He arrived in good time he came from rural hall I was locked out of car millet street Winston Salem…read moregot job done in no time great work and very nice Man

Very professional and great service. Great to work with all your locks needs and will drive to your…read morelocation very quickly.

William came for my appt & he worked quickly and efficiently. He was very nice but about his…read morebusiness. I appreciate his customer service. Thank you!

I locked myself out of my car at about 8:30 pm. AA Master locksmith was the only company that…read moreactually responded to my call. They showed up 15 mins later and got me into my car in a jiffy. The guy who came was very nice and even made me a spare key for my house right on the spot. The piece was also affordable. I will definitely use them in the future and highly recommend!!!!

I would definitely hire Rashed again. He was very quick to respond and to schedule a day/time to…read morecome to me to program an additional fob and cut the key for my new suv. Dealer quoted $500 and told me I could "ONLY get a fob from them" ...yeah no! I purchased an OEM fob online then hired Rashed to program the new fob. Total was $220 and it works perfectly as fob/user 2 for memory settings. Rashed was very friendly, had good communication, great price and was on time. I will definitely use Rashed again for any locksmith needs. Thanks Rashed!

Sayed was prompt, professional & patient in our recent experience! Locked ourselves out of the…read morehouse & he came to our rescue. If you need a locksmith Rush Locksmith should be your first choice!

Failed to introduce himself, explain the scope of the work, or disclose the price. Got lippy when I…read morepointed out one of the door he was working on doesn't actually gain entry to the house. I wasn't sure he noticed, as its not a common feature of homes to have doors that dont go inside, and after he failed to get into either of the main entrances, I wasn't eager to continue waiting for efforts that wouldn't be fruitful. Overall, quite unprofessional. I very nearly kicked him off the property. Almost, wish I did. Charged me $165. I'm not opposed to paying for good work, but I would have rather broke out the $20 window pane for the service I received. Edit: Where exactly would you have liked me to be? Being locked out, I wasn't exactly able to sit at the kitchen table and wait. I escorted you around MY property, and answered the questions you had about my property. I've reported your reply for disclosing my personal information. So you can add privacy violations to the list, and I've reduced the rating from 2 to 1 for that reason.

My mom's Honda key broke and she couldn't use her car. Mike and his son came promptly in their…read moremobile unit and made her a new key and programmed it. Cheaper and easier than bringing to dealer

10 out of 10, Michael responded to my initial service request the same day I submitted. He was able…read moreto answer all my questions and cleared any confusion I had. He carried exactly what was needed in stock, and was able to come out the next business day! Got my 3 keys cut and 2 remotes programmed to the car in less than 2 hours. All this while still not charging an arm and a leg, will be calling for all our future locksmith needs.

Quick response and scheduling! Amazing service and amazing…read moreperson! Very pleased all the way around!

I was locked out of my house without access to my spare keys. I called and asked for a ballpark…read moreprice to be let into a locked door and the woman on the phone told me that someone would give me an estimate when they got there. She then told me that a technician would be there within 25-30 minutes, but it took well over an hour for someone to show up. Before he got started I asked what their "flat rate" was and once again, he said he would have to evaluate before he told me. It's not a flat rate if the rate is variable based on an evaluation. Once he started working, I was treated to the most egregious plumbers crack the entire time. Definitely not something I want to see while trapped outside my house at 8 am, but thats a minor complaint, considering. He tried for MAYBE 5 minutes to blow up some airbags and poke around the threshold, and then informed me he would have to drill. I asked how much that would add to the price and he said it was an additional $150. Seemed excessive to drill a hole, but he's the "expert" and I was desperate and already late for work so I said go ahead. After drilling into my doorknob and getting in the house, he had the nerve to try and upsell me on new locks for more than double the price of the entire doorknob. I said no thank you and then asked him if this would hold up until I could make a trip to Home Depot for a new knob. He said yes, and then made a show of opening the door again to "prove it". I paid, he left, and I hoped that would be the end of it. Then I went to the store after work to get a new doorknob. The door was locked again by the time I returned. I was once again locked out of my house, and this time even my keys wouldn't work because the knob had been drilled out. All in all, he charged me an insane $250 to drill through my doorknob and then try to sell me a new one. On a side note, at NO POINT in this process did anyone ask to verify that I owned or even lived at this house. I paid with my debit card and did not receive any reception whatsoever. I am the homeowner, but the thought that someone could just request this service, sign no paperwork, pay cash and then have not even a merchants copy receipt for records seems like a MAJOR security flaw. In short: 1) They were not up front about their "flat rate fees" at any step in the process and only told me the full price AFTER the work was completed. 2) The technician made minimal effort to resolve the issue without drilling through my doorknob. 3) After drilling through my doorknob, he tried to upsell me on another overpriced service to replace the one he destroyed. 4) I fully believe he knew the destroyed lock would likely get stuck again before I could replace it on my own (on the same day) and "showing" me it would still open if I left to go get my own replacement lock was a ruse to get me to call them back later when I would need their services again. 5) Lack of security. There was no attempt to verify my identity or that I was the legal resident of the home before they let me in.

I had the hardware for the new door lock, explained its multi-function use prior to scheduling…read more Over the phone I received a FLAT RATE of $250 installation. After the fact, I was charged $300. Yes, it was difficult. But I sent the explicit link to my door lock in advance for a quote...which was $250.00. Upon completion I was charged $300. What gives??????? Since posting this review I was refunded the $50 above the flat rate quoted over the phone. Great job‼‼

Used them once, did great job! David was very helpful and knowledgeable. If you in concord area…read morethis is your key shop to go to!

On 12/18/24 I contacted Concord Locksmith shop to make a new key fob for my 2011 BMW 135i. I was…read moretold they could not quote me a price until arrival. Upon their arrival  I was told that they could make the key fob needed. After making the key and trying to start my car, I'm then told that my car will not start and the key will not work for my car. My car had been running completely fine before this they came out, all I needed was the key fob. I was then charged $399 for a inoperable key and key fob. After they left I took a better look at the key inside and realized the key itself had no grooves on it so it would've  never even unlocked my car let alone start it. Now my car that was running fine is in the shop needing over 1k in repairs. This company is unprofessional, un trustworthy and not a real business. Please avoid this scam at all costs.

I was in need of a spare key and fob for my vehicle (2017 Chevrolet Silverado). After speaking with…read morea dealership and feeling mostly violated over the price I reached out to Carl at Ritchie Locksmith Services. With just a few questions about the vehicle Carl gave me a far more reasonable price and was able to have the parts in a couple days. I met with Carl and in a short period of time he cut the key and had it programmed along with a new fob. He was professional, knowledgeable and made sure the job was done correctly. Thank you Carl for the excellent service.

My boyfriend's car locked him out while running at the Kannapolis What-A-Burger. He has a 3rd…read moreparty push to start ignition and it had a malfunction. I tried calling the number listed for Ritchie's services, it rang once and hung up but he quickly texted me back. I explained the situation. Within 10 minutes he was there, and the car was unlocked in less than 5 minutes. Quoted a great price compared to all of the surrounding businesses. He and was super nice & professional. Highly recommend.