I had a heater failure, and the team at Horn Rapids RV was available to help with the warranty…read more When the heater failed again, they were on top of it, and took care of it quickly. The team and Matt took the time to explain what happened, and made it right. Would come back for service. 11/10!

My wife and I had a fantastic experience purchasing our first travel trailer from Horn Rapids RV…read more Alex Tovar made the entire process extremely smooth and straightforward. As first-time buyers, we really appreciated how he and his team took the time to thoroughly walk us through how everything works on the trailer. If you're in the market for a new RV or travel trailer, Horn Rapids RV is a great place to start. Alex also made the paperwork process incredibly efficient. I was able to complete everything within 20 minutes during my lunch break. We're looking forward to doing future business with the Horn Rapids team.

Highly Recommend! Ask for Chris Stevens!We had an absolutely fantastic experience at Broadmoor RV…read morein Pasco, Washington!Chris Stevens and the entire crew were extremely helpful, professional, and friendly from start to finish. From the moment we met Chris, he felt like a fast friend. He truly made the entire process enjoyable and stress-free.If you are shopping for an RV, we highly recommend this dealership. Definitely ask for Chris--you won't regret it!

They are joke period they think your Rv is worth a 1/8 what they are selling for mark up there up…read moreso far they think they are fooling you and they say ever old sales pitch that a old car salesman uses and there known in the area for not backing them up just read reviews

I would never recommend this company to anyone ever we paid over $2000 to have a roof seal redone…read moreas maintenance on our the roof. Now it's leaking which at this point has never done before!! We were told that are warranty was no good. And I turned in every ounce of paperwork they wanted!! Just called to see if we could be fixed and was told there's only a 90 day warranty on this ceiling. Then we'd have to pay for it again!!!! Scam, scam scam!!!! be safe and take your money anywhere else but here you might actually have it later!!!

They have great sales, but their service is horrible. It takes forever to get your RV back and…read morewhen returned the work isn't the best. This last time we needed a solenoid replaced under warranty. They had the RV for over a month and the wiring hangs from the chassis so low that it wouldn't take much for it to get hooked on something and ripped right out.

Purchased a trailer waited almost 3 weeks to do the walk through…read more Go to dealership after being on the road 5 hours, no one was around as all sales staff were at another lot for big sale. Our trailer was never detailed, all holding tanks were full! Isn't this illegal....? Vent cover on floor screw striped out. Urine smell coming from vent in living area and no heat coming from vent.. Now said trailer in the shop! Now..I can bet no maintenance was ever done on this trailer, just a quick wipe down of the inside and call it good.. The salesman we had to deal with was something else and not someone I would have working for my establishment. I'm sad that I have to write a not so good review. But I feel things should've been taken care of and the trailer should've been clean and ready for the new owners! There should've been some pride in the shop and follow up from management. Took trailer to local shop due to urine smell and there were Mouse droppings in the Ducting. Called click it they offered to take care of the chewed ducting by dropping the under belly. Went to pick up the trailer after they said it was ready and this is what we seen. Then we went camping and my husband noticed that the under belly was hanging. And this is what we are left to deal with. The previous shop we took it to never cut the under belly! This is laziness and a lack of respect of personal property at it finest. Now I know why there was no charge! And they didn't even replace the ducting to the bedroom and the black water tank was full! Thanks for the GREAT CUSTOMER SERVICE!

Used these guys to de-winterize my travel trailer because my normal dealer was booked up. Tried to…read morecall the service department multiple times but it only went to voicemail for 'Mike's phone.' Drove over to schedule in person, no one was in the service department customer service desk. Waited in the service department lobby. No one around for at least 10 minutes. Finally someone from the parts department asked me if I had been helped. Finally got someone to help me. Got the appointment scheduled. Informed them that service department calls keep going to Mike's VM. Dropped off the trailer for dewinterizing which also included replacing the tongue jack. Had to call them after 6 days to find out if the work was done or not. Again, all calls went to "Mike's voicemail". Confirmed that the number was the same as listed on their website. Drove to see service department. Again, no one in the service department lobby to help me. Had to walk around the building until I found another employee and asked them to send someone to the service department. Work was completed but no one called me. Again, informed them that calls keep going to "Mike's voicemail." Paid about $450. Went camping and find out that they never closed up the water heater tank so potable water kept pouring out the back of the trailer. Had to go buy a 1-1/16 inch socket to fit the anode rod so it could be screwed back into place. That is dewinterization 101. Unbelievable! Do NOT recommend this business. Customer service is not a high priority to them.

My husband and I are relatively new to the area and have visited and called Russ Dean Family RV…read moreseveral times now. We purchased our fifth wheel in TX and have traveled extensively with it and have visited multiple RV service centers during our travels. Russ Dean is by far the best in service, knowledge and friendliness. The quality of service has been consistent with each visit and/or call. We came in for a minor recall repair the first time and Blake in service actually came out and showed us what was repaired. Keep in mind, this was a recall repair, so no money was exchanged. He truly cared about the work that was done and us as customers. He even very patiently answered other questions we had. Since then, both my husband and I have called the parts department, and they too have completely exceeded our expectations. The parts guy (I wish I could remember his name) was extremely patient when I was asking about a part I needed and he went so far as to send me a picture of it! My husband had a tire blow out, which caused extensive damage. He couldn't bring it in for service, but the parts guy spent quite a bit of time with him over the phone, helping him order the right parts. The most recent unbelievably crazy high level of customer service we experienced was when we needed our fifth wheel winterized. My husband is deployed and wasn't able to bring it in for winterizing. He emailed the service dept and asked if they offered a mobile service or if they had someone they could recommend. Mike, the Customer Care Manager, said due to our special circumstance and in support of the military, they would come and take our giant 42' fifth wheel to their shop, winterize it, and return it! Who does that?! It's not like we live just down the road either. He explained that he's able to offer this service because it's not as busy in the winter months and they want to do whatever they can to support our military. Even the man who came out to take our fifth wheel, Joe, was extremely courteous and genuinely nice. Oh, and his driving skills in maneuvering our fifth wheel were beyond belief! It would make my husband green with envy. I have never experienced this level of service and generosity! I saw the few negative reviews on here, but I hope you'll notice that someone from Russ Dean responded to each one of them. There will always be some customers that are unhappy with something from every business, but not all businesses take the time to address it. As long as my husband and I continue to live in the area, Russ Dean Family RV will be the only place we will use for service, and when we're ready to trade in our fifth wheel, they will definitely get our business. We've never had such great personal service that went way above our expectations, from any dealership.

