MY NEW HVAC COMPANY! (called them after previous company did nothing except hand me a dead mouse!)…read more Tech arrived ON TIME! Friendly, clean appearance (no b_tt cracks!) Listened carefully to my concerns and got right to work, immediately identifying and correcting problems. Followed up by performing yearly maintenance and cleaning. Service charges very reasonable for service provided. Furnance now purrs like it hasn't in years. So impressed, signed up for seasonal service program.

Shane and his guys were great they installed a whole new system for me and did the vents they did a…read moregreat job and worked hard very professional and affordable if your looking for great service and great prices you need to call Ohana

Needed simple faucet/valves replacement-took the chrome faucet off and replaced with a $13 plastic…read moreone. Recommended flushing lines which were not necessary-charged over $300 and never returned to finish the job. Called to ask for an itemized bill and had to leave a message. Finally got a call back to our answering machine and was astonished at the owner's language and horrible treatment. Saved the VM for the authorities. Tried calling business again and was told "we just closed our business and moving out of state-we don't care about your complaint".

Worst experience I've ever had with a heating and cooling business in the Mt Vernon area. Wanted…read morepaid for fixing AC under warranty when the job was only half done. Flat out lied to me so I had someone else finish the job right! Will never use them again.

These guys were a hired as a sub-contractor on my home. The owners son, Ross, quoted me the job…read morewould only take a day or two to complete. 5-weeks later, I had to fire them and get someone else to finish the job!!!! This company has a piss poor work ethic. Absolutely zero communication skills!!

From the owner: J & R Appliance/Mechanical provides Heating and Air Conditioning Sales & Service to Nashville, IL…read moreand Mount Vernon, IL areas.

The installers were great Bob and Steve, they did their best, very tidy, and professional. They…read morewere excellent workers! However the owners son (guy who came and bid my job) over promises and doesn't deliver! He sent the guys out they removed my furnace then he wouldn't let them come back for 4 days leaving me without heat! Can't trust what he says at all. He said they would be here on Monday to do job would take 1 day, they didn't show up until Thursday took furnace out then he didn't send them back for 3 days to reinstall my new furnace leaving me without heat for 4 days! Ended taking almost 2 weeks due to lack of scheduling! He also said they would trim back out the opening and didn't. I am left with raw edges o. my drywall with no trim that was there before he had my new furnace installed. it looks horrible so now I will have to hire someone to come finish the job he said they would do.

Absolutely wonderful company. Very nice people. They get things fixed fast. We would recommend them.read more

I cannot say enough good things about Burns builders and Burns heat and air. They installed a 2 ton…read moresplit unit (outdoor/indoor unit) with duct work in the newly remodeled section of my home. In addition to this installation, they upgraded my electric panel. Other HVAC installers estimated that I would need a 1.5 ton unit. But Burns insisted that a 2 ton would be perfect for the space and not overwork the unit. They were 100% right. The unit is utilized for a renovated attic space. So it does get extremely hot in the summer. If I had gone with the 1.5 ton unit then it would have been overworking itself. I have to say they did all of this work with incredible integrity and for a fraction of the cost that I was quoted from other HVAC businesses.

From the owner: We are a full service Heating and Air company. We sell and service all models.read more

Had an issue come up late in the day, a half hour before they closed. Booher's was able to have a…read morerepairman out right away. He was very friendly and knowledgeable about our unit, and actually caught an issue and prevented a problem we would have had soon anyway.

My heating system was making a squeezing noise. I recorded the noise and then they identified the…read morenoise for my heating system they installed 15 years ago and brought the exhaust fan ventilizer to my door. I hear tap tap tap and bothers was at my door ready to install the exhaust fan.