My car broke down while heading to Colorado and Chevrolet dealership couldn't check it out for a…read moreweek out so Cascade took in my car looked at it first thing in morning let me know what was wrong with it and because of low mileage told be it would be best to take it to dealership. They took me and my 3 boys to the local hotel and made sure tow man had everything he needed when towing again to dealership....they did all this for me and did not even charge me because I was in such a horrible situation. All with a smile and sincerity. These people at this autoshop are so sweet and wonderful.....thank goodness there are still businesses like this out there. Thank you Cascade Auto Repair! My boys thank you you!

These guys are great! I had my AC Compressor replaced by them and in the process they accidentally…read morepunctured my radiator. I was driving to Seattle for the weekend and my car started overheating outside of Ellensburg. I left my car in ellensburg and they towed it back to Hermiston, repaired the problem and then towed my rental car back. Great service! I love that they really went above and beyond to take care of the customer.

Honestly we find few mechanics as straightforward and honest. He is easy to talk with & takes the…read moretime to explain the issues to my husband and I. The price is fair & reasonable. Glad to see them here in Hermiston!

Cody is amazing, friendly and personable. He is helping us diagnose a vehicle we just bought from a…read morelocal dealer. He is honest which I respect. Highly recommend.

We're in the middle of a 2 week road trip to our new home in Virginia Beach (from Washington…read morestate), my husbands truck runs into some rear end issues, and it was undrivable. We're in the middle of nowhere off a highway after regular business hours for every place there is! Fenders by Enders not ONLY said that they would stay open, they said they would stay open until they figured out what was wrong. They were super fast, extremely nice, and I can't possibly thank them enough. They got us back on the road in under an hour, and for WAY less $ than I thought! They also gave us some advice on what we should be fixing in order to make our road trip run smoothly! Thanks for saving the day, AND my sanity!! - Ashley (mom of 3 kids and a dog that were ready to get back on the road!)

Our RV tow car (Ford Focus) experienced some issues when we stayed in Hermiston. The "check gas…read morecap" and emissions dashboard lights were on. I called Fenders By Enders and Pam explained that I should check the rubber seal on my gas cap. She also mentioned their $90.00 diagnostic fee and I made an appointment to bring it in the next day. Jerry quickly confirmed that the gas cap needed to be replaced. He ordered me one and $30.00 later I was out the door with no diagnostic fee charged. Thank you Pam and Jerry for the excellent service!

I took my truck in to have cooling system flushed and new motorcraft antifreeze(provided by me)…read moreput in. I was hesitant to allow them to do the work after finding out that they use tap water instead of distilled or better yet de-ionized water(automobile industry recommended). The problem with tap water is it will induce corrosion throughout the entire engine cooling system. I wasted $200 bucks between labor and antifreeze. I will now go to Tri-cities to a business that will drain/flush and replace antifreeze with distilled water(2 weeks after Autokool did their inferior work) another couple hundred bucks but peace of mind. Also the person that was bothered to get away from his newspaper to work on my truck, used a worm screw clamp where the reusable clamp that applies equal pressure to the hose had been(charged me for the inferior clamp he put on) either he's not smart enough to remove the new style clamps and reuse or? Anyway he completed his hack job in about 40 minutes and got right back to his newspaper. Must of been a good article because he couldn't be unconvinced to discuss the work he performed. Long story short: I WON'T GO BACK auto-UN-kool!

These guys did good work for me. I was on the road from Portland when my radiator sprung a leak…read more After I got towed to this place, they fixed me up with a new radiator near the end of the day and got me back on the road in about an hour. While I was waiting, I had a great conversation with the owner about the town and everything. He was obviously super-connected to everything going on there. Oh, and he recommended the Farmer's Kitchen to me, which was AMAZING!

In May of 2021 purchased a 2017 MKX Lincoln from Tom Denchel's Ford and purchased the warranty for…read more85,000 miles or 72 months. paying $4,250 for the complete coverage with the $100 disappearing deductable. Was told by he financing representative with Tom Denchel's Ford it was a bumper to bumper coverage. Today when I went to pick up my car from Tom Denchel's was told that the rear shocks were leaking and need to be replaced and it would be $821.60 and it would not be covered in the warranty even though they verified I did still have the Complete warranty coverage. They also charged me $105.94 for this diagnosis however I told them when I took it in for the warranty work we had the $100 deductible. Needless to say I took it to a repair shop in Pendleton to have them replaced and they charged $250.00 for the replacing of the shocks labor included. BEWARE OF TOM DENCHEL'S FORD warranty policys! So much for their advertising we are family orientated!

Had one small hiccup with a couple of the ordered parts not being correct but they worked with the…read moreinsurance company to get the correct parts ordered. Even with the delay, they got my car done 2 weeks before the shop I was gonna go with would've been able to start. End of the day the car looks great and they even stayed late to get my car completed a day early and looking better than before thay deer jumped out in front of me. Excellent service and im very happy.

Mike and Mark have built a few of my transmissions Ford 1 Ton 6 Speed manual and Chevrolet R4…read moreautomatics as well as Dodge diesel manual clutch swaps. With over 70 years of combined experience they know how to get the job done right. My Ford pulls lots of max loads and has been rock solid. Thank you Mike and Mark for showing the industry what truly hard working, ethical work really means. I hauled my rig from Boise to Hermiston to get the job done right. Brian Shults

Do not recommend pioneer transmission. Will not warranty their own work. Does not have a…read morecomputerized for tracking work completed. Will ask customer to call other dealerships to find out if they sold them the transmission. They do not keep accurate records of work completed and will over charge for a transmission. BBB will also be contacted about warranty work.