Had a great experience at Medallus Urgent Care Draper, my family and I were not feeling well at…read moreall, brought my son in the morning, my husband and I came back in the afternoon, staff was very helpful, very little wait time and our PA Bernard was great and really knew how to take care of my family, definitely will come back if needed. Highly recommend

Had originally left a great review however 3 people in my household just got a bill from Medallus…read morefor $90 for a visit that was YEARS ago. All 3 people visited on different dates, paid the co pay and all that and was seen for different things but now YEARS later we all randomly get a bill for $90 each. so sketchy!!!!

Please see the Google review from Patti L Just don't go…read morethere for any care. You won't see a physician. Just a nurse practitioner who will misdiagnosis you. Be aware!

Today I went to the Instacare on Highland Drive, in Holladay, with an earache. Dr Anderson gave me…read morea cursory look and said she couldn't see anything wrong, so there was nothing she could do. She told me to call an ENT. Less than a 5 minute consultation and she was out the door. No printed instructions, no help. I called the ENT, they can't see me for 2 weeks. By then, I might have hearing loss. Thanks for nothing!

It's rare that you find an urgent care with such excellent service! The staff was kind and the…read moredoctor was extremely friendly, knowledgeable, thorough and helpful! Very impressed with this place! It was 15 minutes to get in. Highly recommend!

I had a friend who had fallen in to be seen. She waited 20 minutes for a shift change. There was…read moreanother woman at intake and when she finished with her patient, she went on break. Turns out my friend had a broken limb and had to wait without apparently no care or concern for her or the pain. This is not the first issue with the clinic but also the medical office upstairs. The physician Ben Christiansen is excellent, but getting a return call from the staff is impossible. The office manager at the clinic and the physician office should be replaced as well as the administrative staff that left someone waiting 20 minutes for a "shift change." It all comes down from the management of the clinic.

We came in to do a sports physical and it was pretty easy and fast. There was one other family…read moreinside and no one else. They had free water bottles at the counter as well. Friendly service.

I was sued my Medallus for $150.00 I didn't even know I owed. Go anywhere else for you medical…read moreneeds. I know I would rather die or spend 10x at the ER then step foot in a Medallus urgent care again.

I am a veteran and had to go to the emergency room back in August 2025 and the service was great…read morebut when it came to the billing , the VA and I have been trying to pay this bill four times already! The billing process is a joke , I tried to get it paid AGAIN today.

This hospital caused catastrophic, life-altering harm to my partner…read more I brought him to Lone Peak Emergency Room after a work-related injury that resulted in severe cervical spine trauma. Despite clear symptoms of neck injury, they refused to perform cervical imaging due to "range of motion limitations." Instead, they insisted on a CT scan to rule out a pulmonary embolism, an unrelated concern. During this scan, 80 mL of ISOVUE-370 contrast dye was extravasated into his left bicep, a high-volume injection of a known cytotoxic vesicant when introduced into soft tissue. The radiology tech documented the infiltration ("IV infiltration noted"), yet no protocol was followed, no aspiration, no elevation, no surgical consult, no imaging of the injury site, no follow-up. He was simply discharged less than two hours later. Within days, multiple abscesses developed in his scalene and longus colli muscles, leading to a cervical spinal epidural abscess, septic spread, and ultimately a complete spinal cord injury (tetraplegia). He is still hospitalized and now permanently disabled. ISOVUE-370 carries FDA warnings and manufacturer guidance requiring prompt intervention when extravasated. Lone Peak Hospital violated standard post-extravasation care protocols, failed to monitor the injury site, and provided no documentation or guidance upon discharge. I have reported the radiologist and the facility to the Utah Department of Professional Licensing and the Utah Department of Health. This level of negligence is indefensible. No patient, regardless of past medical history, should be dismissed or harmed like this. If you or your loved one are injured, I urge you: do not go to Lone Peak Hospital.

Their doctors are awesome. I lost my insurance, so I was self pay. But I came in with a nasty dog…read morebite all over my hands. The medical assistant and doctor were both awesome and no frills, just there to make it better and take care of the issue. They did awesome and wrapped my hands and stitched my pinkie back together. It was $350 and that included prescription and getting the stitches removed a 10 days later. Love them and their docs, they were all awesome.

This location just changed to a CareNow a couple of days ago. They don't quite have the wait times…read moredown yet. We filled out paperwork online and checked in online to expedite the process. We still waited about 75 minutes once they told us to show up. That being said, the intake nurse was friendly and efficient. The doctor knew his stuff and honed in on what he could do to help. He wrote prescriptions to the requested pharmacy. Once we got in, everything was great. The wait was just a bit long.

