Love the staff and doctors at premier family! Especially the Front Desk and Doctor MacArthur…read morewhenever I call with a question or a prescription refill it's always done within a couple of hours. Very impressive. Thanks for all you do. Keep up the good work.

I've never written a review about anything. But, this office was the worst urgent care experience I…read morehave ever had. I made an appointment, waited over an hour to see a doctor that couldn't address what they said they could address. Do NOT come here to get any medical help. The office manager is incredibly rude. Beware!

Brad Gale is the BEST medical provider we've ever had. He can hear chest congestion when other…read moredoctors say, "It sounds great!". I was coughing for 6 weeks. My chest wasn't great. Brad heard the congestion, listened well and prescribed accordingly. We always feel better after seeing him. I will drive 30 miles to see him, because he is that good. Yesterday, I took my sister to see Brad Gale. She felt listened to, and he really is the BEST. Getting the office staff to answer the phone is a bit difficult, as well as sending notes to insurance, but it's still worth it to see Brad Gale.

Absolute worst office staff. Really like my doctor but today I'm finally switching. Dealing with…read morethe front desk/reception isn't worth it. Phone hold time is typically 15 minutes or more. The last 3 times I called it was nearly 45 min. And the attitude of the staff is very discouraging. They act as if they hate their jobs and are put out by even asking for script refills. So frustrated.

I didn't really like pediatricians but after walking in to helix springs I felt soo much peace…read more they gave me soo much peace of mind and offered to help with my babies care beyond what they were required. also looked into my wellbeing

I'm giving them 2 stars, because I like Amanda Hood, and she listens to your concerns and offers…read moresome helpful suggestions. When it comes to medical offices that work with you to code procedures in order to make things go smoothly with your insurance and to keep your out of pocket low, they're among the worst I've worked with. They charge crazy high amounts in the first place, which are drastically adjusted by the insurance company (If you don't have insurance at all, beware!). I went in to address some sleep issues, and when asked how I wanted to handle the visit, I requested they do a full annual physical with blood work to determine what might be causing it. They ordered blood work and because they don't have a lab in-house, I had to schedule a return appointment. When I received the bill for the first visit, it wasn't coded as an annual physical. They billed it as something completely different, and between that and the blood work they ordered (some of which wasn't covered as part of an annual physical - which I'm OK with), my out of pocket ended up being far more than expected. When returning for the follow up appointment on my blood work, I discussed this with their office manager. I was told that they don't treat the initial and the follow up visits as one physical appointment, and that I had to pay for the first one as a normal outpatient visit since things were discussed in the visit that didn't pertain to an annual physical (make note - don't ask them to discuss any of your concerns, or you'll be billed for the mention of anything outside of the scope of an annual physical - and they won't tell you what those are until after you are billed). I was assured by that same office manager though, that the follow up visit would be billed as a physical and therefore would be fully covered by my insurance. We'll, turns out they billed the insurance company, for the second visit, not only for a physical, but also for an outpatient/office visit even though it was one visit. This after I was assured it would be billed as the physical only and fully covered. It felt not only opportunistic, but frankly, completely dishonest. They offered to cover half of the adjusted expense of this after making me fill out a "financial Consideration form" (as though this was about me not being able to afford it vs them admitting that they did anything wrong). In the end it seems that this office is more concerned about milking more money out of their patients than they are about building long-term relationships with them. I've worked with many offices over the years that are very good and fair about handling stuff like this. The two office visits to address essentially a requested physical and write a couple of prescriptions, were billed at around $1500. This is with no further treatment other than writing the prescriptions. That's practically what an ER would charge if I were to go there for similar reasons. Needless to say, I'm done with these guys.

The front desk staff was very kind. However we visited…read moretwice in 4 days, due to my teen daughter's condition worsening. She saw the same provider both times. A Streep test and a urine test was done on our second visit when we shared that her urine was an orange color. Blood was found in her urine and the provider prescribed Motrin. A antibiotic prescription was given "if she did not get better in a few days". I ended up taking her to the Intermountain ER a few days later where she was diagnosed with Mono. She was severely dehydrated after vomiting for 3 days, she was given an IV, medication for the nausea, and a complete treatment plan. Due to this being a virus, antibiotics are not part of her treatment. She was also instructed to rest for several day to reduce the risk of a ruptured spleen and told to contact her Primary Care doctor to follow up on care. I do not feel that the provided at Revere Health listened or worked to find out what was truly wrong with my daughter, and put her in more risk. I do not plan on visiting this clinic again.

