The team at Jolly Bouncers always come through for our events. They are reasonably priced and have a great variety of fun items to choose from and friendly staff when you need them. They are the only company I would recommend in this field. Fun and reliable! read more

I've used Jolly Bouncers several times for bounce houses and always had great experiences. Most recently, I used them for a margarita machine. Cole and Nick delivered the machine, set it up, explained the process and then got the margaritas going. It was super helpful. And they were extremely accommodating about pick up. Will absolutely continue to use this company. read more

Their products are good, but unfortunately they're very hard to get a hold of and unprofessional. We were throwing a party for some well deserving kids and trying to book two bouncy castles and were able to do so easily on their site, but when we wanted to add the smoothie machine to the order, they did not get us an answer until the morning of the day of the party... and wasnt told til after the party that part of the machine was broken. Also we chose our "hour pick up window" between 5-6pm (which was written in our contract) after the party ended but the pick up trailer didn't show up until 6:45pm so three girls were all by themselves in a park at night with a bunch of equipment... not a great situation to be put in. Even when we called the company to get an ETA they couldn't give us an answer and HUNG UP on us. We had a wonderful party, but we were very disappointed with the service from this company. Would definitely recommend looking elsewhere! read more

I rented a 15x15 bounce house for my son's 13th Birthday. Ryan and Josh delivered it right on time in the morning and are such nice guys!!!! The service they provided was excellent!! read more

Parents, stay away from this company at all cost if you can, we just rented a bouncer for my daughter's birthday, the delivery came two hours early, and the pick up guy came more than two hours late!! Totally ruined my schedule for the day. I called the owner Mark, and he is very rude and argumentative, blaming me did not read the contract.... adding a lot of headaches to my busy day that was supposed to celebrate with my kid and friends. Worse experience and service ever!! read more

Terrible customer service. I gave the manager a chance to fix the situation but instead I got attitude from him. The bounce house was so dirty it had to be cleaned out before we could use it. They told us we had to deflate it and fold it up ourselves which proved to be extremely difficult almost impossible. We will never do business with them again. You would think with all the competition that they would have higher standards. read more

I rented from them a year ago. I can't remember if the pricing was what was quoted, but it must not have been a big deal. The problems were: they were late in delivery and pick up. I had to wait alone at the park until someone showed up. The bounce house deflated while all the kids were inside. Mark, the owner came by to give us a new generator that failed to function too and the bounce house deflated again with kids in it. I complained and he said he'd give me a $35 discount on the next rental. I would never rent from them again so I told him to give me cash back instead, he gave us a $25 check. DO NOT USE THEM! read more

Top notch service! Cole was AMAZING!! We rented a package that came with tables/chairs that sat up to 16 people and a bouncer. He was so professional. He called 30 minutes before he delivered and picked up the items. He even let the kids play on the bouncer a little longer while he got the tables and chairs packed up. We will definitely use them again! read more

I don't ever write helps for this company I need to. This is the WORST company ever for anything rentals. I have used them 2 years in a row first year didn't pick up the same day. Tried calling and calling them and no one answered so since it was convenient for them they picked it up the next day. This year the guy was late and it wasn't the bouncer that I ordered. I asked for toy story the one that was displayed on their website and what I got was a basic bounce house with a woody velcrowed on the front. Such crap. Called the owner he didn't even care and said he would take the tip away from the guy and yelled at me. If I could give negative stars I would. Very dishonest company and they just want your money read more

