to see if they could find the reason it happened. They came for 20-30 minutes MAX the next day. Then, he charged us... $250+TAX!!! $283.50!!! Are you kidding me!? He said he didn't do anything and didn't think he should have to charge us that but that "his hands were tied" and his boss said he had to. $283.50 FOR A 30 OR LESS MINUTE VISIT?!?! THIS IS UNREASONABLE! They also, DID NOT find the source of why it had happened. He said there's a problem here and there, but none of those could cause the problem. Goodbye. I am appalled! I called the office and I asked how much a visit is supposed to be and the call agent told me $40, so I want to know what the heck this outrageous charge is for and be refunded! **Update: After much back and forth my bill was completely refunded. Everyone pointed the finger at each other. I don't know who was being dishonest but it was altogether a very upsetting experience. read more

I hired John the plumber after dealing with a nasty sewer backup, and I honestly couldn't be happier with the service I received. From the moment I called in, everything was handled quickly and professionally. Jordan and Ryan were the techs who came out, and these guys were unreal. Super friendly, showed up on time, explained everything clearly, and got right to work. They diagnosed the issue fast, walked me through what was going on, and had the whole thing cleared and flowing better than before. They treated the place with respect, cleaned up after themselves, and made what could've been a super stressful situation feel easy. No upselling, no pressure -- just solid, honest work. Would absolutely recommend them to anyone dealing with a sewer backup or any plumbing issue. Five stars all day. read more

The service provided by John the Plumber was 5 stars across the board! I called Thursday night expecting an answering service and was delighted by the responsiveness of the friendly woman who answered the phone!! She gave me several options for service the very next day and both were convenient times. The professional who arrived was Aaron. Aaron called ahead of time to notify me of his arrival, which is a nice courtesy. Aaron was clean, respectful, polite, professional and honest. I had multiple complex plumbing issues and Aaron explained the repairs and had them completed in a jiffy. He tested all of his handywork, and everything works, better than new!! The invoice was accurate to the penny of Aaron's estimates too. I am a resident of Orleans and this is a real review. Ian read more

My real estate agent recommended this company and I was very pleased with the service. I called on a Sunday and the person who answered the phone was very helpful and was able to schedule an appointment for the next day. Eric and Alex came to my place. They were professional and courteous and showed up within the promised time. I was very impressed with their service. They did a great job explaining what was happening with my plumbing, the repair they were going to do and strategies to try to prevent further issues. I thought the price was fair for the work they did. They also wore face masks and respected COVID19 guidelines (I recently had moved and have dealt with other service people that hadn't so I was quite pleased with this). Thanks again! Nadia read more

"I had the toilet in our basement seemed to be clogged - eventually we saw sewage come out of drainage areas in the basement shower. John the plumber came quickly and diagnosed the problem as tree roots having gotten into our old pipes. They had to dig into ground and replace with new pipe to solve the problem. I hope that this would not happen again. From the initial camera inspection to explaining the problem, through to excavation and replacement, clean-up and final inspection, the entire team was very thorough and professional. The price was in line with other quotes I got, and the job was completed according to the quote, and on time. I would definitely recommend talking to John The Plumber for any serious plumbing needs." read more

5/5 - Exceptional Service! I had the pleasure of hiring Darius for some plumbing work, and I can confidently say he exceeded every expectation. He was meticulous in his work, paying attention to even the smallest details to ensure everything was done right the first time. Not only is he highly skilled and hardworking, but he's also incredibly friendly and easy to talk to, making the entire experience smooth and stress-free. What really stood out was his excellent time management--he showed up exactly when he said he would and completed the job efficiently without cutting corners. If you're looking for a reliable and professional plumber, I highly recommend Darius. You won't be disappointed! read more

