Since my original review, below, I want to note that the staff at this office have improved, including G. It's been a much better experience and a pleasure to receive care here.
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5/2018 [3 stars]
Dr. Wong, his nurse practitioners, and nurses have given me terrific care. I wish I can say the same for some of his office and tech staff in Wellesley, particularly G. (not Gyverna, who is lovely) and a relatively new woman whose name I didn't get (there have been a few new staff recently, so I don't know if she's still there). I have been routinely ignored, received curt answers to my questions, and feel that I'm being tolerated, at best -- experiences I haven't had with the staff of my other docs. No patient should feel like an inconvenience or annoyance, particularly those who are pleasant and undemanding. Apart from a couple of office staff (the young man who's occasionally there is great), they just don't seem to understand how to relate to patients in terms of what patients need and in terms of basic etiquette.
In addition to this, I've had trouble reaching the office at times, received no return phone calls (G's curt response to this was that I should have followed up, which I was actually doing), and experienced scheduling errors. The staff have also given me erroneous instructions regarding how I should prepare for my appointments (which could have affected whether my appointment could even proceed). One staff member was unconcerned about patient confusion with the automated appointment system (texting a confirmation reply does nothing -- a problem if you want to cancel and you're unaware of this). It can take a lot of unnecessary time and effort to work with his staff. All this seems pretty basic and undermines the good care that Dr. Wong gives.
I have also seen patients left in the waiting area without consideration or updates. Seeing an allergist requires periods of waiting; however, many office staff do nothing to help patients understand this and simply ignore them until patient frustration sets in. Some staff are unsympathetic to patient needs and seem to be more concerned about getting office work done than paying attention to patients. On many occasions, I have been ignored at the reception desk by the same couple of staff while they continue typing on the computer or chat with one another.
This is too bad, since Dr. Wong provides expert care: he's thorough, communicates clearly, and spends time to get to know the patient in order to provide sound recommendations for treatments and lifestyle changes. (That he has responded to the Yelp reviews below demonstrates his concern and diligence.) My health has been transformed under his care and I have my life back. Unfortunately, this has required much patience with his front office and enduring the incompetence, carelessness, and inconsideration of some staff members. I hope the newest staff don't pick up the work styles of some of the other staff and can help turn the office over with more pleasant attitudes and politeness. read more