The negative reviews are here for a reason and I'm kicking myself for not listening to the yelp reviews. I chose this company anyways because they had a ball pit. We had a very bad experience with this company. They changed the delivery time several times. First they were supposed to deliver Sat between 9-10am then I called a few days before and they said they were busy and had to drop it off Fri between 11am-3pm. Then we called Fri at 11am to find out the status of the delivery and they said they were delivering it Sat. They don't respond to your calls or emails. They dropped off the bouncer way before they were supposed to without any notice. They showed up at our house at 8am on Sat with no heads up call. They brought the wrong bouncer and I called the company several times with no answer or call back to my voicemail. The driver couldn't even get ahold of anyone. I refused to pay the driver since he brought me the wrong bouncer. The written contract even showed they brought the wrong bouncer. Once the driver finally got ahold of someone they said they would call back. No call back. The driver kept calling the owner Mark and he eventually answered. I explained to him the situation and he was rude and not apologetic and argued with me that the right bouncer was brought. He then accused me of yelling at his employee which was not true. His answer to screwing up was "do you want us to pack up and leave then?" He tried to argue with me that he took my order and everything was correct. I told him you didn't take my order because a female by the name of Megan did. He finally admitted that whoever filled out the contract did it wrong and we did receive the wrong bouncer. He offered to take 50% off. I said ok fine it's better than nothing. The driver went over the contract wth me and said they would be back Sunday between 3-6pm. NEVER SHOWED UP! I called and was on hold for 5 minutes and no one ever picked up. Here it is Monday at 915am and still can't get ahold of them! Needless to say, I read the reviews Mark was rude and I was not surprised when he was rude to me also. And I'm not surprised with the low reviews on here and was not surprised when I had the bad experience because I knew I was taking a risk. read more

Horrible business owner. Drops off DIRTY equipment. Doesn't answer my requests to discuss- tells me he doesn't work on Sunday's. Then I have to request compensation. Who knows if I will even get it. Don't not use!! read more

I wouldn't even give this company a single star. Horrible customer service. They delivered the bounce house late for my daughters birthday party. They told us they would not charge us, yet cashed the check anyways. After three months of arguing with them, I gave up. They wouldn't return my money. What a terribly run company. No customer service at all. read more

The WORST EXPERIENCE EVER!! DO NOT RENT FROM THIS COMPANY! totally unprofessional and rude! gave me wrong information several times! Did not pick up bouncer for 2 days and did not even call! Took my credit card info to "hold' the bouncer til payment and then charged my card without permission! The owner was extremely rude and laughed at me and mocked me on the phone. I told her the driver did not tell me when he was picking up the bouncer. She said I was lying and she knew that because it was her son and she believed him!! Seriously? They refused to take the charge off so i am disputing it through the bank. I signed NOTHING allowing them to charge my card. The owner was totally rude and unprofessional and evil. I have used several other companies over the years and this was by far the worst! Look at all of the other bad reviews? when the reviews are about 50/50, you know a company sucks. Trust me, stay away. A joke.... read more

This bouncer far exceeded my expectations. Mark at jolly bouncers came through with a Star Wars bouncer for my sons Star Wars themed birthday party. The delivery guy was professional and did a great job with the set up. The bouncer was incredibly clean and also had a basketball hoop which the kids loved. Awesome experience! read more

Great experience! Mark was great and so was the rest of the staff! He helped me figure out what would work best for me and was patient with me while I was figuring it out. Their prices are fair. They came when they said they would and the equipment was clean. I was surprised to see negative reviews when I came on here to review them. Give them a shot, I had a great experience. read more

I was very happy with the service we received from this company. We ordered a standard bounce house for my son' s birthday party at a park in Thousand Oaks. I called to make the reservation and the customer service rep answered all my questions thoroughly and booked my reservation. I received the e-mail confirmation which reflected our conversation about a week later. I do think that confirmation should be sent sooner, but it was accurate. A few days before the party, an email was sent to confirm the reservation again. The bounce house was delivered and picked up on time by Hector- he's great! It was also immaculately clean, which really impressed me. The generator we rented from the same company lasted the entire event (4 hours), although I believe it would have continued to run for 6 hours. This company is also insured with many of the parks in T.O./ Conejo Valley so you don't have to worry about submitting additional paperwork with parks & rec. Go to CRPD.org for specific rules for each park- they can answer your questions about permits and reservations- the park I chose (oak brook neighborhood park) is first-come/first-serve and only requires a permit for over 50 people. Also, I was concerned with a previous negative review about the company double charging, but that did not happen in our situation at all. They put a hold on your card for liability and you pay cash upon delivery. I think if you damage the house, they can use the hold to cover. read more