This is by far the fastest instacare I've ever been to! We walked in and started talking to the…read morereceptionists. They gathered all the info quickly and almost before we could sit down, we were called back to an office. The dr we saw was very helpful and he didn't seem rushed at all. He really explained everything to us. We were in and out of there in less than half an hour. Everyone was quick to make us as comfortable as we could be.

Even though it took me an hour once I was checked in to be seen I wouldn't be writing this, It was…read morethe service after I left that demonstrates the issue. It did take an hour to be seen, however, once I was seen the service was great. I had flu/bronchitis/pneumonia and was prescribed a Zpack (Azithromycin). Over the last 5 days I've had heart palpitations, increased heart rate, weakness, cold sweats and sensitive skin. I fainted one morning after a workout(thought I was just tired) then last night got light headed once and fainted again. I thought I was having heart problems and completely stressed that I could be having a heart attack. I read today that it is a side affect of the antibiotic and to call my doctor Now to get to my complaint, After realizing that the last 5 days of heart symptoms could be caused by this medicine, I called the urgent care to get information and not only would they not let me talk with the doctor but simply would only say that I should go to the ER or come back in to be seen. I'm sure everyone knows how expensive an ER is but even Instacare is expensive. From this experience, it seems the doctor this night was more concerned with booking another appointment $$ or just doesn't want to deal with one more problem.

National knowledgeable and gave expert advice on what I should do for my condition. Greatread more

I've been a patient at Medallus Sandy for nearly 19 years and have always spoken highly of the…read moreclinic. But what happened on June 23rd, 2025 completely shattered that trust, and I will never return. A friend of mine was being treated inside and had just been diagnosed on-site with a collapsed lung. He was instructed to get to the emergency room immediately. Since I was next door, he asked me to come drive him to Alta View Hospital. I arrived within minutes and entered the clinic to let staff know I was there to transport him. I approached the front desk employee and quickly explained this was an emergency and I was there to take a patient who needed urgent hospital care. Instead of responding with even basic acknowledgment or urgency, she snapped at me to sit down and wait, as if I were interrupting her paperwork. I calmly repeated that I was there to take someone with a collapsed lung to the ER, and again she barked at me to sit and refused to take one step toward notifying anyone in the back. She didn't ask questions. She didn't try to understand the situation. She simply reacted with hostility, ignored the medical urgency, and decided she didn't want to "deal with me." She shouted that phrase more than once before walking off. I never raised my voice. I never caused a scene. I simply asked for help getting someone to the ER. Thankfully, another staff member , one who clearly understood the difference between routine and real urgency, came out and assisted immediately. But the situation didn't end there. As we were leaving, the same front desk staff member followed us outside, went behind my vehicle, and took a photo of my license plate without saying a word. When I asked for her name, she refused to give it and quickly retreated inside. Her behavior was aggressive, unprofessional, and completely devoid of empathy or judgment. This was a real medical emergency, and she treated it like an annoyance, then retaliated when someone expected her to take action. Because of this incident, I am canceling my own Medallus membership and will not be renewing the plans I manage for 48 independent contractors, all of whom have used Medallus under my guidance. This was not a one-off mistake -- it was a failure of character in a role that requires compassion, calm, and common sense. If this is who you trust to represent your clinic at the front desk, then it's no longer a place I can trust with my care, or the care of anyone I'm responsible for.

3rd times the charm!…read more Another baby down and another great experience ! All the nurses and doctors are so friendly and attentive, the food is good, there is a snack room available for dads and moms in the mother and baby section, and they still give a congratulatory dinner Looking forward to the last kid in 2 years!

I had to call about a hospital bill from Nov 6th, 2025, (6 months ago) that I received a few days…read moreago. I talked to, I think she spelled her name Brince. (?) She was rather hard to understand. I asked her if she could please repeat what she said last. She hung up on me! SO inconsiderate and unprofessional!

Absolutely outstanding - have you used them for 15 years - always good to Great results - but when…read moreour puppy passed away - unbelievable graciousness and understanding - we went to an emergency center the night before - actually a disgrace with the treatment - Lone Peak wet so far up and Beyond to be courteous - understanding - and gracious - love them to the Moon !!

My experience with this hospital has been great! I know circumstances can create alternative…read moreexperiences so this is just about mine... I came here a couple weeks ago and I got a to go turkey sandwich and a chef's salad... they were fresh and good. Self checkout easy peezy Today I got a breakfast sandwich and breakfast special... both delicious... shoot! I forgot to order coffee... tried in vain to pay for it with self checkout and failed. COFFEE is FREE!!! Big smile. Thank you Lone Peak.