Sure, he's a fair physician, and his bedside manner is great…read more He ignored a half-decade problem and REFUSED TO RUN TESTS even after we begged him for help because of a stereotype. My husband went in asking for a hormone panel because he's been exhausted. Poor sleep. Fighting fit, but 0 sex drive. Completely exhausted after exercise. It's been affecting him as a father, and he tries SO hard. SO we asked Dr. Hardman to help figure out what's wrong. After a lot of research, it was clear that it was likely hormonal and fixable, but when we asked him to just CHECK on it, he refused, because husband is a soldier, and apparently soldiers try to fake tests or ask for testosterone supplements for muscle gain. And, yes, that happens, but what happens when someone who really needs help goes into something dangerous, or even just long and difficult and has to do it tired, because a doctor refused to help? And, not even to test? At all? Not even to look? I'm disappointed. I'm angry. This isn't healthy.

Dr. Hardman DO, is a physician that I recommend for seniors like me! I'm 73 years old and I trust…read morehim to do all he can to be my "partner" in my health care so I may live a quality senior life! Thank you Dr. Hardman Doug Nilson

Dr. Hafen has been my families Dr for 15 years. He's smart, personable and patient (pun intended)…read morecouldn't be happier with him and his staff.

Dr. Hafen is a great physician, friendly staff. However I had a disappointing experience regarding…read morehow the Premier "system" mishandled test results. Despite downloading this "my chart" which was promised to be better, easier etc., the opposite is true. I have my results from the Imaging and other tests but my doctor doesn't. Both providers say they sent them to us at the same time. I even offered to provide them. The PFM receptionist told me I must make an appointment with a technician to retrieve my records, felt like I was being hustled for a co-pay, she seemed more concerned with the collection of a copay than resolving the problem. I paid them money on time. I showed up for the appointments on time. Patients have to navigate complicated insurance bureaucracy, pay thousands / year in premiums plus co-pay before services rendered, another copay to make an appointment to get records then another copay. I'm frustrated and confused why the patient has the test results but the doctor doesn't and the technician said they will not make an effort to get the results of the tests they ordered. I guess I will have try and interpret the results myself as Premier won't lift a finger-to get the results of the tests they ordered from the provider they sent me to. Good people in a broken system, who cares? Not the PFM reseptionist.

From the owner: Dr. Mark Hafen is an expert provider of Family Medical services at Premier Family Medical. Dr…read more Hafen offers services such as care for allergies, ear infections, hypertension, migraines, stomach conditions, pediatric care, and urgent medical needs. At Premier Family Medical, Utah County area patients can receive accurate diagnoses thanks to advanced testing including blood tests, ultrasounds, biopsies, and x-rays.

It was snowing outside and there was an accident right near the office. I did an illegal u-turn to…read moretry to get to the office for my appointment. I walked in at 11:26. My appointment was at 11:15. I was told I would need to reschedule because there's a 10-minute window. I've been coming to this for over four years. I'm extremely disappointed that right before Christmas I was turned away for being one minute outside of that window. I needed a RX refilled before I travel. I've left a message to see if they're going to be able to fill my prescription or if I'm going to have to go off of it cold turkey which I'm not supposed to do. In the past I've been happy with this office. The receptionists are nice and I've had good experiences with the doctor, PAs and NP's. That's why I found it so surprising that I was sent away for being 1 minute outside of their window

I had a VERY good experience at this office today! Dr…read more Sharp wasn't available, but I saw his NP Jennifer Jenkinson. She listened & addressed all of my concerns, and finally diagnosed me properly! Their office staff were also super friendly, including the guy who took my vitals. I will definitely be going back to Jennifer as my Primary care physician!