Stopped in on Fathers Days to get nightcrawlers to go fishing with my son. No worms empty case?…read moreDisappointed that Cabela's was not prepared for the timeless adventure between father and son on Fathers Day? - fortunately Wallmart down the street had worms- Cabela's get your game on - I had higher expectations for the "premier outdoor store" in Cheektowaga

Called store regarding handgun purchase, spoke with customer service and asked to be transferred to…read morethe firearms department. After approx. 1-2 minutes of ringing with no one picking up, phone line automatically transferred back to service desk, customer service answered and asked for my name and phone number and advised someone would call back regarding availability and pricing, after waiting 24 hrs i called 1-800 # and explained to customer service my issue, store assoc. attempted to call w/ same response, no one home. This is not the first time this dept. has shown their incompetence. Try buying a firearm from their gun locker, you best bring a chair and lunch because your going to be there awhile. Poor customer service.

I read that review about those "Darn Tough" socks and since I've slowly been collecting warm socks…read morefrom outdoor stores this winter as a 'hobby', I decided to visit Aurora Outfitters at last!! I've been itching to check out this store, and I'm really not sure why I never ventured in here sooner. Maybe it just wasn't the right time. This past year my urge to hike has kicked into overdrive and lately I've been all about outdoor activities - so going in here not only cured some boredom, but got me excited for the warmer months and getting back out on the trails. The shop shares a building with another business. Once you go up the steps and into the building, the shop is straight back (and pretty hard to miss with the signs!) This shop is pretty large, with everything and anything to fill your outdoor needs. Tons of apparel with popular outdoor brands like Carhartt, hiking boots, and other useful gear for camping and hiking. You can get snow shoes and chains here for your winter hikes, and there's even some gear for your dog! I only came in here for the socks but I also left with these cool fake "skipping stone" dog toys, and a double sided spoon/fork. Total score! Looking forward to returning in the summer to fulfill more of my hiking needs. P.S. I love my socks. They're stylish and keep my feet warm!

I read a Review of the Day from Hannah K. about "Darn Tough" socks, and it reminded me about those…read moresocks I bought from Aurora Outfitters so long ago. I must have written that review way before I gave myself enough time to decide if I liked the socks or not, but here I am 4 years later and I now EXCLUSIVELY WEAR DARN TOUGH SOCKS. Thank you, Aurora Outfitters, for turning me onto these wonderful socks. Also thank you, past tense me for clairvoyantly deciding to purchase said socks and change my life forever. But most of all, thank you, present me for having the courage to admit I was wrong and seek amends. (And an honorable mention also to Hannah K. for reminding me just how much of an oaf I really am)

Decent selection, classic airsoft/army store with lots gear. Staff was moderately friendly and did…read moreask if I needed a hand with anything. Good selection of HPA airsoft gear. Worth checking out if you're in the area or browse their online store ! Forgot the mention the prices are good and on par with the current industry which is great

I regret to say I had a bad experience with Niagara Quartermaster. I hope this is an isolated…read moreincident, but I am not sure. I hate to write a bad review of any business, but the staff demonstrated a fundamental lack of care in my opinion. I am not from the Niagara region. A friend recommended NQ to me, and so I used their Airsoft part ordering service. This process took a couple months, with an extreme lack of communication. My friend would frequently contact the staff, and they would consistently not be aware of the status of our products. Apparently their parts "person" would not be in, and they would not maintain consistent contact with him. NQ would never give an ETA, citing problems at the border with the United States. When the products finally did arrive, we made the hour or so trip into St. Catherine's. Little did we know that the parts were not even ordered for one of my friend's guns. I handed over mine (CYMA M14 and KJW M9) to be fitted with a new barrel and hop up, and my friend gave his Desert Eagle to their gun technician. They then proceeded to tell me (after a week or so) that the hop up replacement was not necessary and that the barrel did not fit. They did not have access to my guns. I get that. But if they did not know something, they should have asked. I still got charged $25 for labour and my friend's gun was worse off than it came in. In terms of selection, NQ is not bad. However, DMZ does get a G&G shipment each month. I would place an order with them and get guns with them instead. I understand certain things take time, but I was never informed of the delay and was never questioned if parts would fit. They still charged me $25 and told me "this stuff happens". A fundamental lack of customer service.

Great variety of selections and they also give a military discount too! We have picked up over the…read moreyears jackets and such, glove liners and more here. During the summer the items are different; you won't see much cold weather gear then, but of course, it'd be silly to see summer gear in Winter. There are many specials throughout the year, and the staff are very helpful and friendly.

We love coming into this location, especially for the savings on quality merchandise. The store is…read morewell appointed, and you have an outstanding manager ( Dustin). He always makes certain that we are well informed about the various promotions. They have an extensive selection of Coats, camping gear, and also the childrens section is looking good. The mall has so much to offer, however this is always our favorite spot. Check them out,you will definitely become a repeat customer.

