I originally found Genesis Real Estate Management here on Yelp when I was looking for someone to…read moremanage my properties in Tucson, and I'm really glad I did. Specifically, Lemonie has been great to work with. She's very responsive, easy to communicate with, and does a great job finding tenants quickly. This past year has been especially difficult with storm damage and having to replace a roof during monsoon season. Since I'm out of town for work, I was worried about how everything would get handled, but Lemonie really stepped up. She coordinated with multiple contractors, stayed in contact with my tenants, and handled everything professionally. She made what could have been a very stressful experience so much easier for me. I really appreciate having someone I can trust to take care of my properties when I'm not there. Thank you, Lemonie, for everything you do for me and my tenants!

I've lived in a house managed by Genesis for seven years now…read more The two times that I've had issues with appliances, not working Genesis has failed to handle the situation with any sense of urgency. I sent a message on July 20 about my Oven not working and did not get a message back until September 1 As far as customer service goes, this is a complete fail on their part. I would not suggest this company to take care of your property.

The worst part of HOAs and management companies is you are required to give them a key to your…read morehouse. This is the beginning of your nightmare. The CC&Rs gives Board Members the right to enter your house at any time, with or without your knowledge. All they have to say is they thought they heard someone screaming for help. Very common, happens all the time. You have more rights living in an apartment. Board members start out fine, but always end up on a power trip. You have to worship them or they will figure out a way to put a lien on your house. Now it's time to hire an attorney at $30k or more. Good luck.

Our community this place manages has trash in common areas, overgrown weeds in common areas,…read moredoesn't respond to calls or emails for days. When they do respond, it's with all the pleasantries in the world yet nothing gets done to actually have our community look up kept. Which is rude and dismissive in my opinion. To add to the above, they have no issue sending letters advising the residents about a few weeds, or a tree not properly trimmed.... Which wouldn't bother me if they actually took care of their duties first. It's not difficult to hire a landscaping company and schedule regular maintenance and then, you know, check on it every few months to make sure it's done properly, or actually listen to the residents when they complain about trash overflowing the common bin by the playground for over a month. I'm not sure what they do, but I do know we pay enough per resident to have the garbage bins emptied weekly and the weeds/tree/trash cleaned at least every other week. The fact we don't is frustrating. The fact our calls and requests go unanswered is infuriating. Terrible.

If I can rate this establishment with zero stars I would. My fiancé had rented through this…read moreestablishment only to be greeted with a whole bunch of problems we had even paid for me to get on the lease and was never put on the lease. One of the employee employees couldn't even prove who she said that she was because of the fact that she thought she was better than everybody and the service just outright, ignorant, petty and childish. They don't value their customers at all. They don't value their tenants. They don't value anything they value themselves and actually their main headquarters for this establishment is not even in Tucson. It's all the way in Texas look up who you really renting from and do your research first before even considering filling out a lease with these people they'll get you kicked out of your own house for any reason that they think it's necessary. It's not OK and it's not all right.

My experience proved renting from Acacia to be a nightmare. I had four outside security cameras…read more stolen, the lock on my storage shed in the carport cut clean and everything in the shed was trashed, I had loiters hanging out 24/7 as the property backed two hotel parking lots, my windows pried open, three vehicles deeply scratched/keyed while in the carport, weird people walking the alleys by my bedroom all hours of the night, yet Acacia had no interest in those issues, nor my safety, merely telling me to file police reports. That was nothing compared to their lack of empathy/accomodation in not allowing me a couple extra weeks after lease end to move even after paying the entire 12 month lease at $1150.00 month. I was in two major car accidents, lost my job and sustained back issues. They had no renters waiting for the property, yet still refused my request to pay for a couple extra weeks for moving purposes. Instead, they filed a Writ of Restitution two days after lease end while I was packing and had a UHaul, forced me pay for that extra month at $1150.00, plus as additional $1150 for "holdover rent" for that same month, plus its attorney's fees and costs after their attorney lied to the judge stating "Acacia would have accepted rent for that month" when I had email exhibits from Acacia stating otherwise. In addition, they kept my entire $1750.00 deposit after I cleaned for days and paid people to touch up paint, and help me move. Acacia nailed the coffin by listing an eviction and judgment on my record making it difficult for me to obtain rental housing. (After all these unjust events occurred, I filed a complaint with the AZ attorney general, who after reviewing my Complaint and related documents, advised me to file a judicial complaint against the company and the judge). Please note, Acacia is NOT in your corner, it merely tries to rack up charges against their tenants in an effort to increase their percentages obtained from the real property owners for managing their property. Bottom line - steer clear!!

