Thankfully I found JOLLY BOUNCERS. They found everything I need I to plan my events. Excellent customer service. I'll recommend it.

I placed my order on October 19th AFTER speaking with someone and getting some questions answered and they call me back Nov 18th to tell me that they cannot render their service because it'd in LA and it's at a park! They were not willing to accommodate at all. read more

Jolly Bouncers - Proof that at time of reservation it was marked that the location was a park - Bounce House Rentals Near Me - Simi Valley, California

I booked 3 heaters, 1 margarita machine, 40 chairs and 7 tables 1mo in advance. Before booking anything I asked what came included with every item, specifically the margarita machine. The girl I spoke too advised 2 syrups and supplies for 50 servings (cups and straws). It was not a cheap rental.... A day before the drop off date they called to confirm my order and I once again confirmed what came with the margarita machine. Friday came around for drop off and they showed up 1hr late from when they said they'd arrive. They didn't leave me any supplies for the margarita machine, 1 table was broken and none of the heaters worked. I called Monday morning to follow up and I was just getting the run around. The girl was stating that no where do they claim they offer the supplies for the margarita machine. And she said they didn't charge me for the heaters. It's not about that, I rented something and I hoped they would work because everyone left early from my event of how cold it was. She said she'd follow up about the broken table and speak to a supervisor. But not follow up. read more

I would seriously think twice about using this company. Not only did they not pick up the bouncy castle, tents and 20 chairs we rented. They left the stuff in our back yard for over three months. Then, when the owner of the company finally answered his phone (we tried calling many times) he yelled at my wife, accusing her of not wanting to return the bouncy castle. I have no explanation for their bizarre behavior... I mean, does this guy really think we enjoyed having this giant, dust-filled eye-sore in our back yard for so many months?? It's too bad because my daughter actually enjoyed using the castle on her birthday. But I have serious reservations about any company that could be so disorganized and/or incompetent that they could lose track If such an expensive piece equipment. If you do decide to rent with these guys... I would recommend getting the direct phone number of the person who drops off the castle... And arrange with him directly to have it picked up. Just my two cents... I hope this helps. read more

They want to charge me $120 more than their website for not legitimate reason. Not a good company.

My cousin had previously rented a Margarita machine from Jolly Bouncers so he recommended them. I did my research and their pricing was comparable, so I rented a duel Margarita machine for my wedding in July. The day of the event, the drop off was done on time. The bartenders tried setting up the machine but it didn't worked, it was leaking. They attempted this several times but it continued to leak. My cousin who had previously rented this item knew how to set it up and went to see if he could help, but he confirmed that the Margarita machine was not working. I was disappointed when I ordered a Margarita and it was not a frozen one. I was then told what happened. Machine pick up was scheduled for Monday. On Monday morning I called Jolly Bouncers to make them aware of the issue and all they said is why didn't you contact us on Saturday to make us aware. No responsibility or even I'm sorry that your event didn't go as plan. How can they expect me to stop in the middle of my wedding to reach out to them and make them aware of a faulty Margarita machine. They asked to test the machine during pick up, which they did, and realize that it didn't work properly. I asked for a full refund and to get it was like pulling teeth. Every time I called, the person working on this was either out of the office or not available. I was told someone would call me with an update and nothing. By end of the week I was livid. It took a whole week of me following up daily before I got a hold of someone who actually took care of the refund. I can't say my experience was a great one. Book at your own risk. read more

Jolly Bouncers just saved the day! We had a bounce house reserved with another company (Wow Party Rental) and they canceled on us the MORNING OF THE PARTY! We had a couple dozens kids on their way over for our daughter's third birthday party, and my wife and I were panicked. I called Jolly Bouncers and they were a godsend. Friendly, efficient, actually answered the phone on a Sunday morning. They had a pink bounce house in stock and were able to deliver it to our party just before the first guests arrived. With zero notice they buckled down and went above and beyond to solve our little fire drill. Huge thanks and kudos to the whole team. Oh, and the actual bounce house was clean, worked great, and was a huge hit at the party. Thank you, Jolly Bouncers. read more

