Do not call that company for tow service, one trucker came through Sterling, Illinois, on November…read more19, 2024, the truck driver was charged $27,000 to have the truck towed one mile to the repair shop, now his truck is being withheld until he pays the extortion.

I called crying after my car made a horrible sound on the road and it wasn't drivable. Located me…read morequickly and were very kind and efficient. Very quick process. Amazing place. I appreciate them a lot.

I appreciated the service at Bonnell Auto Repair because they care for my car as if it were their…read moreown. They offered very excellent customer service. Their service is excellent and the pricing is reasonable and fair. The owner is very caring about his job and the services rendered he cares about his customers. He is hard working as well as friendly. If you're looking for quality Car Repair with a trustworthy honest man well go to Bonnell Auto Repair shop? They will deliver excellent service for a fair price. Genuinely Miss Loretta Llorente

This is probably the busiest auto repair shop in the whole county! There is usually a dozen or…read moremore cars in their lot waiting to be serviced, so it might take a little longer to get your car in, but when it is done the price will be fair and it will be fixed right! They charged me $80 an hour labor to work on my Lincoln Town Car, which is the average labor cost across the Country, and $60 for picking it up at my house and towing it to their garage, which is below average towing costs. All in all, I'm very satisfied with them and recommend them to anybody that needs their car serviced. Bonnell's is a family owed business that has been repairing and servicing cars for well over 50 years. You know to last that long, it HAS to be very good place to have your auto worked on.

Had these guys tow a vehicle from Dixon IL to Madison WI. They were on time to pick up the vehicle,…read moreand got it to my destination on time and for a very fair price. I call them every time I need a tow.

Has them tow my car 10 miles $123.50 later. That's seems like alot. Customer service is slow and…read moreunfriendly. Will not do business again.

Just wondering. ( nosey) did someone named Gary run this place and got in trouble with government…read more I worked with him at Wahl clipper. He told me all about it but can't remember his last name. Seemed a nice guy​

We were very pleased with the detailing repair they did to our car. Very large dent in our front…read morebumper... they were the reasonably priced and were willing to work out the best solution for our budget. Would recommend them and use them again.... but let's hope we have no more dents and don't have to!

these are our regular tow guys. affordable and amazing customer service. we really appreciate this…read morecompany and its employees.

I had body work done here and they did an excellent job. But then had car trouble called the…read moreSterling location and never received a call. Called the dixon tow truck and he told me to call police and have the sterling driver dispatched as he would not answer or do a tow unless the police called it in. The sterling driver had the police call back and tell me that they did not tow to residences. As he drove past me with a car on the flat bed. As I was on a main road. Then he never. drove back by. He went out and around on am alternate route to not go by me As instructed but the dixon location i called him back and at 11pm said he would be on the way. I waited till 1 am texted the driver and was then told he had a tow on interstate for an arrest. He then told me that they would get it in the morning they started working at 7. Even though it clearly states on their trucks they are a 24 hour tow service. Finally they towed it at 8:30 the next morning. Even though I had stated the back end of car was in the road way. When I spoke to an employee please have the owner call me and here we are a week later and have heard nothing from anyone. For body work you will find no one better. But save your time and call someone else for a tow because they clearly don't care. As i have worked with the public for 37 years in a management role and would never blow off a customer like this. The sad part is the father made the business what it is and would have mever handled it like this.

The go to Auto Repair shop in the Sauk Valley! Recently the shop has changed hands as of January…read more1st, 2023, after almost 40 years in business but has kept the same great techs and has improved the facility in many ways to offer even more services to the new and continuing client base. Imports, Domestics, Fleet, and Classic cars, they service them all!

Had brought in a car previously for a much needed repair. I was not welcomed walking in (had an…read moreappointment), and had to wait until conversation stopped between those behind the counter to even be acknowledged. That repair work was finished quickly, but higher in cost than I expected. As I needed it fixed, the repair was done . Brought in my husband's car for a brake inspection several months later, and were informed we needed both the front and rear brakes done, as well as new rotors. We were also told additional repair work was needed, so decided to bring the vehicle to the dealership for their opinion. We were told everything was fine, and nothing needed to be addressed at this time. Disappointed that what seemed to be a decent local business was so deceptive.

STAY AWAY!!! I took my Hyundai Sonata to Slim n Hanks in Dixon for hail damage repair. I dropped…read morethe car off July 31st, 2025 before close for the August 1st at 7:30am. When I dropped the vehicle off, I was told that service typically takes 4-5 days. I figured this would be a little bit longer since I knew a supplement would be needed to the original service estimate done by my insurance company. I called on 8/8 at 4:03pm and left a voicemail. I asked for the status of my vehicle and left a phone number for call back. I did not receive a return phone call. I called again on 8/12 at 12:49pm and was able to talk to someone. I was told that the supplement was approved, and that the car should be ready soon. I was told that they would call me back and let me know when I could expect my car to be finished. I did not receive a return phone call with a more precise timeframe. I called again on 8/19 at 2:24pm, I was told that the finishing touches were being done and that it would be ready in 1-2 days. On 8/22, I stopped in since I hadn't heard anything, and it was over the 2 days I was told. The lady at the desk called in back and asked for the status. Now I was told that it would be ready on Wednesday, 8/27. I asked the front desk lady what the holdup has been with this because initially I was told 4-5 days. She said that the supplement held it up. I said that was approved two weeks ago. She responded that it wasn't approved on their end, to which I replied, you guys told me it was approved on 8/12. Then she said that the hood/trunk was the issue and implied that it was on the supplement. I told her that was on the initial quote so that shouldn't be the hold up. Then the reason became that it's the PDR guys. At this point, I left since I knew I wasn't getting a straight answer from her. I reached out to the owner to let him know what was going on. He assured that my vehicle would be ready on 8/27. I was able to pick up my vehicle on 8/27, however it was not finished. When I picked it up "Sonata" was not placed on the trunk, there were dents in the chrome trim, and a dent in the driver's side door. Slim n Hanks had to turn in a secondary supplement because the dents in the trim were not originally quoted in their supplement. This secondary supplement would have totaled my car with my insurance company, if the original supplement had not been almost completed. I was then told that one part was on backorder. I checked in frequently to see when the part would be in. I was told I could call the service department and try to hurry them up. I was told that the part finally came in once I said let's go ahead and get the other parts installed. I was then told to take my vehicle in on 11/11 to have everything finished. When I dropped my vehicle off, the person at the desk did not have me scheduled for the day and didn't know why I was there. After letting them know that I was speaking with the owner and he told me to bring it in for the trim, dent in door, and to have the Sonata placed on the trunk. He said okay we will get it done today. I went to pick it up, "Sonata" wasn't on the trunk, the dent was still in the driver's door, and a trim piece still needed fixed due to coming in damaged. I then took my car back 11/25, to get everything finished. When I picked it up, there were still dents on one of the trim pieces and the dent in the door. I was told that the dent in the door was from the ordinally stamping of the vehicle, however another body shop said it was from the hail and fixed it along with the last trim piece. They had my vehicle for 21 working days, after being told 4-5 days, and still couldn't complete the job.

We had our car in an accident while out of town, and this shop took care of everything quickly and…read moreefficiently. Crystal was fantastic to work with. The repairs were done beautifully, and the whole process was stress-free even though we weren't local. Excellent service and great workmanship--highly recommend!