I became a patient at The Center for Dental Excellence in December 2023 as my long-time dentist…read morebecame affiliated with it. As I have visited twice I will contribute my take on The Center but it is not one of a long-time client. The offices are very well-designed and truly provide "one stop" dental services. The staff are very friendly. As an incoming patient I was able to take a conducted tour. This is a very impressive and logical office set up in an easy to find location with ample parking and comprehensive services and state of the art equipment. I was made aware of The Dental Assistance Savings Plan via Kleer.com at the outset, and am considering it as I retired from work with COBRA coverage from an insurance which is out of network for The Center. I read the Savings Plan form carefully and believe that I understand it. A decision should be made shortly. There seems to be confusion concerning billing practices at the Center. As I see it it is up to the patient to ask questions, take notes if needed and to make sure that they fully understand The Center's billing and receivables requirements. The person that I talked to is Shari, whom I talked to at The Center after wrapping up my last appointment. She is a very good billing manager and was very helpful. Thank you.

This place confuses me. When I'm there in the office, everything seems very professional and…read morewell-done. I liked the doctor who treated my children, and the dental hygienists were great. The office staff seems to handle things well and no one seems busy in the least. However, I have spent months calling and emailing trying to get the next stages of care for my kids set up without any reply. Finally I got a randomly sent (not in response to my emails) reply about setting up care, and was able to connect with someone. Set up the appointment needed for my youngest. They knew what type of appointment it was because they quoted me the price for it, and it was not a cleaning. Forty minutes before the appointment, when I have spent days prepping my autistic kid for the break in routine, I get a call asking why I'm coming in and saying the treatment is no longer needed. It was implied that I had made a regular cleaning appointment, which I 1) did not do, and 2) those are covered by our insurance and would not have cost anything. I was frustrated that my child missed out on this treatment due to the office's lack of communication with me, and I shared as much. Not a single apology. I was told they could see that they had returned "a call" and had not been able to leave me a voicemail. I called multiple times, have never had problems with voicemail not working, and had also emailed asking to set up services, which were not replied to. I cannot recommend this office for dental care. I feel awful that I let it go this long; I should have moved on after a few weeks of nonresponse instead of waiting a few months. I just thought we could get back on track with them. I don't believe they want our business and we will move on.

I hadn't been in since 2018 or 2019 No critizism, just…read morepicked up from where we left off. They were all good people and I've made two more appointments to have the work completed.

My Appreciation and thanks to: Dr. Sulemanjee, Assistant Marilyn, and Checkout to Ana…read more "Your smile can heal hearts, let it work its magic." "Your teeth are gems, keep them shining" "Great smiles start with great habits." "Wear your smiles like a crown. Excellent staff at Southland Smiles Flossmoor, Il. Expertise is amazing and detail oriented. Vonda Lindsey

Testa could not give a diagnosis of why my daughters teeth were rotting but suggested I pay for…read moremetal caps and crowns for a 7 year olds for baby teeth . I have a huge bill and her teeth are still falling out at 10 with 3 metal left to fall out, it definitely was a stick up!

The front office team including the manager is the worse customer service I've experienced in a…read morelong time. I was 11 minutes late due to traffic construction and they canceled my appointment. The manager and staff were very rude...actually laughing. The manager had the nerves to state that they all deal wirh traffic and good luck finding another dentist. Well. I pulled my entire family of four from this practice. Their hours arerye terrible and they have absolutely no flexibilty and no regard to a person's dignity. Awful awful awfulness.

My first time at a Dental Office and I am in awe of the staff's kindness, knowledge, and…read morecompassion. Scheduling my appointment was extremely easy. Angelisa and Noelle at the Front Desk were so kind and efficient. Made me feel comfortable and fully informed me. TruFamily is affordable and extremely clean and well put together; was able to watch television during procedure. For my 1st time ever at a Dentist, I will definitely continue to come to TruFamily Dental. Ms. Katrina, the hygienist, was exceptional. Doctor Aggarwal was also exceptional.

Two dental extractions. The quality of care was truly amazing! The Entire Staff Was Friendly and…read moreSupportive! Everyone made sure my wife was doing ok. I would definitely recommend A to Z Dental for all of your Dental Needs!

They had Very great service . Also a very great staff. I felt very comfortable 5 starsread more

I have gone to the office for 12 years and have had countless procedures. Loved my former dentist…read morewho is no longer there and like Dr Gentile. The lady at the desk is very unprofessional and doesn't represent the business well. I came in at 430pm and she ignored me and didn't want to communicate which is her job, she is bringing the business down and every time she behaves in this manner, I'm going to report it here.

