The dentist and procedure itself was fine, but the billing department has a severe opportunity for…read morecommunication training. I asked if there would be a residual balance and was told multiple times that I would not receive a bill in the mail later on, which did happen, and with a request to write my payment card information and mail it back. I called several times to pay over the phone or online and nobody returned my voicemails. Then they sent my information to collections. I do not recommend doing business here.

I was to Dr. Young just over 2 years ago by my primary DDS. I needed a tooth extracted, and would…read moresubsequently need an implant. I was told at the time by my DDS and by Dr. Young that it should be a very simple procedure. After a few months, I was informed that I would need a bone graft, in order to accommodate the implant. Eight months later I was informed that the graft was not successful, and he would need to do it again. It was recommended by Dr. Young that I use a more invasive procedure, that would allow for the implant. A few days after this procedure, I went back to Dr. Young to learn that the stitches had all dislodged. At this time I was informed that because of the first bone graft, it was far too much scar tissue for the second one to work. I was only informed this after invested over $4800 out of pocket. I am the kind of person that is far more likely to leave a positive review as opposed to no review at all. I am writing this review so others do not find themselves in the predicament that I am now in. I have now been informed by two professional service providers (both oral surgeons) that's something "wasn't quite right." Either the bone grafts should have worked, or I paid for services that I never received. The one thing they both agreed upon, was it would be more difficult for a bone graft to take now, given the massive amount of scar tissue left by Dr.Young. Reading all of his reviews on online, I've realized that my scenario is common place. PLEASE read all of his reviews, so that you can make an informed decision. I wish I had. Buyer Beware!

DO UNTO OTHERS…read more.... This is the absolute worst dental office I've ever experienced. I am leaving this review on behalf of my sister, who is unable to do so. Months ago my sister visited this office for a broken front tooth & was told by Jeffrey that he couldn't put a crown on it, but to return for a cleaning. She had a fantastic oral surgeon extract the tooth & returned to Mansolillo months later for a cleaning & x-rays. The hygienist x-rayed her teeth & said for her to return for a 2 visit deep cleaning, but had to submit it to her insurance company before booking the appointments. I gave my sister's paperwork to the receptionist, to indicate what had been done & she gave it back to me. I told her that someone needed to indicate what was done, so she gave the paperwork to the hygienist who was complaining about being a half hour late for her next appointment. The next day they called me & said they couldn't treat my sister (who is in a wheelchair). I asked why & they regurgitated a word salad that implied they couldn't treat her in her wheelchair (that btw reclines). They said they were referring her to another dental office. I expressed that they should have been up front with me & told me this before I left their office. I asked if they could please text me the name & number of the other dental office. The receptionist said she could either text or email me the info. I told her that I prefer she text me the info but she insisted on me giving her my email address. When I didn't comply, she decided to rudely hang up on me. A few minutes later, I was left a voicemail by a different woman asking for my email address. Shortly after that I received a text asking for my email address. The fish is definitely rotting from the head down in that office. Jeffrey needs to stop prancing around that office & exercise some empathy & compassion, especially for those less fortunate than himself. And btw, my sister was in a wheelchair when he initially saw her for her broken tooth. That entire practice is the epitome of disrespect & cowardice.

I have been coming to Mansolillo Dental LLC for years, and always have an amazing experience. Dr…read more Jeff is so thorough and kind, and listens to all your concerns. I see Adrienne for my regular teeth cleanings and she is absolutely wonderful - so nice, friendly, welcoming, and does a great job cleaning my teeth. I've seen Sandy too and she is also amazing. I highly recommend coming here - everyone is wonderful and the office is so nice!

My experience was that she was very unprofessional. In addition, on my first visit I heard her and…read moreher staff complaining about patients. It's a very toxic environment there.

This office is to be avoided at all costs. Lucille, the receptionist thinks she knows everything,…read moreand she is, to be kind, OBNOXIOUS as hell! Since this dentist entrusts way too much to her, she repels any nice patient who enters. The dentist is competent, but, she too, is very hard to take. After gioing there I interacted with two other dentists, and their very professional staff, and it is a pleasure, thereby confirming my opinion of Di Comes and her witchy staff. Choose any dentist office except this one! So glad that I good share he truth!

Best service and quality!!! Very patient and informative Dentures that fit perfectly!read more

WARNING!!! Stay away from this place. It's like a reverse ATM machine. The want full payment…read moreup front, then when you show up to do the procedure over multiple days. You get charged again for just passing through the door. What a racket. ...... And, the saga continues. Rather that use preventative measures to ensure the tooth with the root canal does not get infected while waiting for the crown, she gets there to do her crown, pays even more money, only to be told that the tooth is now infected and she must come back to pay some more. Because she needs the cap, there appears to be no way to release my wife from the clutches of this beast of a corporation!!! I beg of you, stay away from this place!!

