It pains me to write such a negative review of a business I once did nothing but support and recommend to people.
To cut a very long story short; my partner and I were due to have our wedding reception here. We met with Kirsty and Will (head chef) and had a lengthy meeting to discuss all details and pricing. We were really happy with everything and wanted to proceed with booking and was told we would receive a formal quote via email.
I emailed a couple of times to chase the quote and was apologised to for the delay and assured it would be coming.
As weeks became months and cautious of being able to secure a date with both our local church and Johnson's we were keen to have something booked - I decided to call Johnson's. Something which turned out to be a massive mistake.
I won't go into too much detail but the owner, Tracey Johnson was absolutely disgusting over the phone and had me in tears, somewhat to her enjoyment it seemed. To highlight a few choice phrases
"I've got bigger things to worry about than your wedding"
"We don't even do weddings"
"We haven't agreed anything with you so how can you say you want to book here"
"Our new manager was useless, couldn't do the job, had to sack him"
And the icing on the cake "find somewhere else"
To add insult to injury, the new manager called me later that evening and asked me if my partner and I would still like our wedding at their venue. I told him I would not even consider it unless I received a personal apology from Tracey for the way I was dealt with and spoken to for simply calling and asking when I am likely to receive a quote in writing.
Weeks have passed now, months even and I've never heard from Tracey. So here I am, telling my story in very short detail.
I am absolutely heartbroken to know that this is the type of person who's business I have supported from day one. Recommending them endlessly, visiting their zoological gardens (donating every time), buying Christmas and birthday gifts from their farm shop, meat from their butchers as well as dining in their tea room and steakhouse.
I will never, ever support this business again and would ask others to seriously reconsider having any type of event here.
Edited to say: I cannot commend Kirsty and Will highly enough. They were superb but I will not line the owners pockets ever again. read more