Excellent communication and service! Everyone who saw my kitty was very sweet and I have actually…read morenever seen her interact so well at a doctor's appointment. I think it really helps that they do not see dogs. No hate, love a good pup, but the noise and smell seems to drive my cat mad. The environment was super clean, but fun and welcoming.

Excellent and caring staff! Stellar service. You can tell that they are highly skilled and also…read moretruly care about cats. When our cat has needed a different level of care or an opinion from a vet who could do things like an ultrasound, our cat was referred to a wonderful internist south of Louisville. I highly recommend this veterinary clinic!

Wonderful staff. I've been repeatedly impressed with how they interact with my cats, and how the…read moreinteract with me. They are very receptive to my thoughts and ideas about my cats, and take the time to explain their thinking and processes in return. Would highly recommend.

Great vet, staff are wonderful. They continue to follow up and are very caring.read more

I have taken my dogs and cats here for the past several years. They are well taken care staff.read more

if I can't trust you to be honest with me or trust that you don't have vet techs calling animals…read more"THING". I can't entrust you with my fur babies' care. Long but worth the read. The Office manager isn't personable at all. Seen her several times and always very transactional, but that's ok as long as my pets are well cared for. what made me reconsider Dr Lazas was when she treated me with disrespect in front of the office manager after telling me she was going to tell the manager I deserved an apology. I realized integrity is missing in that office and it starts at the top. I awoke one Saturday and my bunny Dolly was in GI stasis so I gave her what meds I had and rushed to the office at 9am. My Bunny George died a month prior from stasis. I took him to Dr Lazas but he was too far gone. I wasn't going to let that happen again. As I walked inside the manager sighed heavily expressing frustration. I'd planned to wait for Dolly but she dismissed me stating she'd call me. I distracted myself driving around in the country waiting for the call. Then I had car trouble. I called my sister and told her the vet closed in 30min so my sis went right over and picked up Dolly for me. She got there just at closing but the manager said she'd told me to be there at 11or something Not so. The office manager screamed at my sister telling her I "just dropped that THING off and was late picking that THING up". When sis asked if I could be billed the manager screamed "that's not fair" and much more. Sis gladly paid for me if they couldn't bill but wasn't even able to finish her sentence. Sis asked why are you screaming at me, she paid and left. I had fecal samples so went to office at end of a day to speak w/Dr Lazas and to drop sample off. Dr Lazas,my sis and me talked outside. Dr Lazas had received a letter from me after that visit expressing my concern that a vet tech would call my baby a 'THING' and behave so unprofessional. Dr Lazas asked "did she scream at you". we said yes and Dr Lazas said she's screamed at her too and it's unpleasant. She apologized and said I deserved at least an apology from the office manager. She also told me to contact her directly for my appointments and such. I felt relieved. awhile later I left a message to schedule an appointment and waited 10 days without hearing back. On a Saturday I was in area and it was after 12 so I stopped in to make the appointment. The manager again was annoyed I was there without an appointment and told me they were busy. I offered to wait until they closed and were finished for the day. Dr Lazas came out about 40 minutes later just before closing and spoke to me. She described her day as a rough one and her tone and body language made me think that I was a bother. I brushed it off as hard day but realized later her tone was unpleasant when the manager was in the room and changed when she left. Healers work is sometimes difficult. I get that. I appreciate what they give to pets and their parents. idk how I could've been more accommodating. I did what she asked. I reached out to her directly and when I didn't hear back I went to the office at the end of a day. I needed to ask about a grooming procedure. Rabbits are SO sensitive to stress and go into GI stasis easily So even grooming is challenging. Dr Lazas demeanor was charged with negative energy that changed once the manager stepped away. She said I told you to come to me and I didn't get back to you so let me make an appointment now. I left with an appointment but felt as if someone knocked me down and then offered a hand to help me up when no one was looking. I later messaged canceling the appointment. Going to the vet shouldn't be that hard. I don't believe dr Lazas discussed the poor customer service experience with the manager so maybe felt awkward when I showed up and we're all there together. Dr Lazas didn't handle any of it well. She seems a good person but there's something off in that office. I don't doubt her commitment to animals. Integrity and emotional intelligence is what I question.

I would have loved to write this review sooner but I've been mourning my sweet girl who recently…read morepassed and was with me for almost 20 years. I came to Louisville back in March, and was nervous about finding the right person to help me care for my senior baby, whose health had been declining over the last 6-12 months. After consulting Yelp recommendations on local in-home veterinary care, I instantly connected with the energy of Heart's Ease. Both Dr. Bennett and her office manager Cori are kind, compassionate, patient and detail-oriented. From the first email, I felt like I mattered, and that it was their mission to ensure my girl got the best, most appropriate care possible. Even in those moments when I was scared, resistant or in deep denial, they were there to listen, guide and support me. I feel extremely lucky and grateful that Missy's last days were spent in the care of these loving beings. They made her transition as peaceful and painless as possible, and I honestly feel like it was divine intervention that I had the intuition to bring our family here so that Missy could have this end-of-life experience, as I'm not sure if we would have had the luxury of this level of care back home. If you're looking for in-home care for your loved one, I can recommend Heart's Ease with my whole heart.

The doctor and staff made a very difficult decision a bit easier with their guidance and…read morecompassionate approach to our in-home euthanasia. We were given all the necessary information before and the doctor was very gentle in guiding us through our extremely challenging situation.

Great first experience! We aren't new pet owners but this is our first time looking for a mobile…read morevet that comes to your home. One of our dalmatians takes medication daily for seizures and a trip to the vet has been a trigger. We made appointments for both dogs plus our cat to receive their annual check up and shots. The visit was thorough and we received a follow up call on Luna's bloodwork to confirm she was on the correct medication for her seizures. The vet also confirmed the best rotation to give her pills (thanks for settling a debate with my husband!). Price is subjective based on what you're used to and your budget. For us, fairly similar and it was a relief to get a home visit. We plan on being a regular customer.