I hired this company as a surprise to my 35 year old single mom of three who recently lost her husband to cancer. It was her sons 6th bday and he wanted a moonbounce so I, along with other community mothers chipped in to surprise him. The birthday was set to start at 2:00 so I arrived at 1:00 to help her set up. Upon arrival, I saw the moonbounce, and it was completely torn up and shredded right above the slide. I was embarrassed that this was the moonbounce we received. I immediately emailed the manager and asked him to call me to discuss this. I had no time to call him since I was helping her with her three little ones as we were setting up. The second the kids got into the moonbounce I realized it's not only disgusting looking it's actually a HAZARD!!!!!! The kids couldn't put their arms up to go down the slide because their little fingers could have easily gotten caught in the shredded plastic. They also couldn't jump where the slide was because their heads could've gotten stuck!!!!! We had a father there watching every kid and telling them to not jump and keep their arms down!!! The minute I arrived home, just an hour later I called to follow up with the manager. He was completely comfortable having sent that and when I explained what a hazard it was he suggested that we drape the area with a towel or sheet of some sort! I told him he should NEVER rent products like that out and it is a lawsuit waiting to happen. He would not refund my money and was completely disgusting and unapologetic. I could go on and on with the things he was saying!!! Bottom line, WORST COMPANY ever, they rent HAZARDOUS MOONBOUNCES, HORRIBLE CUSTOMER SERVICE, NO REGARD FOR CHILDRENS SAFETY! -this is the first time I have EVER written a yelp review. I just want to spare a child from getting hurt. If there was an option of zero stars, that's what they'd be given. read more

Jolly Bouncers - HAZARDOUS MOONBOUNCE - Bounce House Rentals Near Me - Simi Valley, California

Unbelievable customer service. Went above and beyond to find the right water slide that would fit my driveway. Very responsive and great attitude. Will listen to every question. Respond to every email. read more

Wow! This place exceeded my expectations. They were right on time for delivery and pick up, the bouncy house was just the right size, clean and super cool (avengers!!). Ryan, the delivery guy was soooo nice AND handsome, which is always a bonus! It really could not have gone any more smoothly and I HIGHLY recommend these guys. The price is excellent. Great price, great product, great service. I will use them again. Thanks for making my son's 6th birthday party so special!!! read more

DO NOT USE THIS COMPANY!!!! They will try to sneak things into your order that you did not want and then make you pay extra! We ordered a simple bounce house and sumo suits and got charged an extra $300 for something we did not want. They never sent a confirmation email and never called the week of to confirm delivery. We called them the day of the party to make sure they were still coming and they were very unprofessional and rude. They tried to charge us more than double the initial bid! Save your time and money and order from a different company! read more

I googled for a swing ride and found boomers events with a good price. booked online for the swing ride, a ball pit, slide and cotton candy machine. this was on sunday. called them back a few days later to confirm, they tell me its not in stock. but they'll see what options there are. i then get another email with a revised quote for the swing ride over DOUBLE the original price. I call them up and they say, oh boomers website isnt accurate, you need to go thru jolly bouncers. no apology for not getting back to me, for doubling the price, for being absolutely unprofessional. i cancel the swing ride. turns out the ball pit isn't like what was on the website but a totally different product - a moon bounce with some balls. i was impressed with the delivery. the guy called inadvance, showed up on time and was friendly. but the cotton candy machine didnt work well and the bottom of the slide didnt stay fully inflated when an adult went on. i have rented numerous times and have never seen that. read more

Sad to give negative reviews but maybe someone can be spared the experience I had. Booked two bouncers far in advance. I called and confirmed (twice) that we were all set for my party. The day before, they asked to drop the bouncers off early and we said no problem. We then missed a family dinner with out of town guests waiting around for them to show up. No show, no call. We finally got a hold of someone and they said delivery would be for the next day now between 8am-11am. Party starts at noon so I confirm they will be there. Yep. We wait all morning and the other vendors and caterer start showing up and can't set up because of the location of the bouncers. No delivery. By now it is 11:30 and early gusts are arriving with nothing set up. I text (AGAIN) and am told they will be there in 20 minutes. Right. I told them not to come to avoid the insane stress this was causing. No bouncers and huge holes in our event. So stressful to be lied to and then hung out to dry. read more

