I had one of the worst experiences of my life from being hit by a drunk driver where i wasnt even…read morein my vehicle and not at fault in the slightest. My own auto insurance coverage, The General, made everything ao much more painful and unnecessary than needed to be and i was very much feeling lost with this horrible experience. By word of mouth, I heard that Shannon's shop did amazing and has been going strong for years on years and that theres never been a known complaint about the way they conduct business, treat you like a human being, I felt heard and understood, and i felt that they took extra steps to communicate that in a way that i could appreciate. I can say that they were the light in my dark situation and I'm definitely a fan. I never EVER felt like they weren't giving 1000% to put me first, from Valerie at the front desk whos stayed after hours several times just to make sure she got the customers concerns documented recorded and contacted, to her family and Shannon who was nothing short of personable relatable and forthcoming, to those behind them that work their magic to bring it together. I felt nothing short of comfortable and well taken care of. They completely changed my experience of what I was currently going through and now I'm also a fan for life. Blessed be the people that work at this shop

They took good care of me and worked to get me back into my work truck a soon as possible. They…read moreare good people thanks for the great work

We were traveling through on I-40 and our jeep needed immediate repair to continue our trip…read more Service dept. was friendly, efficient and knowledgeable. Had part replaced and done within an hour. Amazing! Thanks so much. C. Santine

I was in town for work and my key fob was acting up. I didn't want to end up stranded because I…read morecould start my car. I popped into the service department. The very nice service manager walked me over the parts department. The equally as nice lady behind the counter changed out the battery in minutes. I whipped out my card to pay and she said they change out batteries for free. I told her I didn't buy my car from them and that I was from OKC. She smiled and said well you're our customer now. My service department is fine but nowhere near this level of customer service.

Just called them regarding a part for my truck. I spoke to Dillon Soto. I have to say a big thank…read moreyou to Dillon. He was awesome. Very friendly, helpful and professional. He took his time with me and verified that the part was available. He took my information and setup the shipping. I highly recommend this dealership. Again Thank You Dillon. Definitely a 5 star transaction!! Robert

I drove across state lines to buy a vehicle from this dealer after discussing its condition over…read morethe phone with the salesman. The salesman assured me that the vehicle was clean and in great condition. As soon as I opened the door, a strong, overpowering cigarette smell hit me. The interior was filled with stale cigarette smoke, and it was clear that they had tried to cover it up with some overpowering fragrance. Just smelled like a nasty hotel room or casino that had beens smoked in. The salesman didn't seem to care much at all about the gravity of the situation and basically said 'Oh, my bad'. Considering the distance traveled and the information provided, this should have been disclosed over the phone, or even better, included in the listing description. I strongly advise anyone who is not local and can't inspect the vehicle before traveling to avoid this dealership. I will NOT be returning for my next purchase.

https://sharetext.io/o05eblfb…read more Click on the link for my review. I share a very detailed account of nearly everything that happened while having a breakdown in Elk city, Oklahoma. In this link I will let you decide what to expect from this establishment and you can make a well educated decision on what you want from your choice of repair shops.

I called for a Tow after noticing the temp go up, I though it was over heating and it was actually…read morea blurp / burp in the system. Which is air. I went in and got services and after the whole ordeal was over I was charged a lot more than expected and in fact I was charged $700 over the SF CA Price for the same service ( Meaning I was Gouged being i am not from OK) so I did not find this out until after and thinking i was getting work I thought i needed, I actually did not. I went to a shop 2 x after this location and 1 x before and each of the 3 shops proved there were no codes. This means I was lied to, and I got unnecessary work done. I reported this to the AAA and to the BAR and I will also attach the proof of the over charge from Oklahoma compared to the CA estimate. Although a Service was done with Smiles, I was still pretty much overcharged, paying $1093.00 plus some change.

We're on a road trip in our motor home when our oil pressure sensor went bad. It was…read moreintermittently shutting down the engine. We were able to make it to Steve's Diesel & Truck Service in Elk City, OK. They jumped on our repair immediately and got us back on the road in less than 2 hours. Everyone there was friendly and eager to help.

I was traveling and my Jeep needed an oil change over 1,000 miles from home…read more The service department squeezed me into their schedule and got me back on the road. Thanks to your service department and particularly to Melissa for being so helpful while I was on the highway looking for a dealership. They were also very sweet to my traveling companion, everyone stopped to give some love and a little water on a hot day!

Just Got new baby from this five star dealership!!! Enjoying…read moreto make a deal with this guys!! Michael and Joseph been very friendly!!! Again communicating with those people made my deal easy peasy again!!! Love it Definitely recommending this place! Come get your truck! They always have a good inventory! Doug Gray Ram and chrysler is my best experience!! If u want to buy a good car for a good pricr come here and get it

Was traveling thru with my rv had a problem. Very helpful and professional. I will use them again…read morethanks

I needed brushes for my alternator and I would have had to wait another day to get them. He walked…read moreright over to a drawer and put a set on and handed to me installed to the brush holder and at a great price. What a find for me to know he is in town.

What a great place!! Orville was spot on. He really knows his stuff!! While my radiator was ok, he…read morefound a crack that would have created a problem later. Thanks again Words Radiator Shop.