This should be ZERO stars. This is the worst company ever. I made the mistake of using them last year and this year. it will be the last for sure. First of all, I ordered a specific size bounce house for a specific reason. They insisted on delivering one larger than what I expected. Last year, they called me the morning of my party to tell me they actually did not have the size bounce house I originally ordered and insisted on dropping of the large one which filled my whole driveway. My guests had a hard time getting through to the door. Second, they insisted on dropping off the bounce house, tables, and chairs the day before my party. And when they dropped them off, they did not even get my order right. And when it was time to pick them up....they never showed. Not even a phone call. So we did the set up and we packed up the bounce house as well. This business is horrible. They decide for themselves when they feel is time to drop off and pick up without even taking their customers into consideration. DO NOT RENT ANYTHING FROM THIS PLACE. NOT WORTH THE MONEY. read more

I've used these guys 4-5 times probably over as many years. I've had a good experience with them every time. When I logged onto yelp to write this review I was surprised by how many negative reviews. I don't know if I've just been lucky so far, but every time I've rented from them they have been pleasing to work with, and they show up when they said they would show up. I left off one star, because every waterslide I've rented has had the foam inserts on the climbing steps either badly deteriorated or missing. It makes it a little harder for the kids to climb up, and has more than once caused a kid to slip on the way up because there is no solid step for them. Its never been a real issue, its just more of an annoyance. read more

So many fake reviews is the only reason this isn't averaging ONE star. Look at the other low-rating reviews and you will find a million reasons why this is possibly one of the worst business in the county, of not the state. read more

I wanted to get a rock wall/monkey jump combo for kid's birthday and Mark (owner) was quick to respond and figure out if it would fit on my property. The day of party was rainy but Mark assured me wall and crew would be fine - and they were! The crew was courteous and professional and had no trouble moving 75+ kids and adults onto the apparatus'. Price was reasonable for what we got and as a local Ventura County business I can't recommend more highly! Will use again and again! read more

Had a great experience renting from this company, they did everything they said they would do and in the time frames they gave me. The bounce house was clean and in new condition, the tables and chairs I rented were also clean and in new condition. To top it off, the day before scheduled delivery I called and requested additional chairs and a table and they handled it with out a problem. I will absolutely use them again. read more

Jolly Bouncers did a great job! I had a huge order and not only did they deliver everything I ordered, they set up the tables and 600 chairs and 4 bounce houses! The owner was extremely polite, and he sat down with me to make sure we had everything we needed. They would have gotten 5 stars except the crew that picked up were very late and were rude and disrespectful. read more

I wish I could give zero stars. We had an absolutely terrible experience with this company. Do not rent anything from them. Dirty equipment, late pickup, issues with charging my credit card 2+ months after my event, etc. Something is seriously wrong with the communication inside that office. No one knows what's going on and the owner is completely unapologetic or accommodating. Find another rental company, guys! read more

This company is terrible, not only did the delivery man forget to pick up the bouncer but he told me to stay home from 11 to 5 on a saturday so that he could pick it up. little did i know he was ging to try to charge me for an overnight use of the jumper. not only that but when i called to complain to the manager, he was talking to someone else. then he yelled at me saying "I cant hear when two people are talking in my head!!" well thats not my fault, its his. Bad customer service and terrible people in general. read more

These guys are great! We ordered a few days before our event, tables, chairs, umbrellas, linens and bouncer, then changed our order a few times due to weather, etc. They accommodated our every request, even though it meant making a second trip out to my place on the Westside. Each time I called I was able to reach someone, usually Mark - no message machine to deal with. I will definitely be using Jolly Bouncers again and will refer my family and friends. Thank you Jolly Bouncers for helping to make our party a huge success. read more

We have been working with them for the past three or four years. We've been getting bouncers from them for both our kids' birthdays. They've always been on time for delivery and pick up. We've never had any problems. read more