You would be better off buying a camper off of Facebook Marketplace on the sketchy side of town…read morethan to purchase anything from these thieves. First of all, when we purchased our camper through them in 2022, we did the whole Good Sam bs, the extended warranty, all of it. Turns out, it's just another useless product that they want to sell you. This is now the second time we have tried to use the warranty and "Good Sam" service. The first time was for roadside assistance for a tow, it was useless then and we should've cancelled then. We most recently dropped our camper off (a month ago) at camping world in Pasco to have the electrical inverter replaced as well as the microwave and light strip on the awning through our extended warranty. Both the microwave and the light strip on the awning quit working when the inverter went out but there's nothing better that camping world does than is to argue. After days of speaking to several of the service department representatives in pasco as well as our extended warranty rep and the claims department through Good Sam, camping world of Pasco finally agreed that the microwave would be covered but not the light strip and in order to even look at the inverter, they would first need to change out our batteries when they weren't the problem. Camping world wanted to charge over $300 just to rule out the batteries. They would not look at the inverter without ruling out the $300+ batteries first. The inverter is fried and you can see it with your eyes that the inverter is bad but no, they wanted their $300 for some batteries when you can get the same exact kind of battery at Costco for $69 a piece and it includes a Costco 1 year warranty so you are guaranteed coverage through Costco. We denied all of it, because I'm not paying $300 for some batteries when the inverter itself is a $200 part. We paid the mandatory $279 diagnostic fee for absolutely nothing, they did no work on our camper at all. We literally paid $279 for what felt like a place to park our camper for a month. However, none of that is the problem. The problem that I now have is that my camper is back home and the trim, woodwork and seals on the inside and outside of my camper are loose and coming apart and damaged when they were not like that 1 month ago. I called camping world when we got home from picking up our camper to put some things back and Jason the service manager did absolutely nothing except argue that we don't have wood in our camper and that seals come off in the heat when you drive away and too bad so sad because my husband signed the receipt when we picked it up. When we picked it up, nobody told us to do a walk around. No one told us to check the inside and we didn't think to either since presumably no one did any work on the camper. I know the condition of my camper when I dropped it off. I see it every single day in my driveway, Jason doesn't. I know what trim is inside of my camper, Jason doesn't. No the damage did not happen in the 30 minutes that it took to drive home like Jason claims it did. It also doesn't make any sense at all for the interior to get scratched and damaged in the 30 minute drive home like Jason claims. My camper is now damaged, the interior is scratched and the exterior seals need redone and camping world is doing nothing about it because like Jason said, my husband signed the receipt before we left. We were not told to do a walk around the exterior or interior. He was told to sign because he was agreeing to pay the $279 diagnostic fee, NOT that the camper was being returned in the same condition that it was dropped off in. Thanks for stealing $279, damaging our camper, and wasting a month of our time Camping World of Pasco! According to Jason, this is also not a "wood" material so you would be better off choosing to argue with a biscuit than someone as unintelligent as him. Our camper is parked under a structure at home so you're telling me that the seals that look like they were pulled on, came loose from the time that it was parked uncovered at Camping World for a month? Also, if you did make the unfortunate decision to take your camper into Camping World and use the extended warranty, be prepared for your camper to not only sit untouched for a month, but to then also make several back and forth phone calls with Camping World of Pasco and the claims department of the extended warranty because CW can't seem to figure anything out. Also, we were quoted 10-12 days for a microwave to be installed

We recently purchased our second RV from Thompson RV. The service this time around was as good or…read morebetter than the last, which was fantastic. Corrin, Burt, Carolyn and their staff are amongst the nicest and most helpful people I have ever dealt with. And they are also very personable and knowledgeable. Easily the most enjoyable large dollar purchases we have ever made. This was after shopping at every RV dealer in Central Oregon and not being happy or trusting of the various salesmen. It was well worth the extra distance to get the comforting service, dialog and trust. I will add that if you are looking for an RV be sure to check with them, even if the distance seems too far. As I said, it was worth it to us to go the extra mile for this purchase and follow-up.

Amazing customer service! We are new RV'ers, learning as we go..we stopped overnight, boondocking…read moreabove Pendleton for the night. Went to open the slide, and no power! We checked everything we could think of..batteries, connections, fuses, still nothing. Luckily we had a generator to get through the night. We got up in the morning and headed to Thompson's based on a locals recommendation. After explaining the situation, one of the team members.(i am kicking myself for not remembering his name Hal.maybe? ), came out and took a look..he was a bit stumped as well. And admitted he was not too familiar with our brand of trailer.More discussion he had us move our trailer to a spot easier to inspect it. After chatting some more and explaining all we had tried, he popped the fuse panel and pulled the 30a fuse and it was blown. ( It of course was the one fuse we didn't have a spare) He replaced the fuse and we were back in business!! He refused any kind of payment, he was happy to help the newbies, and was glad he saved our trip!! 1000% recommended Thompson RV!!