I have used so many bounce companies before and the is one by far is the worse service I have experienced. The jumper itself had tears in the nets that were being held by ropes. Very outdated bounce house. The person who delivered the bouncer was very friendly and nice but the owner should seriously look into better business practice. They don't value their customers time at all!! Never again! read more

The lady who answers the phone is super rude. Our jumper was delivered 3 hours late after all the kids attending the party had already arrived, they started to ignore our phone calls when we tried calling and asking how much longer it was going to be then someone text us saying they can't talk because they have Covid. The next morning when they were supposed to pick it up told us their driver isn't in yet and they're not coming till the end of the day. Horrible customer service and very disappointing no apology or anything for the inconvenience. Very unprofessional and unorganized. read more

Contract said they would arrive between 8-12...showed up at 240pm... driver told me his car broke down and he got a speeding ticket neither of which are my fault yet they still charged me $260 - only gave me a $30 discount. Woman on phone was extremely rude and arguing with me . Wouldn't recommend unless they can fix their customer service and do the right thing. Ended up having the bounce house for 3 hours and paid $260. Reached out to mark the manager and waiting for a reply read more

was great for the neighborhood block party! set up was early and pick up was easy. will definitely use them again!

We ordered a Jolly Jumper for a delivery agreement for Saturday at 1000. It's already 1150 and still no sign of this ever eluding Jolly Jumper. I called the company and requested some credit since they are already late and I am not sure what time the jumper will be delivered. A representative from the company informed me that they cannot do that and our time will be extended anyway. This rationale probably works for someone who did not make plans after the party. This company charge for an insurance fee. I have rented jumpers from several companies in Ventura and "Jolly Bouncers" is the first one that does this. It should not be a problem if the company can also assure that some of the rental cost will be credited back to the customer if they do not deliver on time. There is another person who already mentioned this tardiness in their review. To potential customer, consider giving your business to some other Jolly Jumper company, especially the ones who truly care about their customer. Sincerely, Rodney Update. We were given some credit for lost time. Thank you. read more

We recently ordered a slide for my daughters bday and we were given a 4 hour window for delivery they showed up almost a hour late. This was the only entertainment for the party so of course I was infuriated because my guests were just sitting around waiting. The delivery guy showed up to set up and he was extremely nice ( the only good thing about this company) once set up the party had been going on for almost 2 hours!! I was so annoyed I had my husband call the owner and all he could say was that we said it started at 12!! Uhhh no contract states 10:30.. he was so rude and offered only 10% off after arguing with him. No company should be this disorganized and show up that late especially when this bounce house was booked a month in advance. The owner needs to work on better costumer service along with his employees who answer the phone. They promise they will call back with information and they never do. I wouldn't recommend this to place to anyone anymore. read more

the setup was fast and everything we expected.children had a great time thank you again

In the middle of the party the generator stopped working and the bouncer went down. We called the driver and he said he could not help. The kids were disappointed. Will never use this company again. read more

This was our first time renting from Jolly Bouncers, and will definitely our last. We rented a bounce house for our sons 5th birthday, and the bouncer that was sent to us was garbage. The bouncer was leaking air from most of the seems. When the bounce house was set-up it was only hooked up with one blower. The one blower wasn't keeping it fully inflated, so they had to return and hook-up a second blower, which barely corrected the problem, than I noticed that the hose to the waterslide was split. I was told by the delivery guys that they were going to put in an order to have the bounce house taken out of circulation due to its condition, and to contact Jolly Bouncers office regarding the problems. I contacted the office, and was told that I would receive a phone call back from a manager regarding all the issues that we experienced. It's now been over 2 months, and I'm still waiting for a return call. read more

