I went to Mobile Spot to get help with my new phone. Specifically, I wanted a strong case, so I do…read morenot have to worry about my phone. They did not have a case that fit my phone in store so one was ordered for me in a good color. With this strong case, I can feel my phone has protection. Also, I had several questions about my new phone. They answered all the questions in a friendly manner. I truly recommend Mobile Spot for help with your phone. Check their great products too. Mobile Spot is a great place to go for phone fixes. If you have questions about your computer (laptop) battery, they can help you too. E in Des Moines

Had an iPhone XR needing a battery replacement. Was a walk-in and they had one on hand. Was…read morefinished within the 1hr-1.5 hr wait. Very friendly staff and easy to talk with about condition. They asked if I wanted a new glass screen protector since ours was cracked and they immediately replaced it with a discount on both the battery and screen protector. Would definitely recommend trying.

Thank God for Ez money . If it was not for them i would have been hungry and homeless…read more Thank you Ez money Jesus bless you and keep you and make your face to shine. See you the 15th

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Carina was here to help me today and she was WONDERFUL! I am a nervous wreck about technology and…read moreshe has me scheduled for an installation, she let me know prices up front, and I feel completely comfortable with what was chosen this afternoon! What a gem she is!

I rarely have problems with my phone but when I do they make it easy to understand saves me a…read moreheadache.

We have been on a business account for several years-Bobbie the manager says one thing then your…read morebill comes and it is completely different-not one month but several months this goes on and on - with one excuse or another-we ask for explanations and get nothing -we ask for a person higher up to talk to and she refused to give up the name-her favorite things to say is wait until next bill and your adjustments will be on it-or let me look into it and get back to you-only to have bill increase once again and she doesnt get back to us-Really poor customer service. So bad we are looking at taking our business elsewhere

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Horrible service so we decided to cancel. We went into location to cancel and turn in phones and…read moreemployee was rude and called us liars.

From the owner: Visit the T-Mobile store in Council Bluffs and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3825 Denmark Dr Suite 300 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I've been with T-Mobile (including Sprint which T-Mobile now owns) for years...probably more than a…read moredecade, 15 years, or so... While I'm not a T-Mobile fan boy and haven't really been impressed by their customer services as a whole... I had a five star experience yesterday with a young gentleman names Paul at this location. I was in for a warranty replacement and was genuinely impressed with this young man's demeanor and the care he took for the customer service he provided. I've worked in IT support for 25+ years and I'm probably not the typical knowledge level of a customer he runs into day to day and minute to minute, but he quickly adapted from breaking down the basics to matching me at my more elevated level. I think this is a often overlooked skill when it comes to customer service. The abiliity to read a person and adapt to match them at the level of support they need. Too often support will talk over a persons head or infuriate you because you feel like you are being talked to like you are in elementary school... Within minutes Paul and I had just clicked. In full transparency prior to meeting Paul my experience with T-Mobile hadn't been great. Two or three calls with T-Mobile and a back and forth with Assurant who manages the insurance for T-Mobile now... It wasn't great. But Paul was the shining light at the end of a long dark tunnel and he deserves to be recognized as such.

Excellent service and personnel are more than willing to be of assistance. Programs offered are…read morereasonable and of quality.

Good survive and helps customer with care. Just be patient…read morewith them. I've had sever issues that they fixed

Find people who know what they're doing. such an inconvenience every time you need a new phoneread more

Would not recommend! Had them years ago, and due to a new system payments were jacked up making me…read morea few months behind. I came back a few years later just to be charged a different amount then told and different than one that was even on my statement for my final bill. And I wasn't made aware of this new charge, I only found out after my bank was charged a higher amount. Staff isn't the friendliest at this location. And the service isn't that great either! Will never be back. And won't recommend.

I had a great experience at US Cellular. I was upset that every month I was going over my data, but…read moreI didn't know I was on a promotional plan and I wasn't able to see what other plans there were. Jason took the time to explain the other plans and upgraded me to one that would work best for me. I have an upcoming trip and he showed me how to back up all of my photos, use less data overseas, and upgrade my storage. It took almost an hour, but he explained everything and made me feel appreciated as a customer! I would definitely go here over Des Moines any day.