So my care quickly went downhill. The injections didn't work and working with Brooke on billing is a pain. My last appointment was in Oct they over charged me and owe me a huge refund and Brooke refuses to even bill my insurance and give them the correct things to process my claims. I have emailed her over 15 times asking for the information to process my claims and she WILL NOT reply with answers. At this point I am filing issues with insurance and hope insurance drops them. read more

Dr. Koning is the sbsute best at pain management . His staff are all friendly and welcoming .

* WARNING* This practice is genuinely harmful, especially for patients who rely on timely communication and consistent medical care. The office staff -- particularly the management -- handles patient needs with hostility, retaliation, and a complete lack of accountability. Refill requests are delayed without explanation, urgent messages go ignored, and patients are given contradictory information every time they call. When you ask for clarification or try to understand their constantly changing timelines, the staff becomes defensive, rude, and dismissive. Instead of helping, they escalate the situation and make the patient feel like a burden for simply needing their care managed responsibly. What's even more concerning is how quickly the office retaliates when questioned. After asking basic, reasonable questions about my care, I was suddenly dismissed as a patient based on statements that were completely inconsistent with my actual communication. This practice uses their policies as a shield, not a guide -- and anyone who advocates for themselves risks being targeted or pushed out. For any patient -- especially those with chronic conditions -- this creates a dangerous and unstable environment. The staff's behavior is harmful, unprofessional, and emotionally distressing. I cannot recommend this practice, and I strongly advise others to be cautious. read more

As a retired executive with a background in customer service and conflict resolution, I always approach professional relationships with respect and a desire for collaboration -- not conflict. I simply want to be treated fairly and receive thoughtful, safe care. Unfortunately, my experience with Dr. Koning's office fell short of this standard. My questions and concerns were met not with curiosity, interest or care, but with a cold, bureaucratic tone that felt impersonal and unkind. When I raised valid concerns about medication safety and poor staff follow-through, the office abruptly -- and without notice -- ended the relationship. There was no explanation and no effort at meaningful dialogue. I was simply dismissed. Dr. Koning prefers to delegate patient concerns to his staff, even when his direct involvement is specifically requested. That may work for some, but to me, it felt dismissive and uncaring. The problems seemed rooted in disorganization and a lack of accountability, not malice -- but the impact was no less harmful. I don't share this information to dissuade, but to caution those who value a genuine "patient-first" approach to their healthcare -- an attribute Dr. Koning's office sadly lacks. read more

I am so happy to have found Regen to deal with my pain. They are easy to deal with, quick to respond and are able to control my pain in the least invasive way possible. Great place if you need pain relief and the office staff are so kind and professional. read more

Worst most unethical uncaring doctor I have ever had!! His office staff is so damn rude & all they care about is $$$$$!!!! They don't care about middle aged women who have been sick over 10 years with MS & numerous serious health issues!! read more

Don't bother going there if you are looking for a cannabis prescription for the state of Texas. They are a ripoff. They will force you to come back quarterly or more often and want to take blood tests too. Appointment $135, blood test roughly $300. Four times a year. And then you have the hassle or having to call them each month for a new monthly allotment. Save yourself time, money, and aggravation. Schedule with Texas Cannabis Clinic instead. It's only $140 for the entire year and they also give you your annual allotment all at one time. This is so much simpler and doesn't end with the frustration I had when seeing Koning. They are nice at ReGen, just as a doctor with an office, they have to make money to support the office and do so by over-charging you. read more

I came to Dr. Koning on the advice of a family member who highly recommended this doctor as he was a former doctor for the Dallas Cowboys, so my cousin said. I was excited because my cousin raved so highly about him. The first visit was great. The doctor was attentive. He listened. He just seemed to be the doctor I ever met. I have CRPS which has yet to be treated successfully and had been an extreme pain, so much though that I tried to kill myself. I had to cancel three appointments in which I was supposed to have spinal injections and my significant other told them I was in the hospital. I made it to one injection and had the worst reaction ever to it. I passed out that night and when I reached out to the doctors office because they were supposed to contact me within a week, I never heard from them. The pain was way worse. Instead of treating me, I was told that I was being dismissed as a patient due to mismanagement of my medication of which this doctor did not prescribe to me, meaning I tried to kill myself with a medication Another doctor prescribed to me. I was Accused of treating his staff poorly, which never happened. Yes, I did leave a frustrated phone message but never once did I take anything out on his staff. Instead of reaching out to me, I got an email from his wife, who apparently is his office manager, which explains why messages are never returned. My cousin is a known drug user. If you would like to know the drug he uses I can give you his name and the drugs. this doctor knows, according to my cousin, that he uses illegal drugs. He will treat my cousin but I get kicked out, careful what you say. this office will complain to yelp and they will take your review down because Dr. Koning cannot handle a bad review. read more

I am a new patient of Dr. Koning this year. His office staff have been wonderful to work with while being in pain and getting temporary relief before my scheduled injection. I was able to get my injection last week and what a difference it is making in my daily life. The injection process was easy and quick. No burning or pain at the injection. Looking forward to rehab and getting back to life after 6+monts of hip pain. read more

Love the staff! Dr. Koning and his staff are amazing. Dr. Koning sees to my pain and offers multiple solutions to achieve relief. He is very thorough and explains the cause and procedures. Dr Koning and his staff are show genuine concern and care on each of my visit. read more