Jolly Bouncers - Split hose to waterslide - Bounce House Rentals Near Me - Simi Valley, California

Just used Jolly Bouncers for our son's birthday party and it was a blast. Admittedly I was little nervous after reading some of the reviews but I had already booked it before looking at Yelp so I decided to go with it and everything turned out great. They called the day before to confirm that someone would meet us at the park between 8-9am for a 10am event start, and the morning of we got a call from Eric at 7:30 confirming he'd be there at 8:30. Eric was there when he said he'd be, was friendly and got right to work setting up the bounce house which was up and running by 9. We had his phone number and he said he'd be in the area if we had any issues, which we didn't but it was great to know he'd be around if we did. Our event was supposed to be over at 1pm and I saw him in his truck in the parking lot but he said that he saw kids were still playing so, "no rush, you have until 2pm" which was great. Definitely don't want to discount any of the experiences other people have had, but it was a pleasant reminder that when people have an experience that meets their expectation like I did they aren't as likely to write a review (i.e., the company did exactly what you paid them to do so you're happy but unless it was so amazing that you feel compelled to write a good review people usually only write a review if they had a bad experience). In fact, the only reason I feel compelled to write this good review is because I remember being scared that my kid's party was going to be ruined after seeing all the bad reviews written by others, so this is for any future parents like me who come to this page after already booking and start getting nervous - I can't guarantee that you are going to have the great experience that I had but I at least wanted to let you know that everything went smooth for me so fingers crossed you find yourself in the same boat :) read more

TERRIBLE customer service. I rang to get information and the person that picked up the phone sounded like she was having a bad day or just unhappy to be working there. Very rude. read more

NEVER AGAIN will I use this company. After I confirmed that they drop off at 1, I got a call from the driver at 10:30 stating he was at the park with the jumper. After I explain to him that we would NOT be there at the park I get a call from the owner. He was VERY rude and to top it off he hung the phone up before I could say anything. read more

STAY AWAY!!!!!!!! ***BEWARE OF WHAT YOU BOOK vs WHAT THEY BOOK FOR YOU*** Unprofessional. I booked a jumper at a "great" deal with the OWNER, while he guided me over the phone, on the website to the specific jumper. Of course, too good to be true. They called me 48HRS prior to my event to "confirm" the rental of a complete different jumper. A disappointment to me AND my 3YR old son who was overly excited after I had already showed him the jumper with the "cool slide" he'd be getting. Needless to say I cancelled, will probably hear a "where's the slide?" at his party, but hey, that's my problem to now answer and solve. Thanks, Jolly Bouncers! read more

I really wish I would have looked at Yelp before renting from this company. I promise from now on I will always use Yelp and not a recommendation. I rented from this company a boxer ring for my church. I was told on the phone that if I paid in cash the payment would be a lot lower. Since it was for church, we obviously opted for the cash payment. But they asked for my credit card for security purposes. Well, we received the boxing ring and the kids at church loved it and I paid in cash. I thought the whole transaction went normal. Until I received my credit card bill and the amount was also charged to my account. I called them everyday for two weeks asking them to resolve the issue and I got the same answer every time "I need to talk to the driver". Its been over a month and now that I've read these other reviews I'm afraid my church is going to be out of $200.00. read more

