Excellent Service and Expertise! Jake diagnosed the problem…read morewith my water well pump switch quickly and had it fixed in no time. Great service, great knowledge, and a great price. IHighly recommend!

Called to schedule a service call this morning as a new customer. I didn't get the name of the lady…read morewho answered but she was extremely courteous and took an interest in ensuring that all my needs were met. She scheduled for an electrician to come out and resolve an issue I was having with our electrical at my house and also forwarded me to sales to discuss a plan to move some of the production for my home-based business to my garage. Cody came out and did a walk through with my wife, was very knowledgeable. We got our immediate issue resolved and are planning to call them back to finish the job soon! Very impressed and will be keeping them in mind when we decide to move towards a whole home generator!

Great company and workers. Colton was very perfessional, put my fan together and hung up it up for…read moreme. Price was good. I highly recommend this company.!

Never Late Plumbing (Laporte). These were the most professional, honest, hard-working…read moreprofessionals. I had a septic tank not draining & this company was tenacious enough to SOLVE the problem. Highly recommend! Reasonable prices & reliable!

Needed to replace a nearly 20 y/o hotwater heater. upfront pricing was provided with absolutely no…read moresurprises. They even saved me a considerable amount of money by informing me that my current tank was very much more than my home required to service hotwater. They were actually early to arrive but communicated a sooner availabilty before arrival. Post install, everything is working incredibly well with hotwater always readily available on demand with great efficiency. This is the company I will call upon when these services are needed and I would not hessitate to refer friends and family.

I called them twice on a Wednesday to answer a few questions. I recently purchased a home the…read morewhere the seller had purchased a 1 Year Service Contract on the septic system. As my Washing machine was backing up into the house, I needed help desperately. No response so I called Roto Rooter. They were at my house w/i the hour. I called them again on Friday and the lady that answered was on the way out the door to Florida or Gulf Shores. I stated that I needed to chat with someone. She said she would try and have someone call me, No such luck. Now it's Saturday and they are not open until Monday. UGH! I will try again on Monday!

Nice polite folks, I called them to ask a question and they were very polite and helpful, while…read moreTickfaw Septic was very rude to me.

Though Mr. Larry was unable to help us with the issue we were having, he was still very kind and…read morehelpful, even on a Sunday when most people aren't even open.

I called Larry today when my pump stopped working. Him and his workers stopped by a few hours later…read moreand got it working again! So very thankful for their quick response, reasonable pricing and getting the pump working again!

Terrible service, will not even supply their customers with a detailed itemized quote or invoice…read more They are being reported to the BBB. They shouldn't be able to operate a business in this manner. And will not return phone calls regarding their inferior service.

We could never recommend. We purchased a 26kw whole home generac generator a couple month back…read more They set it up and told us to run it 24-25 hours to break it in and they would come change the oil and make sure everything was working fine. At the time of install I was told not to install the app because it was junk. Hours after the tech left we did install the app and after running the remainder of that day of install and throughout the night we manually shut the generator down at 22 hours as we noticed the app was showing the battery was discharging all night and the motor sounded like it was misfiring and had an exhaust leak. The technician came out and found a wire was hooked up wrong and then pulled the spark plug to show me it was fouling out, that wasn't an exhaust leak, the rocker arms that push the valves down were pretty loose on one side of the engine. He removed the valve cover and tightened the rocker arms down using feeler gauges, yes I watched, and he reused the old valve cover gasket. As a former auto tech, manager and instructor for 40 years, I asked if he thought that was a good idea and he said it was fine. So the generator has been doing its 5 minute cycle for the last few weeks and one day I hear the generator misfiring and tapping badly again, it now has 25 hours, only 3 hours since the last valve adjustment. I call Burkhardt out again and it is the same valves loose again. The technician took the same valve cover off and sure enough the same rockers are loose. The tech didn't leave anything loose, the engine must have a part wearing out, maybe a camshaft or rocker. He adjusted the valves again, reusing the same valve cover gasket for a second time, unheard of in the automotive community....I ask the tech what he was going to do about it and he said let's wait and see if it does it a third time. Omg, really, the generator has never run with a load, we lost power for maybe 30 seconds one day. So he wants me to wait again, I said I will call Generac, he said it won't do me any good because they will want photos and there is nothing to show them. I then called Burkhardt starting on a Friday explaining what is going on and this is a brand new generator and we feel this is unacceptable. There was no return phone call Monday as promised so I called. Tuesday no one called us so we called Generac and got a case number but they tell us they will not do anything unless Burkhardt calls in. After no call from Burkhardt Tuesday I called them again, I was then told Jason Burkhardt would call me. Wednesday comes and Ronnie calls me, not Jason, and he tells me they want us to wait and see if it happens for a 3rd time. I explained that is unacceptable and no one would accept this as a solution if it were their new car or riding mower. Later that day I called Generac again and 42 minutes later they say the same thing, they cannot do anything unless the dealer that installed the unit calls in and makes a technical complaint before they can move forward with any remedy. I called Ronnie back and ask as nicely as I could to please call Generac...we shall see if he does...so far they have been unwilling to help. Did I mention we gave Burkhardt $14,910 for this generator that is less than impressive and Jason Burkhardt doesn't feel it is important enough to call us. In our mind this unit needs to be replaced.

I was recommended by my brother because this company previously serviced his water well. I called…read moreon May 1, 2025, left a message on his voice mail with my name, phone number and reason why I was calling but didn't receive a call back. I called again on May5, 2025 left a message with the same information but haven't received a call back as of May 8, 2025. His voice seemed like an honest person but why no call back.

I had a generator installed several years ago, communicated with Nick…read moreby cell, always replied to my call. Now i want service, i can't find him, even called their office and go a answer machine. i will have to find someone else. Very unhappy with their service.

Today I had the pleasure of working with Mr. Nick Donovan from Catahoula Electric. He impressed me…read morefrom the very beginning by calling early in the morning to confirm our appointment--his second confirmation call, which showed his professionalism and reliability. When he arrived exactly on time, we looked over the project together. During our conversation, he inquired how I knew his mother-in-law, and we shared a personal connection through her family. I also mentioned that I was preparing for an upcoming procedure, and he listened with genuine care. While I returned to my office to work, Nick completed his tasks efficiently. Before leaving, he not only cleaned up thoroughly but also brought in some delivered packages for me. The most remarkable moment came when he kindly asked if he could place his hand on my shoulder and say a prayer for my upcoming procedure. Nick had already impressed me with his attention to detail, cleanliness, and punctuality--but his thoughtfulness and compassion truly set him apart. I don't think I've ever been so impressed with a young businessman. Thank you, Nick. Meeting you made my day. We will always call Catahoula Electric in the future and will gladly share your number with everyone we know