I had an amazing experience with Darius from John The Plumber! He was not only punctual and professional, but also incredibly knowledgeable and courteous throughout the entire visit. Darius quickly diagnosed the issue, explained everything clearly, and completed the work efficiently with great attention to detail. You can tell he genuinely cares about the quality of his work and customer satisfaction. It's rare to come across someone so dedicated and respectful. I highly recommend asking for Darius if you need a plumber--you won't be disappointed! read more

Used this service with great results last month and when my grandmother's home had pipe freezing throughout the week, I didn't hesitate to call john the plumber again. Very satisfied and impressed as the plumber arrived at my grandmother's house before I did! The problem was solved quickly and efficiently and the gentleman was able to provide tips for avoiding this situation in the future. The price was fair and no additional costs were added (which I have experienced in the past after work completion). Thanks again for a job well done! read more

I had a very frustrating experience with John the Plumber. They did not assess my existing system before installation, which resulted in them installing the wrong pump. Despite multiple attempts to reach out for a resolution, my inquiries were ignored for months. Good customer service includes taking responsibility for mistakes and communicating with clients, but unfortunately, that was not my experience. I would not recommend this company based on my experience. Stay away from John the Plumber! read more

Very happy with the service we received from John the Plumber. We had a pipe burst and start leaking in the wall. The plumber (it wasn't John, that is just name of the company founder) came on time, was courteous and got to work immediately. We ended up needing the pipe and related exterior faucet replaced. The issue was corrected and the parts he put in have ensured no further issues even 4 years on from the time of the repair. Would happily recommend 'John' to anyone in need of a plumber. read more

This is my second time having John the Plumber in to fix some plumbing issues and as always, above and beyond! Truly the best. Denis came in and fixed our leaky kitchen faucet and immediately noticed a small issue that could have turned into a huge problem if overlooked. It was a quick, easy fix and he took care of it 'on the house'. Denis was clean, professional and new his trade. Looking for a great plumbing company with integrity and fair pricing, these are the guys! read more

John the crook plumber ruined our kitchen sink by using abrasive chemicals. He agreed to pay for replacement, but never ended up making good on his promise. He keeps changing his business name to avoid detection. He also seems to be giving himself excellent reviews here and on Google to pass off the impression that he is legit. He does not have an address and does not return calls. What a crook. read more

Had one of their boys out to take care of multiple toilets some of my tenants clogged up. We've had a few techs out there before who have only done enough to take care of the immediate issue. But these guys not only took care of what was needed (quickly and clean) - but found a longstanding slopage issue. I'll definitely be happy to use them again. read more

"I called John The Plumber about a leaking kitchen faucet and was impressed right from the start. The person I spoke with was friendly, professional, and got me the information I needed quickly. They explained the pricing clearly and gave me confidence that the job would be handled properly. Great first impression--I'd definitely recommend them!" read more

Just before Canada Day, I had non-urgent but important plumbing needs. John The Plumber scheduled Brett to attend early on Canada Day morning, and he did so right at the scheduled time. He fixed the issue efficiently, at a very fair and reasonable rate, courteously and professionally. So I highly recommend the services of John The Plumber. read more

Just wanted to leave a quick review of how helpful and easy to work with the people are at John the plumber. I'm out of my depth for anything plumbing related but the service was efficient, booking was easy and fast, and I didn't feel I was paying an outlandish amount. Would definitely call here again! read more

Slow double kitchen sink Drain . Darius explained the situation with the piping from the elbow onward and recommended a more efficient configuration involving the dish washer drainage which I declined for now. we will definitely call John The Plumber back if needed in the near future. Thank you Darius. read more

We had John The Plumber remodel a bathroom and powder room. They were professional, on time,courteous and on budget. I'd strongly recommend this company. They left everything in pristine condition. I've already recommended to friends who were also extremely pleased. This will be our go to plumber. read more

Darius the plumber did an outstanding job! He was punctual, professional, and extremely skilled. He dearly with the issue quickly, explained everything clearly, and fixed it efficiently. The quality of his work was top-notch, and he left the space clean and tidy. Highly recommend his services! read more