The doctors-in-training were nice. Liked the acupuncture. However the front staff is ignorant,…read moreunprofessional and rude. I called with extremely high blood pressure twice. Never got a call back. Finally reached them, and they claimed they called, and that I had missed the appointment. I said that perhaps they dialed the wrong # and I would not have missed anything as I was very concerned. Admission, I did get pissed. I was with my Mom at a PT rehab facility who took my BP and they sent me immediately to the ER. Subsequently, ETSU "discharged" me as a patient. They said that I was rude, and that they discharged me based on what the front girl said happened, that care starts with the front office staff. A TEENAGER. DO NOT GO HERE. SERIOUSLY

Head injury? Go elsewhere…read more 3 months after admission to ETSU Family Medicine Associates and I'm still experiencing symptoms. Do they seem to care? Absolutely not! I've called, left messages, requested callbacks, referrals, etc and they've gone completely silent. Rather than admitting the case was too big for their britches, they'd rather continue to string me along prescribing various medications which have exacerbated the symptoms. Their attempt at ETSU making a referral was to a neurologist who, and here's the kicker, doesn't handle head trauma cases! If you're going to give this group a chance, make sure your medical malpractice/negligence lawyer is on speed dial.

The place is nearly impossible to get to; parking is a nightmare with the buildings being nearly a…read morehundred or more years old. And this is our modern governments best effort? The Urology Dept. has no full time doctor; the same with Cardiology and the eye center is a disaster; a lack of doctors in the entire facility make the place a running away from hospital. Many a Veteran opts for outside care once seen inside the VA , Mountain Home where transfers to outside providers is commonplace. The staff is nothing but a cluster of college and high school kids doing nothing more than filling a chair for a paycheck. AVOID THIS PLACE LIKE THE PLAGUE. Signed, Disgusted Veteran

I've been a patient here for many years, by choice. Been…read morethrough probably a dozen primary care providers. I worked here for awhile and am pretty confident in the following ratings: -Staff are five stars. -Current director is negative stars (2022). -Facilities vary. -Campus is amazing but parking has been an issue for years. Mountain Home excels at several things, including audiology, mental health, pharmacy, geriatrics, and training health care students.

Where everyone knows your name. Where you feel like a person and not a number. Where the doctor…read moreactually cares and would call you at home if it was an urgen issue. I cannotsay enough good things about this place. Waiting time is always minimal, and that is a luxery! Alway a good place.

Very caring. The office is very clean. Professional staff. You can see the type of staff you are…read moretalking to, RN, MD or LPN. No "guess and by golly techs", that may or may not have had any training so they can be paid in peanuts.

How do they justify canceling a patients complete care without any notice, because they complain…read moreabout how they were treated by a Dr?

been goin here since july. My first appointment with dr Owens went pretty well. Then got a mental…read morehealth provider and therapist, everything was fine between me and them. Atleast they made me think it was. Last month i was in the hospital on my last appointment and called that following monday no call back for a month after multiple voicemails besides my health worker and also one of the directors of ballad health trying to reach them and nothing i finally let them know how unprofessional it is not to call your patients back on the voicemails. Little did i know " the whole staff" went behind my back and said i was disrespectful when I never was and sent a letter discharging me as a patient for practically a personal reason of their own but the only excuse was i was "disrespectful" when I never was. Just needed communication to know what to do for my physical and mental health future. So this place is not only very manipulative, obviously have motives you'll fully be UNAWARE of their own when it's convenient for them. not to mention how many times they never answer their phone during the duration and change appointments and doctors without you knowing. If you take yourself serious are are genuinely concerned and seek professional help for your health whether physical, mental or anything else Save the trouble and seek healthcare somewhere else. Theirs a reason it's cheap/ or free. I was already searching for a new doctor because mine here made me worse anyway. Everything happens for a reason and I'm glad to not be part of a place that's so manipulative and didn't see it until i walked in there today questioning what was going on. and God forbid you call them out and how unprofessional they for them not doing their jobs and stand up for yourself is considered wrong then I don't want me right.

Dr. Emery at JCIM is with a doubt the best PCP I have had in my seven decades of life and I've had…read moresome good ones. He really cares about his patients and is tireless in doing the right thing for them. i can't say enough about the positive impact he has had on my well being. Staff is great as well. Things flow well and staff is both friendly and helpful.

Abigail Abram has been my primary care provider for a few years now. I actually drive just over…read morefour hours to see her because she is such an exceptional provider. She's always thorough and responsive. She is very personable and spends time trying to get to know her patients.

Ballad needs competition. This place is extremely inept in some areas. The day and night nurses are…read moreVERY loud - some YELLING down the hall to each other. Case management is a joke. They make a LOT of mistakes. In addition, different divisions/floors don't keep in contact with each other, leading to constant confusion. You can be dealing with two doctors, different specialties, who do not talk about the patient's needs. Some of the nurses are excellent, but they disappear for long periods. Sometimes you'll have eight visible nurses, then suddenly NOBODY. They allow alarms to run endlessly - it's excruciating. Why don't they have a central nurses' station on EVERY floor - with somebody always there? The cafeteria is adequate, at best. I stuck to the lobby sandwich shop. The patient food is odd, and most seems very unhealthy, for a hospital. Stop providing difficult-to-eat food for old people, folks.

Worst experience ever. Short staffed. 75% of staff are hostile and the last 25% are just over it…read moreand ready to leave. I have never seen it so bad at any hospital. Worse place to recover from anything short of a bee sting and then your gambling.

Hear those phones ringing off the wall? They can't! Let the answer machine get it, we are busy on…read moreour little devices. Things seemed a lot better after moving from the 310 building for awhile, but old habits die hard! I usually end up going over there to just change an appointment time or something. As far as getting a call back, you would have better luck receiving a return call from Taylor Swift!

Tried putting me on 3 rxs without bloodwork and this after a perfect treadmill and nuclear scan and…read moreimaging. (F/U appt was 3 months post stress test and scans, as well!) Beware the medical system. Luckily i have an advanced degree in a related medical field or i'd feel horrible now from the statins and TG meds. Employees there are horrific examples of healthy people. If this helps only 1 person.

Absolutely stellar. The best orthopedic surgeon ever. I've had two surgeries from him and they're…read morethe best two surgeries of my life. I 100% recommend.