I have been using this pet shop for around 25 years. I have recently due to poor health, been registered as disabled and spend a lot more time at home, so I treated myself to a fancy biorb tank, purchased a fish, got the water tested and was told to buy bogwood to raise the ph levels. The fish became sluggish so I brought it back to the store for them to treat it and purchased a new one. Before adding the new fish I was told the nitrate levels were too high so again I did what I was advised to do to correct this and bought test strips from a particularly stern, rude red headed female member of staff. The next morning the fish was covered in white spots, so I brought the fish back to show them and was sold yet more medicine. At this point the medicine etc had cost me 3x the price of the fish. As I continued to shop around the store for my other pets, I was shocked to hear three members of staff including the manageress, patronising and talking very negatively about me while I was still there. I walked by and told them I heard every word they had said about me and swiftly went home to treat the fish. About one hour after this, the fish died so I was so enraged that I brought it back again and told them the medicine had killed it. Trying to cover up for their negligence the manageress claimed that they hadn't been talking about me, and apparently had been talking about the fish. I may be disabled but I am not deaf or stupid for that matter. They said they will not sell me another fish so I bought my two new little guys from a local aquatic centre who seemed much more knowledgeable. I really can't believe how unprofessional the staff are and that this behavior is tolerated by their employers. I will not be back and will tell anyone that will listen how ignorant the staff have been. read more