Just spoke with the owner on the phone to schedule a 4-in-1 bouncer for my son's birthday party. He was beyond respectful and helpful, and I'm looking forward to our son's Angry Birds jumper. Plus, I've shopped around and the price was comparable to what I'd pay with other companies. We're looking forward to a great party with lots of jumping fun! read more

My experiences have been great, so I do not understand the negative reviews for this Company. I have rented from them twice now in the past year (2014) with no problems. Mark, the owner, is courteous and easy to deal with. The prices are very competitive and they have even given me some extra perks for being a repeat customer. I highly recommend Jolly Bouncers and would absolutely rent from them again. read more

HORRIBLE. They were hours late, rude, unapologetic. They nearly ruined our party and didn't care. WORST SERVICE EVER.

VERY UNPROFESSIONAL and customer service is horrible. I had the bouncers scheduled to be picked up at 4pm, which was in the contract. They showed up at 8am instead, without calling by the way, and said they had an event that they needed it for and took it. But they only took the blowers and the piece that they needed leaving the other part of the bouncy, which is useless now without the blowers that they took. I called to complain and the guy who answered, who I am assuming is the owner, really couldn't give a bigger shit. Strange way to run a business. I rent about three to four bouncers a year so I will definitely be looking elsewhere next time. I suggest you do the same. read more

This place was the worst place I've ever (tried) to rent a bouncer from. So I put in a request for a rental for my sons birthday for this past Saturday Feb. 3rd over a month ago. The party was from 1pm to 5pm. The bouncer was to be delivered between 11-12. My wife and I got to the park at 11am and by 12:30pm the bouncer still was not delivered. I called the company and the rude person on the phone said that the guy was at the park 3 hours ago and no one was there. So that means he was there at 9:30. WHAT THE HELL FOR? When the party starts at 1pm. So with a bad attitude he said he would call the guy to see if he could come and deliver it. He said he would come back and be there in 30 min. I get a call after 30 minutes and the guy on the phone who I could hardly understand says "we have a problem. Do you have a power outlet? Because I don't have a generator for the bouncer, and if I go get one and come back, it'll be another two hours" I simply said "cancel everything! Bye!" If I could give this place no stars it still wouldn't be low enough. Please stay away from this horrible company. There's a reason why they only have two and a half stars! Horrible! read more

Arranged for a 4 in 1 space saver bounce house for a party I was having. Was told it would be $150 and that it would be delivered between 8 and 11 am for our 12 pm party. Started calling at 10:30 to find out when they would arrive, had to call back at 11 as I didn't receive a return call and I was told that they were trying to get a hold of the delivery guy. Finally showed up at noon and it was 1 guy to deliver a 300 lb item. We have a slope into our back yard and I have had no problems with any other company setting up. The delivery guy said he couldn't do it by himself and so i called the company and he said that it was my fault because I didn't tell him there was a slope. I said well you didn't ask me any questions about my property. Then they wanted my husband to help and when I told them that he just had back surgery and couldn't help, the guys said well that isn't his fault...WHAT!!! So it finally got set up around 12:45 when another guy arrived and they picked it up at 6 pm....They not only overcharged me, they delivered the wrong bounce house. Stay away from this group, not worth it at all. read more

If I could give this company zero stars I would of!!!! The owner is completely rude, he is money hungry ( I can tell why), he has no respect for his customers, he has no loyalty, and he's nothing but a JOKE. I've been renting from this company for about 3 years now and I NEVER had a problem with them, until I ordered and jolly jump for my daughters birthday and they never showed up. I called and called the owner asking where they were at and that my daughters party already started. May I mind you they were supposed to be here 3 hrs before yhe party and all he said was that he sees my order but they were too bust to deliver to my party and it wouldn't be coming. I told him I've been doing business with him for 3 years and all he could say is that there's nothing he can do. Hello!!!!! Your the owner and there's nothing you can do? So he told me he doesn't care to take my business elsewhere. So I'm just letting you know. He will ruin your party, your day and at the end he wont even care. So I called another company got a hold of joe and he was at my house with exactly what I wanted at a lower price and was at my door less then a half an hour and he was telling me sorry for the way jolly bouncer ( the owner) was treating me. So if I were you stay far away from this company. read more