If I could rate this company and the owner zero stars...I would. I work in customer service and this is by far, the worst...absolute worst business I have ever dealt with. My wife and I have used this company roughly 11 times now for everything from parties to sporting events for our kids. We even recommended this company to other friends for future business. Most of the times they were great for the service they provided however this last business transaction was horrible. We talked to some friends about the possibility of getting a jumpy for 4th of July. They said they liked the idea and to let them know how much it would cost. My wife called at 4pm on Monday July 2nd to find out and found that they only had one jumper left so she placed the order realizing we had 24 hours to cancel. After talking with our friends and finding the price of $300 to be too much. We decided to cancel. We placed several calls to their number using the options they provide and each time we got an automated system which eventually hung up on us. The only way to eventually get a hold of them was to go through the "New Business" option. After getting a live body, which I believe was the owner, the guy proceeded to try and give me crap about cancelling my order and tried to tell me he was going to charge me $150 for the cancellation. After telling him that we were well within the 24 hour cancellation time and that he could not charge me, he continued to try and argue with me about the transaction. I told him how long we had been customers of his and that this transaction would basically end my service with him. He rudely told me that he would cancel the transaction and never use my service again. I had recommended a friend to him for his service and my friend had the same experience which really surprised us. Now I guess my friends experience is our experience. So, sad to say, at this point, this guy has lost quite a bit of business and recommendations. I strongly advise against using this company. With so many other companies out there...you are certain to get better customer service from someone else who knows how to deal with customers. read more

Extremely dissatisfied with this company. Especially if you are a mom and like to work on a set schedule you definitely want to avoid this place at all costs! I was called on a Thursday to ask if they could deliver my jolly rental and tables on friday instead of saturday because they are really busy, so I agreed to a drop off time of between 11 and 1p on Friday. Friday morning at 9am I get a call while I'm out with breakfast with my family that they will be at my house in 10-20 minutes. No where near the time I scheduled with the lady on the phone. So I rushed through breakfast to get to my house early to let them drop off. The man that dropped of the jolly asked me what time Saturday he could pick it up. I told him that the party ended at 4 so anytime between 4-5 would be perfect. Saturday rolls around and the party ends and I am waiting at my house for the guys to come grab everything. Finally 8 o'clock rolls around and still no show from anyone. I decided to call the man who originally called me on Friday to drop off and ask him when he would be here. He tells me that he wouldn't be making it to our house that night and that he would be coming Sunday morning to pick it up. Sunday morning....being EASTER! I told him ABSOLUTELY NO. I told him 4 TIMES that he was not allowed to come to my home on Easter to grab the equipment and that he would have to come Monday instead... Welllll you could only guess what happened...... SUNDAY MORNING AT 7AM! Guess who shows up at my door? YUPPPP the jolly jump guy. So I don't answer the door and HE CONTINUES TO RING MY DOOR BELL 5/6 TIMES! Now mind you I rented this jolly jump for my ONE YEAR OLDS birthday. Meaning I HAVE A ONE YEAR OLD THAT YOU ARE WAKING UP! I was absolutely furious. I am extremely dissatisfied by the way this company handled this situation and I will be telling EVERYONE to avoid them at all cost!. I am so upset with the owner Mark who did absolutely NOTHING to make me a happier customer. Oh and before I forget the Jolly Jumps are nothing special. Ours had holes/tears ALL OVER THE PLACE. read more

So I just used this company for a party. They came as a recommendation from CPRD. I got a call around 10:15AM (delivery between 10am-11am) letting me know they will be there shortly at our park. Delivery driver accidentally went to my house (no big deal mistakes happen). They arrived got it all setup and the part was on the way. If I am being entirely honest the bounce house was a little dirty it was mainly just some leaves and stuff, honestly didn't care though, these things are used outside and around birthday parties and events so a few leaves was no big deal. The only real issue I had was with the pickup time. I called the dispatch and was sent to a voicemail. Got a call back about 15 minutes later from Mark letting me know they were running a late but a crew was on the way. He told me I could leave and not worry about waiting which I appreciated but we were in a public park and I didn't want to leave their generator/blowers out. Luckily my wife didn't mind staying behind to make sure everything was proper. Crews came and apologized for being late. As far as I was concerned we just scored some extra time for the birthday boy to have the bounce house all to his self! With all this being said I had a good experience with these guys and would use them again in the future and recommend them to friend and families. Don't let the previous reviews worry you about this place. Mark and crews we're very pleasant to deal with it. read more

on time and set up perfect. only down side was I ordered a castle and I got a call the morning of advising me that they didn't have it and brought me a unicorn. other than that everything worked out great. thanks! read more

