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    1 year ago

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    1 year ago

    I recommend them without hesitation; they work well and super fast, and it was the best price I found on the market

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    Safelite AutoGlass

    Safelite AutoGlass

    (206 reviews)

    I called to schedule a mobile appointment to come to my home to fix my windshield, was told there…read morewere no available appointments for mobile service. I had no other options but go in person 30 mile drive each way. When I arrived at this location I saw 10 mobile service vans parked. I entered the lady at the front desk said,"we are overbooked then said we don't have enough mobile technicians", with an arrived. Please explain to me how I see safelite commercials that advertise "we come to you". This is not the first time, I have never been able to successfully schedule for mobile service without the same result. This is not how a successful business is run. My suggestion is to cut back on tge commercials and use that money to hire mobile service techs. I will also express my concerns with my car insurance company. The Crack repairs done on my windshield were very small but still noticeable. The tech told me that if the Crack got worse during the repair because pressure is put on the glass during the process, I would be responsible for any costs to replace the glass. Not sure how that works, if your process makes the Crack worse shouldn't safelite be responsible. If I take my car in for a repair and the mechanics make it worse I am not responsible for the additional repairs they are. Your policy makes no sense at all.

    The technician who came to my house from Safelite was friendly, professional, and did a great job…read morereplacing my windshield. No complaints whatsoever about the tech himself. Likewise, the customer service agent at the Safelite location was friendly and helpful during the calibration visit. What was disappointing -- and honestly somewhat absurd -- was the overall process. Safelite came to my house to replace the windshield, but then informed me they could not calibrate my vehicle's safety system onsite. So after waiting around my house during a 5-hour appointment window for the convenience of "mobile service," I still had to drive to the Safelite location and wait again for the calibration to be completed. In total, my windshield replacement ended up costing me more than 8 hours of my time. That completely defeats the purpose of having someone come to your house in the first place. At this point, I'd love for one of Safelite's executives to sit in a room and stare at a wall for 8 hours just to fully appreciate the customer experience they created here. This feels like a textbook example of how large companies and their executives lose sight of customer needs -- designing processes that may work operationally on paper while completely ignoring the real-world inconvenience placed on the customer. If calibration is commonly required for modern vehicles, set expectations upfront or coordinate the service so customers aren't effectively forced into two separate appointments. Great technician. Friendly staff. Broken process.

    WindshieldHUB - WindshieldHUB technician performing a chip repair on a windshield, wearing gloves and a blue company uniform with a logo.

    WindshieldHUB

    (1 review)

    Downtown / Central Business District / CBD

    08-05-25 Updated: Thank you WindshieldHUB for stepping up and contacting me. After a few days of…read morethe run around, I had Rona from WindshieldHUB contact me, and WindshieldHUB has replaced my windshield through the warranty process for free. The technician is here right now installing my new windshield. I'm appreciate and grateful for WindshieldHUB stepping up to the plate and taking care of this issue. While it added some stress to my life, in the end WindshieldHUB took care of the issue. THANK YOU VERY MUCH WINDSHIELDHUB, I APPRECIATE THIS! I'm writing to express my frustration regarding the recent issues I've experienced with my windshield installation. The technician who re-evaluated my concerns about air coming in on the passenger side was mistaken; the noise was not caused by the windshield guard as he suggested. Instead, it was due to improper sealing, which has now resulted in a crack in my windshield, exactly where I mentioned the installation issue. I regret not seeking a second opinion at the time, as I was led to believe the initial work was done correctly. Now, there is a crack inside the glass that lacks any visible marks. You can feel the smooth surface on both sides of the windshield, but the internal crack is present due to the improper installation. I contacted Windshield Hub and sent the requested photos, asking for a free replacement under warranty since the installation was faulty. However, I have yet to receive a response despite being promised a follow-up regarding this matter. My original order number is 154806, placed in November 2024. Please let me know when you will be scheduling the replacement of the improperly installed windshield. Update: on Monday November 18, 2024, windshield hub sent out a technician to look at the issue with my windshield. The technician was very kind & understanding, after a short test drive he was able to locate the issue & fix it. It was a very simple fix. And now everything is up to par. I appreciate them taking care of this issue and I would recommend windshield hub Windshield Hub install my windshield in Altamonte Springs, Florida on November 14, 2024. Afterward, I did not move the car for 8 hours for things to "set". Upon driving my car to dinner, I realized there was air coming in on the passenger side. I called them promptly at 11 pm that night when I discovered the issue. Four phone calls later, speaking with the warranty department only once, I'm still waiting for them to send someone out to address the issue. I will be calling first thing, again, on Monday, November 18, 2024. to have them fix this. The installer was nice and appeared to do a good job, however, an issue happened somewhere during the installment of the windshield, as air is coming in on the passenger side. I'm truly hoping when I call them again tomorrow, they send someone out to resolve this issue asap and do not keep putting me off to the "next day". This issue needs to be resolved now, as I'm unable to safely drive my vehicle due to Windshield Hub putting off addressing the issue of the windshield not being properly installed.

    From the owner: Searching "auto glass repair near me"? WindshieldHUB offers #1 windshield replacement and auto…read moreglass repair services in Orlando, Florida. Trusted by satisfied car owners, we provide expert auto glass services, including windshield replacement, windshield repair, ADAS recalibration, side window replacement, back glass replacement, vent glass replacement, and quarter glass replacement. With free mobile service, quick replacements in under an hour, eco-friendly glass disposal, 24/7 customer support, and connected with insurance providers. Call us now, we're the leading auto glass shop and windshield repair services provider in Orlando, FL, and nearby locations.

    John's Auto Glass - windshieldinstallrepair - Updated June 2026

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