I rented a all in one bounce house and slide for my son's 8th bday. Keep in mind I spoke with the owner went over everything in detail and explained to him how important it was my son get an all in 1 because he had picked it out for his bday. When they showed up it wasn't an all in one it was two separate pieces. My son was disappointed but I made the best of it. After using the waterslide for a bit all of a sudden one side deflated and all the water came spilling out! For half the day we couldn't use it. I basically had to stop the party to deal with the nightmare and talk with the owner, who requested to speak with my husband as if I was a woman and too stupid to understand what he was saying. Long story short they had to come back with a new one which took way too long. Then when the guys came they informed me the new one would do the same thing because the owner doesn't provide the proper parts to the waterslide. He uses the landing as the pool part and closes up one side. What ends up happening is the water fills up and the weight of the water deflates the landing which makes you end up landing on hard ground. If you look at any waterslide online there is a landing filled with air and there's an attached inflated pool. This was very dangerous and kids got hurt including myself. When i called regarding the issue the woman who answered was so rude and a nightmare. I had to force her to let me talk to the owner because i was demanding a refund. Finally, I got a call saying they would refund me a portion of it... I said absolutely not they would have to refund the full amount and they are lucky no one got injured enough to sew them. Finally, they refunded me the amount of only the slide. One more thing, the slide smelled terrible... you could clearly tell it wasn't cleaned properly if at all and was not dried out properly after each use. Company is horrible. Always make sure there is a landing and a pool with waterslides. read more

I am giving them a 2 star review as I have had previous decent experiences with them years ago. But this last time around, I was not that happy. In fact, the only reason I used them this time was they were having a deal with 4-in-1 Combo, chairs, and tables, which was exactly what I needed. When I called to make the reservation, the person on the phone (A man who I am assuming was the owner, but didn't give me his name) was not that friendly. Seemed almost like he was bothered by my call. He also sounded like he was in the middle of lunch or busy shuffling papers around. Anyway, he took my information and I told him that my party was starting at 3pm. He said they could pick everything up around 6pm. When I asked if the pickup time could be later, he said that if it was any later than that, they would have to just leave it overnight (no charge), which I thought was weird as every time I have rented a bounce house they have always picked it up around 8 or even 9pm. So I request to have it dropped off around noon, as I wanted plenty of time to have everything setup before everyone arrived. He said I would receive an email confirmation of my order, which I never did. The day of the party as my family is having breakfast in our PJs, the dude arrives to drop off the items around 10am. Normally I wouldn't have been too upset since that means the kids have a few hours extract of play time, but they hadn't called to say they would be early, the yard wasn't ready, and we were in our pajamas. So my mom and I had to move some stuff around in our jammies so the guy could do his drop off. He was pretty nice, placed it where my mom asked him to, and we watched him take his time cleaning it. It was in decent shape. I asked what was the latest time he could pick up that day, he didn't give me a time. Just said that he had a lot of pickups and so our items wouldn't be picked up until the next day, around noon. My mom wasn't happy about that as it was her yard and she was worried about liability if something happened to the bounce house. He reassured us that they did this all the time, and we wouldn't be held responsible if something happened to it overnight. Party was good, we had plenty of tables and chairs for everyone and the kids enjoyed the bounce house....were in it until nearly 10pm. The next day we cleared off the tables, folded all the chairs, and waited around for them to pick up the items. Noon came around and no one showed up, no phone call. I had some stuff to take care of, so I left for a while. Came back, my mom said they still hadn't shown up and hadn't called. Around 4pm I called and asked when they would be picking things up. The person on the phone seemed confused, told me they had some "problem" in Los Angeles and so the pick up guy was late but that he would be there in under an hour. He finally showed up around 5pm. Sucks that our Sunday was basically spent waiting around for this dude to pick up items that could have easily been picked up the night before. Anyway, I am undecided if I will use them again. I see tons of bad reviews, but as I said, I have had positive experiences with them. Had they picked up the items that same night, and had friendlier customer service, I would have given them a better review. read more