Fantastic experience. Very reasonable pricing and they offer a discount if more than one pet is…read moreexamined. One of my cats is very difficult to get into a carrier and drive to a vet location. This was great because they came to my home instead. They have a super nice mobile vet van with exam tables and all the equipment. It was very clean and high tech. The doctor and her assistant were so professional and kind. They administered yearly vaccinations and did general exams of both Shadow and Shimmer kitties and it was so easy! So convenient! This is the way to go for pet exams. It was less stressful for both cats...and myself. It seemed safer as well, I have always disliked packing my cats up in the car and risking them getting loose as well as eliminating all the fussing they did in the vehicle. It was perfect just to bundle each cat up separately and walk outside to their vet unit. It was nice not to have any other animals around also, super private with no added drama or stimulation for kitties. I highly recommend! Thanks for the great care and service.

Dr. Calemnto and her assistants were very kind when I brought my 19 year old cat in for an…read moreabscessed tooth. My first experience with a sick cat and an emergency Vet. Easy to find, plenty of parking. The place was spotless. You had no idea that it had a lot of animals. The charges were explained and reasonable. I hope I never have to go back , but I wouldn't hesitate if I thought I needed to.

I had to say goodbye to my beloved 17 year-old poodle last month. I was intending to have Ginger…read moreeuthanized at her usual vet's office on a Monday, but my girl took a bad turn Saturday morning and I didn't want her to suffer through the weekend. That's why I'm so grateful that UrgentVet exists. I was desperate to find a timely solution, and beggars can't be choosers when everything is either closed or booked up on a Saturday. So I rolled the dice with this place and hoped for the best. I was distraught, naturally, and there was no scenario where this experience would be an enjoyable one. But UrgentVet made this ordeal as tolerable and gentle as it could possibly have been. Here are some things I especially appreciated: The staff was patient, kind, and empathetic. They accommodated me quickly. The facility - and our room - was very clean. They administered a relaxing agent to help my dog feel comfortable. They let me hold her and they gave me time and privacy to say goodbye to her. UrgentVet can't necessarily control this aspect, but my dog passed very peacefully and very quickly after they injected her. UrgentVet created multiple awesome keepsakes for me: paw prints from my dog and a nose print; I'll treasure both. They lovingly wrapped my girl up and returned her to us in a sturdy, cardboard casket, which made transporting her and burying her very easy. I didn't care remotely about the pricing at the time, but they were very reasonable. Weeks later, the staff even sent me a really sweet signed card in the mail. How amazing is all of that? This place went far above and beyond what I envisioned at a time when I was desperate and crestfallen. I can't speak to how well they function as an emergency veterinary clinic, but I can tell you that they were wonderful helping my dog and I navigate the end of her life. An easy five stars.

Never got the experience because I had an emergency with my child and had to reschedule. Went to…read morereschedule and they tell me my appointment deposit will not be put towards my new appointment and I have to take a loss on that money! And pay it again in order to get a new appointment! I definitely understand the policy behind this, but i don't understand why it wasn't told to me when the 1st time i scheduled the appointment. If I had known this already, I would have figured out someone to get my cat there. They did not explain this to me, they only told me it was non refundable and will go towards my bill, nothing more. Very unprofessional! I would not recommend this place to anyone! They are joke!​

The remarkably bright and articulate Dr. Webb, her equally impressive Vet Tech Cooper and the…read morecharming and informed office staff took me totally by surprise. The office feels like a cozy home, down to the examining kitchen table and patterned floor. I had recently left a veterinary clinic I had been using for over 16 years and I made our appt. with Dr. Webb because two individual friends had used her one time each and felt that she was "great." My 2 newly adopted cats jumped out of their carrier, and submitted to the calm engaging expertise of the office exam and nail clipping with nary a whimper. Solidly educated, articulate Dr. Webb and charming Cooper won my guys over instantly. The comfort level of the office was remarkable. And the cherry on top? They are lovingly priced.

Awesome Clinic! Great pricing! Have a 4 year old cat that needed surgery for kidney stones that…read morewould not desolve. Had surgery done at a clinic in Louisville that was extremely expensive. Nine months later had to get the same surgery again for the same problem. Went to Elk Creek in Fisherville for second opinion. Ended up letting them do the second surgery which ended up being almost half of the cost of the first clinic we went to. Have not had any issues since then and have switched all of our fur babies over to them. Awesome staff. Very caring and attentive.

We've taken our pets to Elk Creek Animal Hospital for 4 or 5 years after we decided that the vet…read morehere in J-Town wasn't a good fit for us or our dogs. Elk Creek was recommended by our dog groomer when we shared our frustrations (many) with the vet downtown and it was a great recommendation. The staff at Elk Creek is very personable and compassionate. This isn't just a job for any of them, it's a passion. From the person who takes calls and makes appointments to the doctors to the techs, every person we've dealt with has been understanding and caring. The exam rooms are spacious, comfortable, and quiet, so that your visit is kept private. The Doctors are the best we've ever been to. They listen to you and give you sound advice that's in the best interest of the (insert pet here). We find the prices for services and medication very reasonable, and making an appointment has never been a problem. As sad as it is, we've brought two of our dogs here to say goodbye to them. It's a terrible thing to do and it's incredibly difficult, but the staff understands that. They give you as much time as you need and make sure your pet is comfortable. As heartbreaking as it is, Elk Creek does it with care and dignity. Yes, it's about a 30 minute drive, but it's worth it for the care and the compassion the staff at Elk Creek has for your pet.