I had a very disappointing experience with CARSTAR Brantford…read more Initially, I brought my vehicle in for a minor paint repair. When I picked it up, I noticed that the edges of the door had not been painted properly. After I brought this to their attention, I was told there were no available slots and was booked for a follow-up appointment a week later. On the day of the second appointment, I dropped off my vehicle in the morning and was provided with a rental car. When I returned in the evening, I was shocked to see that the repair appeared to have been done with a manual brush rather than being professionally refinished. The quality of the work was unacceptable. They acknowledged the issue and scheduled yet another appointment for the second week of June. For the third visit, I was again given a rental vehicle and told the repair would only take a couple of hours. Around 3:30 PM, I called to check the status and was told the vehicle would be ready by 5:00 PM. When I arrived at 5:00 PM, I was informed that the work had not even been completed. I had to leave without my vehicle and was later told it would be ready the following day at noon. Unfortunately, when I returned the next day, the paint work was still not up to an acceptable standard. What concerns me most is the apparent lack of any quality assurance or final inspection process before vehicles are returned to customers. Had someone properly inspected the work, these issues should have been identified and corrected before delivery. I was also disappointed with the communication and overall management of my repair. The representative handling my vehicle never clearly explained why the work needed to be redone multiple times or why the promised completion times were missed. After multiple appointments, repeated inconvenience, and several opportunities to correct the issue, I am still not satisfied with the quality of the repair. Based on my experience, I cannot recommend this location due to poor workmanship, lack of quality control, and unprofessional customer service.

Dropped in late afternoon asking for advice on my front bumper that was not fully secure due to…read morebeing pulled forward while reversing from a parking spot. I was hoping they could do a better job of securing the one side than I had done and they agreed to have look. I was invited into the air conditioned waiting room and offered cold beverages and snacks. After a short wait my bumper was re secured on both sides and looked even better than expected. I was very pleasantly suprised that customer service was alive and well at this establishment and will most definitely return for any further needs. Many thanks

Top notch job. Reasonable prices. Has references from major car dealers. The owner is very…read morepersonable.

Took my car into Mikes for a good cleaning interior and exterior. All I can say is " it looks…read moreamazing" My 13 year old Civic looks Brand New! Fantastic job. Also had my headlights restored- they look brand new! I highly recommend and will be returning again. Thanks so much for getting the job done especially during the intense heat wave we had this week 6 stars! Todd

I booked my appt a month in advance because I read the positive comments about this business. When…read moreI arrived I was greeted with great customer service. By the end of the day we had a car that looked like it was factory delivered. The owner went beyond what I expected for the service I needed. I would recommend this business to anyone that needs a great detail with great service. 5 Star rating !!!!

I had two military fold out windshields for a 1954 Dodge M-37 that had to be replaced. It was a…read morecustom job due to the fact that the glass had to be specially cut and fitted into steel frames then bolt the frames together. These are not windshield that you can buy " off the rack." but rather have to be fabricated. This definitely was not going to be an easy job to do, yet Grant and his team did a fantastic job for a very reasonable price and all in a short time frame. Not only did Grant gain my trust but also my respect and my return business. GREAT JOB !

Recently, my Nissan Rogue was damaged when the weight of the ice from an overhang and down pipe…read morecaused a collapse onto my parked car. Kieswetter CARSTAR repaired the damage beautifully and I am very pleased with their work. The work was done promptly even though it was during the holiday season. My insurance provider was also very satisfied with the reasonable estimate and the time taken to complete the repair. Highly recommended.

We were very pleased with the service. Everything was done in a timely manner and at a fair price…read more As a bonus , the interior of our car was cleaned. Great service.

Always bring my Tiguan for service to this dealer. Trustworthy and excellent service. Their staff…read morewas friendly and helpful.

DONT EVER LEASE FROM THEM. SCAM. So my gf was dealing with a price to lease a car she wanted and I…read morewas at the parts area. I hear a salesmen say to a boss type looking guy... I got another 33 bucks out of her on the lease and im gonna try and get her to get more and they both laughed. He glanced over at me and walked away. I then texted my gf and told her to STOP and come to where I was. 2mins later she came and I told her they were trying to rip her off on the lease price. We were discussing leaving and the sales guy came to get her back and he said anything wrong. I told her to take care of it. She turned and said to him ...oh I've changed my mind. We are going for a 33 dollar bite to eat...He looked dumbfounded and i started laughing. He looked over and it was like a bell when off when he saw my face and we were together. Shady

My driver side door was damaged by an hit and run so Carstar was recommended by my insurance…read morecompany. Couldn't be more pleased with the service and professionalism I received as a customer here. Car rental was arranged for me and drop off simple ( just leave the rental keys with them). Thanks guys for making my Honda Civic look great again!

Dropped off on a Monday morning for insurance restoration of both driver's side doors on my Kia…read moreSoul. Check-In was super easy and painless, rental company brought my temporary ride to me at Carstar Kieswetter, and I was in and out in under 20 minutes. Thursday, got the call that my car would be ready early in the afternoon. Again, super simple and easy pickup. Parked the rental, took a look at my car with the service manager, signed the paperwork, gave him the rental keys, got my key, and off I went. Super professional, super friendly, super easy process, all around. Will definitely be taking my cars there for body work in the future.

Love Werner's they are very honest and friendly and super helpful in helping me understand what the…read morecar needed. Talked through what needed to be done on the car, didn't try to up sell on extra parts or labour but helped me maintain the car =)

I just got a great deal on a 1999 Subaru Forester from Werner, he had it as an as-is trade in sale,…read morebut was more than happy to let me take it to a mechanic without a deposit to get checked out and e-tested. He wasn't pushy, and was very relaxed and his price was negotiable. The only reason I didn't give five stars is that the desk girl barely looked up from her computer and didn't say hi, or bye. Werner on the other hand, was a pleasure to deal with.