Dr. McFarland is the best general dentist in the state by far! He is an awesome guy with great…read morebedside manner, makes you feel comfortable in the office and has a decent sense of humor. I wouldn't trust anyone else with my teeth. And Jen is the best hygienist in the country! Just an awesome person who does a really thorough job. It's the first place I've seen some newer techniques like 3D and showing me the actual problems with my teeth on the screen in real-time. The office is clean. It's very efficient when you go- in and out. Do not miss your appointment though! There is a decent wait for things like cleaning just like other dentists around but I have been accommodated when there was an issue that needed quicker attention.

Absoloutely awful dentist office. I would give 0 stars if I could. The hygienist that worked on my…read moreteeth was awful. Very unprofessional and rude. She told me I had to go back for an early appt instead of 6 months. Well, I was given an appt 8 months out. This was not earlier but two months later. Looking for a new dentist. Don't go here. If I don't find one then stuck here.

Dr. Ricci and his staff are truly the best! From the moment you walk in, you're greeted with…read moregenuine kindness and a welcoming atmosphere. Dr. Ricci is not only incredibly skilled, but he also takes the time to explain everything in a way that makes you feel comfortable and informed. You can tell he truly cares about his patients. He also has really good restaurant recommendations! His staff is equally wonderful--friendly, professional, and always going above and beyond to make each visit a positive experience. Highly recommend Dr. Ricci and his amazing team!

Dr. Ricci is literally the best dentist with the best staff! This is a family friendly facility…read morethat truly cares about their patients. I have sensitive teeth and don't really do well with pain and I have to say he has handled my teeth with care and I never leave with pain. Dr Ricci makes you feel like family and truly cares about his patients. You can tell he loves with he does and beautiful to see. I'm so lucky I have the best dentist!

had to see another dentist to be seen for an emergency, this also happens to be on the same day I…read morehad an appointment that was cancelled for not confirming, they still won't fit me in. Had to go to my primary care doctor who referred me to someone who could see me that day MY NEW DENTIST

I have nothing but good things to say about this office and all of its staff. From the front desk…read moreto the hygienists (Kristen) and to Dr. Chang and Dr. Udeshi. I am very happy to have you and your team on my side. I tell everyone I know to go to your office if they are looking for quality dentistry and a courteous and helpful staff. Kudos to you all. Lynn H.

Dr Broess is knowledgeable and gentle. He explains the orthodontic process in detail. His office…read morestaff greets you with a smile and answer as many questions as they possibly can. He came highly recommended and is an alumni of Harvard University. I am just beginning my alignment but I feel confident and comfortable that I have made the right choice!

Dr. Broess is great. My daughter is autistic and she has a lot of sensory issues but our experience…read morewith Dr. Broess has been very positive. He's super nice and very understanding. Highly recommend

Had a wonderful experience with Dr Castillo and staff. I…read morehad a very specifis issue and they handled it superbly Great environment and service Joanne smith

I had a very uncomfortable and concerning experience with this dental office and would strongly…read morecaution others before going here. I scheduled a new patient appointment approximately two months in advance. Prior to being seen, I was encouraged to enroll in the office's dental membership program months before my actual visit, which was unusual and, in hindsight, appears financially motivated rather than patient-focused. The appointment lasted close to two hours, yet I only spent approximately 20 minutes with the dentist. During that time, the dentist made unsolicited and unsubstantiated claims about my overall health, stating she could identify "gut issues" based on my appearance. She then strongly pressured me to see a specific outside provider charging approximately $1,600 per visit, and implied that any dental treatment would fail if I did not follow her recommendation. This was inappropriate, outside the standard scope of dental care, and presented in an alarmist and coercive manner. The interaction was distressing enough that I left the office in tears. After my appointment, I attempted multiple times to obtain information about my X-rays, recommended treatment, and an estimate of costs. I called the office approximately 10 times, and each time I was told that staff were unsure and would follow up, but I never received a clear response. I was eventually told that this information could not be provided over the phone, which had not been communicated to me previously. The lack of clear communication and inability to provide basic information about my treatment plan added to the overall confusion and frustration. Following this experience, I attempted to cancel the membership. My written cancellation request was ignored, and my card continued to be charged. I was only able to stop the charges by contacting the third-party provider (Clerri) directly. Only then did the office acknowledge the cancellation. I was not provided with any information indicating that cancellation had to be completed through a third-party provider, and this requirement was not clearly communicated to me. Even after cancellation, the office continued to send repeated messages attempting to schedule appointments, despite no indication that I wished to return. Subsequently, I was told I was responsible for paying the full cost of services (cleaning and X-rays) that had already been covered under the membership plan. When I requested written documentation or a policy supporting this retroactive billing, none was provided despite multiple requests. Attempting to charge patients for previously covered services without a clearly disclosed policy raises serious concerns regarding billing transparency and fairness. I did not receive or sign any documentation clearly stating that this was a yearly membership or that I would be financially responsible for the full cost of services if I chose to cancel early. The office also indicated that they would send the disputed balance to collections, despite not providing documentation supporting the charge. Additionally, the office failed to provide my dental records, including X-rays, after I requested them. The office indicated that records would be released once the balance was resolved, suggesting that access to records may be contingent on payment. Overall, this experience raises significant concerns regarding ethical standards, billing practices, and respect for patient rights. I would strongly advise others to exercise caution before seeking care at this office.