Amazing!!! I ordered a bouncer from another company. It was horrible. I sent it back.....their website was misleading (it was old and nothing like the picture online). Found Jolly Bouncer and an hour later a new bouncer was delivered. It was new, clean, and everything my kids could have asked for. Will only use Jolly Bouncer. They saved my son's birthday party!!! read more

OMG! we booked a bouncer for a huge event. The delivery driver was late and rude. After setting up the bouncer it inflated, he left. Not even 30 minutes after he left the bouncer was still in the on position but deflated completely. We called various times for someone to help and no answer. Our manager called recently to discuss a refund since we paid for all these hours of use without getting any of the time. Mark told her no and that he talked to his driver and it worked. Absolutely ridiculous, where is customer service especially because we could give him so much more business. He told her he would do a credit but she declined because honestly the service SUCKS! Oh and did I mention whoever was suppose to pick up the bouncer forgot to do so. Our staff had to stay way after the event to wait for an employee to pick up the deflated bouncer. Find another company to use. read more

Very disorganized company, i rented a boys Disney Cars jumper and two tables with 20 chairs and got a purple and pink jumper with a dirty and sun faded cars sign. Not only that but the inside of the jumper smelled dirty. The party was on Saturday December 10 and they asked if they could deliver it a day before, so Friday December 9 and pick it up Saturday December 10 at five. They didn't show up to pick up the jumper, table and chairs until Monday December 12 at three. Every time we called so they could come pick it up, the lady on the phone had a hard time finding our information, once they found our information they would tell us someone will go pick it up that day,no one would ever come. Almost two days after our party did they show up. Very very disorganized company never again will i rent from jolly bouncers. read more

Jolly Bouncers - Ordered a boy jumper with a Disney Cars sign. I got a pink and purple jumper with a dirty and sun faded sign. - Bounce House Rentals Near Me - Simi Valley, California

Amazing service. On time and efficient especially Cole who was very polite and provided us with excellent service. Will def use them again.

I am also shocked at the bad reviews! My son had a huge party today, we had a trampoline bounce, an obstacle run bouncy and an amazing volcano that went into the pool! Everything was set up by them and they were SO nice to all the kids all day! I don't remember the girls name right now that set everything up (sooo tired from the party) but she rocked our party! Thank you guys so much! Definitely using them for every party. read more

Just wanted to say thank you so much for everything. The bounce house was a hit today and they guy who dropped off/picked up was the best! He was so quick and very nice! I'm so happy he was able to come back at 4:30 today to pick up after the party. Thank you again for everything guys! read more

this company was horrible! I will never refer anyone to them...along with never sending an email confirmation, the unskilled delivery person did not know how to put up the popups, then left..we call the company and they lie and say they will send a guy,never did... so we paid about $150 in pop ups that were never used. This company sucks! and even with that they never refunded my money or anything...use another jumper company they suck! if i could give no stars I would read more

This company nearly ruined my twin daughters' 4th birthday party. I ordered a bounce house - their one ask for their birthday - over a month before their party. Received confirmation email and rental contract. Day of the party, 10 mins after scheduled drop off, there is no sign of them. I call, speak to someone who tells me she's going to call the driver and then call me back. Ten minutes later I have heard nothing. I call back again and she asks me for the order number, which I provide. She puts me on hold. Says she can't reach the driver and she'll call me back. HANGS UP. Five minutes later she calls me and asks the order number again. I provide it. She says she can see in the system that the order has been cancelled. I NEVER CANCELLED THE ORDER. At this point party guests are expected to arrive within 30 mins. I am devastated. My little girls want their bounce house. She tells me she will talk to her supervisor and call me back to see what they can do. I NEVER HEAR FROM HER AGAIN. Thankfully my husband picked up the phone and called another local company who was able to drop off a bounce house right away. I strongly recommend you spend your money elsewhere - this is a horribly run company who does not care about your party or event. read more

I love these guys! I've used them 5 times for birthday parties and it's always great! They have over 100 choices, always show up on time and are very friendly. To be honest, I haven't tried any other company cause these guys are awesome!! read more