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    Jones Jedediah W

    5.0 (3 reviews)

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    CareMore Health Clinic

    CareMore Health Clinic

    1.9(8 reviews)
    0.7 miEastside
    Available by appointment
    Certified professionals

    After going to this Carelon (formerly Caremore) center since 2023, I'm sorry to say the…read moreadministrative issues I mentioned in my prior review have only gotten worse. They still don't have an online patient portal and I've never been able to receive a referral efficiently. It takes multiple calls, waiting on hold, explaining the situation to a new person each time, and they are never able to find my prior communications in the system. They just say they'll "add a note" to the file and at the end of each call they always say "you'll be called within 48 (or sometimes 72) hours with an update" which NEVER happens. It's unfortunate because I like my doctor (Dr. Bryan) but the lack of an online communication tool combined with outsourced, horribly inefficient call center staff (or systems?) makes for a very frustrating, unpleasant experience. Related: you'll see their marketing person encouraged me to contact them directly after my last review. I did do that, they said they would forward my email to the "facilities team to get it resolved" but nothing came of it. In sum, after three years of visits at this office, I can say the actual health care experience is 4 out of 5 stars but the admin/communication side is 1 out of 5, so I'm giving them a 2/5 overall and plan to change my PCP to somewhere else for my next program year. I would only recommend this place to folks who don't mind only communicating by phone (and waiting on hold) and who never need a referral.

    My mom was called to come in for a yearly check up. Check…read morein was fast and taken for a short blood work up and into a room where we quickly moved along, mom had a great visit. She was seen by Connie Santiago NP- she was super thorough and friendly- to me that is fabulous for elderly patients. Someone who actually listens and helps the patient, Instead of having selective hearing or being passed off to somebody else or referred to another specialist. I highly recommend

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    Brian E Lee, MD

    Brian E Lee, MD

    3.4(22 reviews)
    1.0 miEastside

    I was referred to Dr. Lee but will not be seeing him due to the bad reviews about his staff. The…read moredoctor's reviews himself sound very good. It's a shame that his mean, uneducated, and ignorant staff members may be adversely impacting this good doctor's practice.

    It is very difficult for me to write out this review because I always thought I could count on…read moreDoctor Lee and I had to learn the hard way that I couldn't. I sat quietly ignoring many of the issues that I faced in his office. The fact that I often have to wait for my scheduled appointment anywhere from one hour to three hours before he comes in to see me is a big issue. It really makes you feel unimportant to have to sit by yourself for hours to beg for help. However, this is extremely commonplace with this particular doctor on almost every appointment that I have had with him (and I have been a patient of his for 7 years!) Then, he acts like he is concerned for you and your health. He will ask questions that someone would ask that was a friend to establish rapport but the niceties are superficial. If you do get medication from his office, there is a huge chance that Joanne (his long time nurse) will forget to send in the prescription or leave off a DEA number so the pharmacy won't fill it without confirmation. Well, g​ood luck getting a hold of anyone after you leave. The pharmacy can never get a hold of the office to correct the issue, so you will have to drive back to the doctor's office to talk to a person to get it fixed. Even then, Joanne may say she will call the pharmacy or you back but don't hold your breath. I can't think of one time she promised to call me back and actually did in SEVEN YEARS! NOT ONCE HAVE I BEEN ABLE TO COUNT ON A RETURN CALL THAT I WAS PROMISED FROM THIS OFFICE!! If it is working or she has bad news, she won't bother herself to call you. No matter what she says! It also is very difficult to deal with this office because they are only open Monday, Tuesday, and Wednesday during bank hours. Don't bother leaving a message on the answering machine because you won't get a call back! If you need a refill, good luck! Dr. Lee comes across like he cares about you and that is somewhat nice. However, it isn't genuine concern. If he has something he doesn't want to deal with, then he puts it on Joanne to handle. So, no one tells the patient or helps the patient if they don't want to deal with you or have bad news. Plus, we have had billing issues in his office in the past. His wife runs the office and she doesn't always know anything about billing. She will argue over a charge that she doesn't understand with you for hours. It breaks my heart that Dr. Lee has turned into an absent careless person that I can't count on anymore. Save yourself some headaches and go somewhere else! Dr. Lee has no time, patience, understanding, or staff willing to do the job we expect out of our doctors. ​​

    Jones Jedediah W - physicians - Updated June 2026

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