I took my zero turn Gravely in for a no-start issue resulting from a bad starter. The technician was supposed to replace the starter, check electrical wiring, and adjust/fix wheels/steering. Instead, the technician adjusted the intake and exhaust valves without my permission or knowledge. I paid around $165 and within 30 minutes my mower was not running at all. I had no idea that the valve adjustments that the technician did might be responsible for the destruction of my engine. I did know that my engine had never leaked oil or ever run so rough as it did after he did the valve adjustment. I took the mower back to the shop to which the technician acted very defensive and told me without actually looking at anything that I had a bad camshaft and wanted me to buy an engine from them for $400. I declined the suggestion to buy their $400 engine because my father-in-law already had a zero turn engine he was willing to sell me for much less that was in great condition. I took the engine to the technician to ensure it would replace my engine that was not running anymore and was told by technician Chris that he could install a replacement engine on my zero turn mower for an hour labor which is $70 and that he would use the parts off my old engine if needed such as throttle cable. I agreed. About two weeks later I received a phone call from Chris stating that he tried to call me earlier that day but could not reach me. I was shocked to hear that he took it upon himself to do unauthorized repairs and install parts which we never discussed and he never told me I needed. I later received a voicemail that my total bill was $361.50. I am going to talk in person with them Monday. I'll update this post after I get my mower, but I think I'm done doing business here. If you can't trust a technician's word and expertise on labor for a repair, and he does not have the professionalism to get your permission before modifying your property, and still expects you to pay for his lack of knowledge and competency when giving a quote and/or performing repairs, what else can be said? read more