After a more than $2000 crown (and there was no root canal) and an extremely rude dentist, I'm…read moredone. Once Dr Flor sold the business to the current "corporation" it has gone down hill fast. What a shame.

My granddaughter was very nervous, but by the time the hygenist took her to get her x-rays, and…read morecleaning her teeth she was very calm. We were walking out the door, my granddaughter says I love the Dentist!

I have been taking my kids to ETC for 10 years. Loved them when Dr. Perry was there. They were…read moregreat with my anxious children and ran the business beautifully. We had a long break after Covid and when I went back in August 2022, we found that Dr. Perry had left. Both kids needed some fillings, and they required that I pay $1500 in advance. In December 2022, I called to find out if they received the insurance payments and when I would receive the refund. They said that they had a balance of $500 that they would send in 6-8 weeks. I called again in January, again in February and in March. And it is now May and they are still holding my money. In addition, to the issue with the money, they did a very poor job with my daughter's fillings. She went 3 different times and still has pain in one of her teeth, presumably because her bite is off. It was very hard to get the dentist to talk to me. She never introduced herself to me, so I had to find out on my own that the person I spoke to was the dentist. Also they wanted me to sign a blank form approving any and all services, as opposed to just the fillings, and it was a whole ordeal to get them to allow me to cross out the things that I was not approving. 6/1/23 Edited to add: The response from Ashley is a lie. No one has reached out to me. I still have not received a statement from ETC detailing how the money was applied, nor I have received the reimbursement that I am owed. The issue is most assuredly NOT resolved. 6/1/23 Edited to add: I had to reach out to Ashley myself to get this cleared up. I discovered that they did reimburse the money. But contrary to Ashley's claim, no one ever spoke to me to tell me that it would be put on my credit card, and ETC never sent a statement either by e-mail or by mail. So it is good that the money was reimbursed, but it took them over six months to do it, and only did so after several communications from me. Unfortunately, it is not enough to change the rating.

Dr. Douleh and Ms. Patricia were terrific…read more Dr. Douleh is only the 3rd Dentist in my life to perform the specific services on my teeth that were completed today. Dr. Douleh explained the steps he was going to perform which helped me to be at ease with him as my new Dentist. As a registered professional nurse and Doctor of Medicine in Dentistry (DMD), Dr. Douleh understands the importance of establishing and building trusting relationships with his clients. Dr. Douleh is professional, a good listener, an expert at his craft and is confident in his abilities. Ms. Patricia was the dental assistant who helped Dr. Douleh today with my services. Their professional interactions and his tone of voice when providing directions to the dental assistant validated the respect Dr. Douleh has for his team and the clients he is privileged to care for. Thank you for a great experience today. I was a bit apprehensive but after praying I trusted the team and my services went well. I would be remiss if I did not acknowledge the front desk team: Tara, Cindy, and Ms. Chantal (office manager); and of course, Bree, my dental hygienist. Thank you to all for keeping the office and bathroom clean, welcoming and professional. Sincerely, Michelle M.

Had a great experience with Dr. Ramahi. She did a filling for both my husband and I, and she was…read morevery thorough! The filling was right in the front of my tooth, and it's the by far the best one I've ever had for this tooth. She's very detailed oriented and takes her time to make sure you are happy with your experience and results. The dental assistant that worked with her (I don't remember her name ) was soo great too! She ensured we were comfortable as well. Kudos to them both for taking pride in my smile and my husband's smile

I was a patient of Dr. Testa's from the mid to late 1980s. I'm 26 years old now and the name…read more"Testa" still brings up connotations of sadism and dental hell. He always strapped me down to a papoose board and drugged me with nitrous, which he dubbed "the snoopy nose." Snoopy my ass. Once when I was very young I was screaming for them to let me go to the bathroom. Neither the dentist nor his assistants would take the restraints off. So I peed all over him because I couldn't hold it anymore and he got totally angry about it. This early experience (plus my mother who always used to freak us out about getting dental work done) helped lead me to a life of fearing the dentist. I now have to take anti-anxiety medications before I go in for a routine procedure like a filling.

I saw the previous review and thought I would share my story. I also had a very bad childhood…read moreexperience at Dr. Testa's office. I unfortunately bit him when he gave me a shot of novocaine in the roof of my mouth. The needle hit a nerve and I didn't mean to bite him. He responded by screaming at me and slapping me in the face three times. His assistants held me down as I cried. I'm a grown woman now, but it took years to get over my fear of the dentist. I would never take my own child to this office.