We worked with this company for around 5 years, signing and most of questions about issues were…read moreover the phone with them, and it was ok, not great, then communication was thru text or emails, always unavailable to answer the phone or return calls, until recently, that a problem in our rental occurred, what they did it was very unprofessional, not answering concerns, not being truthful, telling prospect tenants in a disrespectful manner that the house was not going to be available for rent for several months, the property manager was more professional than the owners. House inspections didn't happen as expected, they only returned a third or the deposit even we knew that the expenses for damage was more. We decided to end our contract with this company. Ali A.

RUN! Don't walk away from ANY property managed by these people. They are SLUM LORDS. They are all…read morerelated to each other and all their "contractors" (Johnny and Sons, particularly) are just handymen that work for them. I rented a higher end townhome from them in La Paloma. The house was INFESTED WITH RATS, had MOLD GROWING IN THE WALLS, and an old, decrepit AC that routinely broke down and created extremely high electric bills for me. I notified them of the sound of rats in the walls (see video) in early November, and they dragged their feet getting a guy in the attic space until January. The pest control guy said the attic was "full of rat shit". BTW, inhaling rat feces can lead to death (Hanta virus). Mold was discovered in master closet from a leak inside the wall. I had to pay for a mold inspector to come out. During remediation, rat feces and mold can be seen in the videos/pictures I'm attaching. Both my four year old son and I developed coughs and insomnia living here.. not sure if it was from the mold, rat feces, or both. To top it all off, they are now nitpicking over ridiculous things at move out, blaming me for weak water pressure in the kitchen. There is a hose spigot on the other side of the kitchen faucet wall that corroded due to 40 years of neglect and it just busted off. Johnny and sons then "jimmy rigged" the spigot, and the water pressure then nose dived in the kitchen (see corroded spigot). After all this headache (literal), they are now only giving me back half my rental deposit.. even though I left the house in immaculate condition (even paid to have carpets and floors professionally cleaned). Needless to say, I'm now taking them to court.

Bel Garcia is one of the most horribly unproffesional people to deal with, I doubt anyone could be…read moreworse than her. Stay clear of this money grabber! (looks like they're actually out of business already)

They went out of business with no contact for their replacement. Totally unprofessional…read more I'm going to have to knock on doors at my condo complex to see who the new management company is.

These guys were able to get my house rented quickly, but unfortunately, it was all downhill from…read morethere. The tenant they placed complained about seemingly minor issues constantly, and rather than handling routine matters themselves, Jesus repeatedly passed those complaints along to me, creating unnecessary stress and making me feel like I was managing the property myself. I also found Don's attitude extremely condescending. Although I was the client who had hired the company, his interactions often gave me the impression that I was working for him rather than the other way around. Ultimately, the company quit managing my property without notice, leaving me to deal with the situation on my own. While I appreciate that they found a tenant quickly, good property management involves much more than filling a vacancy. Communication, professionalism, responsiveness, and actually managing the property are equally important. Based on my experience, I would definitely recommend looking elsewhere for a property management company.

I have only been working with Don for a very short time and I am already delighted by the level and…read morequality of service he has provided. I was not thrilled about having to pay for a property manager, but had come to find managing our rental home from overseas too difficult to do on our own. Don has already given me such piece of mind, and it is like I finally have someone a the house that cares about it like we do.

Amber has helped our family for many years as a property manager and then real estate agent. We are…read moreout-of-state clients, and she made managing and selling our property totally seamless. When she put our property on the market, her staging and design skills made it look better than when we first bought it (even in the offers people commented on how well it showed). Amber is trustworthy, talented, and we just can't recommend her highly enough.

