I'd give it a zero for TV service, but a five for their internet service…read more The TV service is garbage. Crappy picture, overpriced, and their telephone support is the worst. I literally had a guy tell me that "if it's available in HD, we're delivering it in HD", while I was watching a crappy 4x3 letterboxed downconverted SD version of ESPNU, knowing full well that the game was produced in HD and offered in HD on other providers. They consistently lie to their customers. What they don't realize is that some of us know better. I work in television production, and I can tell you exactly what they're doing to a signal by looking at my TV. I know it's not my setup. Don't lie to me. That's why they've repeatedly been voted worst customer service in the US. On the other hand, their cable internet is rock solid and very fast, so I don't ever need to deal with their customer service. I cancelled television service yesterday, but I'm holding on to their internet. It's the best game in town.

When I visit my now 97 year-old Dad, I get an errand list as his mobility is limited and he finally…read moregave up the car. One day's task was stopping here at the Mediacom office to get a new remote to replace the old one. The guy at the desk handed it right over, along with a card with QR Code instructions. The later is fine by me, but not for my Dad. How about a simple quarter-pager that anyone without a phone could follow? I'm a little more tech savvy, and let's just say that it's not any easier past the QR Code scan.

They do a great job of installing & are a big help when a problem comes up with a carrier.read more

From the owner: The Choice is Clear...Crystal Clear! Your Local Authorized DIRECTV Dealer. Residential and…read morecommercial entertainment experts. Applications Include home, apartment complex, hotels and lodging and institutions. We have provided legendary customer service for over 15 years in all of Central Region. Call now and take advantage of free residential installation. Mention code Website and receive additional savings and special promotions. We are looking forward to serving you!

Great service - get your satellite service through these guys instead of Directv. Seriously.read more

From the owner: Satellite City has been servicing Des Moines and surrounding communities sInce 2005. We specialize…read morein commercial and residential solutions Including HDTV's, surveillance cameras, audio systems, home theater, smart home and internet solutions. Call us today and start experiencing the best service the Des Moines area has to offer!

One of the best DIRECTV dealers in Iowa. Residential and Commercial. Boy do they take great care if…read moretheir customers!!

I didn't like the customer service they provided. I had to call multi-times to ask question that I…read morefigured they would do. Jesus my rep wanted me to do all his work, made me buy a router and then it didn't work out. So I am out $99.00 and now have to contact Mediacom. Wont go back to them

very upset over losing fox local, KLJB station for a whole year. Over contract dispute No apology…read moreor offer of credit. Midwest Illinois can't watch any Chicago sports! Only thing Dish says is to call KLJB and complain. They don't care customers are real upset

Continues charge me and uses threats and says nobody will believe me because they don't have it…read morenoted on the account. Reps disconnected the call multiple times. worst customer service ever, super rude and unhelpful. I have received the worst service with century link than any other company.

Over 20 years spent with these guys and the last 3 phone calls were absolutely junk. Going straight…read moreto YouTube and can't wait to rip that dish out!!

DIRECTV has met its demise and are cash grabbing as much as they can as their ship sinks into…read moreoblivion. Streaming won't save them because of their outsourcing Customer service to Asia and beyond. As a loyal DIRECTV customer, I carried my service from townhouses to a home since 2014. It kept going down hill, losing the only channels I watched and losing my local channels for months on end because they were too stingy to pay the networks to keep them. When I was down to 1 channel. I cancelled. They left me on and kept billing me. I did this 3 times and decided to pay to the end of the current month only so it couldn't roll into the next. May 2024 was current and covered until 5/31. They cut off my service May 12. Now the 3rd world country is calling my cell demanding payment for May and June. They can pound sand. Arrivederci DIRECTV!

If I could give this place 0 stars, I would. My apartment complex contracts out through them for my…read moreDirecTv service (that I had 1 year prior to moving into my complex). First off, they charged me $300 to come plug in 2 of my receivers, despite the fact DirecTv offers free moving services. The last month my service has been in and out. They want to charge me $50 just to come out and look at it. Once again, when DirecTv would do this for free. Not to mention, they lady who always answers the phone, Sarah, I think her name is, is completely rude and in and no way shape or form helpful. She also never try's to make anything right. She has a no-f***'s given attitude. I'll be calling DirectTv tomorrow to hopefully get out my contract just so I never have to deal with these people again!

These guys are Pro's! Best picture ever on even the older TV. It's nice to run into a service…read moreprovider who delivers.

Terrible customer service, if you leave a message you'll never get a call back, if you go to the…read morestore make sure it's before 5 cause they close an hour earlier than posted. Not impressed at all might as well do everything direct with DISH

I spoke with them at the fair and they promised to call back within 2 business days and after a…read moreweek we called them back and we're told the same thing. Still to this day have not gotten a call. I contacted them regarding another issue and they got really rude on the phone. I WILL NEVER do business with these shady people who promise to fix everything!

Pretty messy and frustrating experience at the Ames US Cellular. I wanted to create my own account…read moreafter sharing a joint plan with my mom, who lives in another town. The process to create this new account was not well explained and required two trips to the store and several phone calls outside of those trips just to transfer the paperwork my mom had signed to an associate at this store. When I went in the third time to finally set up my account, I was told the paperwork could not be accessed even though I had been assured by another associate that they would have no problem getting to it. Fortunately, an associate called the out-of-town store and got an image of the paperwork transferred so I could finally sign it and start the process to open my own account...and then they had technical issues and STILL couldn't open the account. So I left with the understanding that I still did not have my own account or service plan with US Cellular. I went to Verizon to open an account there. Of course, they also had technical issues and did not get my number ported over for another two days. Within those two days, I got a text from one of the US Cellular associates, Joe, saying that my account had been created and that I could finally upgrade, which I took to mean, upgrade to a better phone and choose a plan for it. Lacking the time to once again visit the store and being already invested in Verizon, I did not respond. Once my Verizon service had been activated the next day, I called US Cellular and learned my service had been cancelled. Last week, I got a bill from US Cellular for a full month of service. I did not believe I had signed up for a service plan in the first place and had not signed anything aside from the transfer paperwork (which I was not given a copy of). When I called this store to ask why I had been charged for a month of service, Joe said that by signing the transfer paperwork, I had agreed to sign up for their basic plan. This was not explained to me in store or ever. I assumed I would sign the transfer paperwork, create my account, sign up for a plan, pick out a phone, then get that phone activated with the new plan and on the new account. Nobody at US Cellular told me otherwise. Furthermore, two days had elapsed from the time I was texted about my account being created to the time when my number was ported over to Verizon. So I had inadvertently used two days of service total. And was then charged for the full month. Joe said it was policy to be charged for the whole month regardless of what I had actually used. Great policy. Fortunately, the US Cellular customer service folks were very helpful and got my bill down to less than $5 for my two days of surprise service. So, I guess be careful what you sign at the Ames US Cellular, be prepared to waste a ton of time trying to figure out basic things, and be prepared to be billed for a lot more than you expect.

Nov 4, 2019 we went to upgrade our phones..Sales Associate Danny Thomas was friendly, personable…read moreand very helpful. I honestly dread the the whole update the phone process, it never flows well! Well, I still dread it and it didn't flow well, it was a very lengthy process due to all OUR circumstances. Danny eased some of the pain of it as he was patient and made several calls to ensure the best for us his customers. Thank you Danny!