I ordered a roof rack from their Amazon store and it turned out to be dangerous and should not be…read moresold. I returned and was charged $150 for the return. Customer service was rude and ineffective. Response to my Google review is further proof of how the treat customers. Avoid this business at all costs!!!

Although I found the prices to be high (which is only my opinion and could just be my lack of…read moreknowledge) their selection and service is excellent and I would definitely suggest that you have a look for yourself!

I highly recommend this place for ski boots or equipment. I broke the zipper on my x-country boots…read moreand had to find a replacement quick. No one in Monroe or Ontario County had any options for me. I emailed Snowflake and the responded quickly that they did have boots in my size. On top of that they were super friendly and knowledgeable about boot fitting. Even though it was a drive for me I would return for boots for skis in the future.

Not only do they custom fit Ski and ski boots. But the owner is able to stretch and punch out hot…read moreor sore spots on your hockey ice skates creating a custom fit. To bring you up go speed I had recently purchased a pair of Bauer vapor ice skates and after wearing them a dozen times I still experienced foot pain caused by my flat and collapsed arches. The place I had purchased them couldn't get rid of those "Hot Spots ". So a teammate recommended The owner Greg and he was able to heat and push out these areas of the skate boots. Now from this new custom fit I have total relief from the pain in both skates. Awesome! So now these skates are the best fit skates I ever had. KUDOS

First let me say this store should be called Orvis: The Adams. There are like five Adams who have…read moreworked here over the past several years. I know this because this is my husband's toy store and I hear so many stories about Adam Schroder or Adam Slavinski or Adam the big cheese manager. I can't keep them all apart. All I know is one of them just shaved his beard and my husband is distraught. I'm pretty sure my husband is thinking about changing his name to Adam. Before my husband ever started fly fishing, I used to go here with my daughter clothes shopping. They have some really great brands - made in America - excellent customer service. When my husband put down his guitar and picked up his fly rod (only one expensive hobby at a time, please), this became the go-to place for all the things. Fly rods. Reels. Bags. Shirts. Pants. You get the drift. This is where my husband was introduced to and fell in love with Kuhl pants. He also really loves the Orvis-branded hats and shirts and jackets. This year he even has some things on his wish list for the dog. They've got a great selection of dog beds and toys in wonderful quality. And as I said, made in America, which is very important to our family. And then there are the Adams. They are really knowledgeable about the area fishing spots and my husband knows he can rely on them for current information. He just got home from Orvis, as a matter of fact, where one of the Adams told him Oatka and the Niagara River are looking pretty good right now. Tip: They teach free fly tying and fly fishing classes as well. If you're at all interested in learning how to fly fish, this is hands-down the best place in the area to learn. Ask for Adam.

I signed up myself and Mark for a Fly Fishing 101 Class…read more "The Adam's" were GREAT. Incredibly knowledge and truly passionate about their sport. We borrowed poles and were able to head outside to learn how to Fly Fish. We even got to attempt (and I got one!) using Velcro flies and Velcro fish out on the lawn. It was super silly and fun. The store is neat, clean, and organized. You can get clothing, Shoes, Pet Supplies, and all imaginable gear (and there's a TON) for this sport. Prices range from $100 - $1,500 depending on the level of deep dive you plan to make into the world of Fly Fishing. We are signed up for Fly Fishing 201 in a week and I will report back!

Totally disappointing tent and customer service experience! Stay well away!…read more The truck-tent arrived a day before our camping trip (that's our bad, we should have ordered in more time), and the packaging was already damaged on the outside. Boxes on the inside were covered in what appeared to be a child's crayon scribbles, giving clear indication that we had paid almost $400 for a previously returned product rather than something new as advertised. Once we drove 8 hours away to our camp site and opened up the contents of the boxes, several tent poles were rusty and one of the poles actually showed signs it was about to split. The damaged pole would not fit into the designated holes, probably the reason for the previous return. Assembly was very frustrating due to this, and the pole eventually snapped in half. We had to just make do with the tent half assembled! To make matters worse, that night it rained and the tent leaked, allowing water into the space behind our heads. So much for it being "waterproof"! The final insult was customer service. After receiving what was clearly a defective product, we were told that they would not accept a return as the box had been opened. How exactly is a customer supposed to discover rusty, broke, ill-fitting poles and a leaking tent without opening the box and attempting to use the tent? This policy is less like customer service and more like a way to avoid responsibility for defective merchandise. I even tried to take the matter up with the BBB, and the response from Napier Outdoors was just that it was policy. No apology, no attempt to make things right - even with photos for evidence! Between damaged packaging, poor-quality materials, leaking tent and unhelpful customer service, this has been one of the worst product purchases I've made. Save yourself the frustration, and terrible camping experience, and spend your money elsewhere!

NAPIER sports cove. Not designed for a Prius, doesn't fit like a glove, but it does the job. NAPIER…read moreplease design one for a Prius.