From the owner: Our professionals are here to help you find a home you love! Whether you are buying, selling,…read morelooking for a rental property to live in, or are looking to rent your property to others, we are here to help. We are a full-service real estate and property management office servicing the Tucson area including all the outlying areas of Midvale, Rita Ranch, Vail, Sahuarita, Green Valley, Oro Valley, and Marana.

Offers great costumer service, staff is welcoming and friendly. Awesome management company!read more

MAGA grifters. uncompromising, gaslighting, unhelpful, and misleading. unvetted maintenance.read more

This review is specific to Juan Miller and Cari Rascon. Juan…read moreMiller is personable and exceptional in his work, often going above and beyond to ensure that all issues are addressed. Cari Rascon is by far the best property manager I've had the pleasure of dealing with so far. She handles all issues promptly and professionally while still maintaining a level of personability, which is refreshing. Both Juan Miller and Cari Rascon are valuable assets to the Fort Lowell Realty company. Thank you Juan and Cari for all that you do.

I have been here at Craycroft Commons for going on 10 years now, when the property was 55 and over,…read moreno smoking, no pets. This year the property has turned itself upside down with the property manager, Ana Consuelo, the "Onsite" and tenants who have decided to mount surveillance cameras on the property. I fully understand Ring cameras and camera bulbs, but personal surveillance cameras covering the property as seen by my photos. What happened to personal privacy? All this starts with Property Manager, Ana Consuelo who does not care about the property nor the tenants living here. She has never visited the property to see how the tenants are doing. One meeting a month would be nice to see how the tenants are doing and listen to any grievances. The "Onsite", who Ana Consuelo hired, is not doing her job. The plants in the courtyard are slowly dying as she waters when she wants, as seen by my photos. I will be posting once a month on how this property is going, as I yearn for the old days. In closing, I would appreciate if management would replace Ana Consuelo and the "Onsite". Thank you... NEW ITEM WITH PICS... One of the tenants moved a pot directly in front of another tenants door. From pot to door is 15 feet. Would this classify as a fire hazard? Should tenant who moved pot be charged for endangerment? So much drama at this apartment complex now.

Update: Since originally posting this, there has been way more effort on Veronicas behalf to keep…read morein touch which is much appreciated. Understandably, Tucson has seen a crazy monsoon season which has left the restoration companies busy. Owners and Renters do NOT rent from these people or have them manage your property. This is on behalf of a family member who lives at a property on N. Walnut Ave. that is managed by RPM. On Friday, 7/2, their duplex property was hit by an intense Microburst resulting in the carport (which is attached to the home) to be ripped off while damaging about 2/3 of the roof. The carport landed in both neighboring properties resulting in property damage to both. My family member was able to get in touch with Veronica who asked to provide pictures as we were on our way home when this all occurred. Upon arriving we found multiple leaks coming from the ceiling on the interior of the home and also through light fixtures. We called multiple times to try to get in touch with Veronica, but it seems she had left for the day, leaving my family member and the neighbor to deal with the major property damage. With understanding to certain protocol in nature (IE Property management must relay all issues to home owner directly) there has been Little to no effort to put forth any line of communication, expectations etc. All the while, the property has been sitting with water damage to the interior of the home as well as potential fire hazard with exposed electrical. Edit: this review was drafted the week after the damages had occurred. Since then there has been considerable rain and water damage to the interior with no resolve. All attempts at getting any information from Veronica has been dead ended with vague information. There has been no insurance agent as promised. There has been no clean up crew as promised and there has been no timeline set forth from RPM for any potential repair work. Even temporary repairs. As of today there is water leaking from the kitchen sky light, walls, and down the hall way. The carport debris is still sitting on neighboring properties as well. Still including all of the original damage. The couple of times Veronica has reached out, her call was missed but returned in under 6 minutes with no answer from her. Email communication is inconsistent at best. The only option that was given to the tenants has been to break the lease. Which they'd rather do than to provide any immediate assistance to renters. All of this during a high demand market. If you own a home go elsewhere and if you are in the market to rent, run!

My son and his family rent through this property management outfit. They are in Vail Az the…read moremanagement company doesn't fix anything. They lie and say you will be contacted but never call. AC problems, broken screens, by fold doors broken from when they moved in, water leaks, rodent problems. Terrible management company, it makes us sad they have to deal with this, two little kids and another on the way. Very disappointed