This morning I had a medical procedure scheduled I was hesitant because of all the other Drs that I had seen for the same reason. Dr Koning Did an amazing job! the pain is gone, it's the most wonderful feeling in the world. 15 years of pain and now suddenly I can walk again! I love you Dr. Koning. He is professional! and the staff was amazing Thank you! read more

I started seeing Dr Koning after my twin pregnancy for chronic back pain. Dr Koning listened to my concerns after multiple Dr's told me it would correct itself at some point and wait it out. Having young twin babies at home while in so much pain isn't feasible to care for them properly, so that answer just wasn't appropriate. Dr Koning put a plan together to get me into a different position within 6 months. I am enjoying my life so much more and caring for these twins! read more

I posted here before about Dr. Kooning will not communicate with patients in any manner unless you have an office appointment. I reached out to the the Dr. For advice on whether I could safely take Tylenol 3 after a major dental procedure and he would not respond. I am left guessing. Thank you Dr. read more

I am now a patient of ReGen Pain Mgment. It is as it should be. I brought my records to this practice. I expect to have a good lifelong relationship with this practice. read more

DrKoning and his team of professionals are the best at what they do. Always friendly and professional. Always returns my calls without fail. He is so smart and has helped me better than any of my doctors. The entire office has gone over and above for me with my insurance and complex case. I never have to wait in the office and he's always so good at listening to my concerns which most doctors do not do today. I'd give him 10 stars if there were more!! read more

Dr. Koning is an amazing doctor! He genuinely wants to make you a better person and not have as much pain in your life. He spends as much time necessary to really get to the bottom of what's going on in your life. He diagnoses and Treats your pain. I've experienced surgeries with Dr. koning as part of my treatment and he truly does have impeccable bedside manner. read more

Dr Koning is great at treating back & spinal pain & I'd highly recommend him for that. I've had chronic headaches for years & he continues to deny me any pain medication or a solution for those headaches. I believe I will have to go elsewhere for headache treatments. Also, if you have any issues or emergencies after hours or weekends, Dr Koning will not respond. That's why I'm giving this review 3 stars. read more

After being in severe pain for 2 months & countless doctors, I finally met with Dr. Koning today & I must say I'm highly impressed. Everyone there was amazing and Dr. Koning is everything you could ask for in a doctor - highly knowledgeable AND caring. Usually you get one or the other, but I lucked out! I have the utmost confidence in him & after all the doctors I've seen, that's saying something! Finally someone who isn't dismissive of my pain & did everything that he could to have me walk out of his office with less pain & a smile on my face. HIGHLY RECOMMEND! THANK YOU SO MUCH! read more

Strong 1st impression!!! I was seen in 4 days after Calling. Very impressed with the entire practice. The office staff was fantastic. The Dr was empathetic, informed and looking for a positive Outcome. Having been in pain for 12 years and been maintained on opioids for numerous spine problems I have never been treated so well by any physician or staff in this field. You may wait in the waiting room a while but it is worth it as he takes his time and listens it is refreshing to be treated with respect and dignity by a pain management office. A plan to improve my quality of life rather than just be brushed off with more pills read more

Dr. Koning is wonderful, caring and truly dedicated to helping his patients. I have always had great interactions with his staff and PAs. I was referred by my neurosurgeon and despite the office being much further away than my previous provider, I felt it was worth it because of all the staff and Dr. K! read more

Worst staff ever!!! Worst doctor ever!!! AND I MEAN EVER!!! I wouldn't give this a star, but you can't leave zero stars and write a review. I am in a wheel chair. First off, it's a tiny waiting room. And I mean tiny. There were 4 ahead of me and I had to wait in the atrium outside of the office. I had called ahead to let them know I was a 10+ pain level and might they have a bed to lay down. They would get me in a room in 20 minutes. An hour later...They call me to a room. My butt is in severe pain because of sitting on it for the past 4 1/2 years. I had to fill out a ton of paperwork before I came in and a bunch more when I got there. Not one staff member came over to help me move a chair so I could stay in the office. I have Medicare. A lot of doctors hate Medicare. So why they take it, who knows. This office lacks total compassion for their patients. Never, Ever go to this doctor for ANYTHING! Never in my 64 years of life have I been treated so poorly from a doctor and his staff! There are better pain centers in Plano, Frisco area. Did I drop an F bomb? Oh hell yes I did. I wouldn't let them care for my dog!!! read more

Dr. Koning USED to be a great doctor in my opinion. After my last experience, that's changed. I came in for pain that I was having after starting a new medication that my PCP ordered. My PCP took me off the medication but the pain didn't stop. You have pain, you see the Pain Management Doctor. I was desperate, so I scheduled an appt with his Frisco office.I waited NEARLY 2 HOURS just to be seen.The person who walked in to talk to me was Dr. Koning's assistant. I've had trouble with her in the past because she is very rude.I grabbed my things and left. I still needed my refills so when I called to at least get those, they told me that Dr. Koning would not refill them until he had examined me. His next appointment was 3 weeks out.They said I couldn't see him before then because I was "disrespectful to his staff". WHERE WAS MY RESPECT WHEN I WAITED 2 HOURS FOR AN APPOINTMENT WITH MY DOCTOR?! I went to my PCP and they have since referred me to a new Pain Management Dr. Don't go here unless waiting in lines and being scoffed at by a Medical Assistant is your thing. read more