The whole Service team and staff at Doug Gray Chevy are angels in my opinion. I was stuck in Elk…read moreCity trying to get home for Christmas and still a few states away with a fried transmission. Even with it being the holiday, they quickly took care of me, getting the transmission taken care of the day before Christmas Eve and working late to help me get on the road. They even let me use a loaner to finish up some Christmas shopping while I waited in town over the weekend. I made it home just in the nic of time for Family Xmas Eve gathering. I was literally having a personal breakdown and they were so sweet. They even got GM to pay some towards the work on my truck and had a no APR for 12 months pay option for an emergency like this. I wish them all the best karma in 2020! It makes me feel comfortable to take this route across the country again too, knowing I have a place to count on in case of emergencies. Down to earth people who are pros.

Dear Mr. Gray- We…read morewere traveling through and encountered car trouble outside of Sayre in the evening. A light was saying our battery wasn't charging. We coasted in to the koa and plugged in the charger overnight. In the morning we got back on the highway and saw the sign for your dealership. We arrived right at opening and Eddie your service manager took us right in despite it being a Friday with lots of work. Your crew diagnosed the problem, replaced the alternator and we were on our way in about an our! Two thumbs up! Your crew is great and Eddie is the best! We are going to make it home in time for our daughter's Senior Ball. Thank you!

Was looking for an upgrade on my vehicle. Was greeted by Chasten Musick and the experience only got…read morebetter from there. If I get the opportunity to trade in my vehicle and get into a new one, it will only be with Chasten. He actually had me enjoying the experience

They refused to give this Army Veteran the $500 discount that they advertise online. They also owe…read moreme $1800 dollars for cancelling extended warranty on electronics. It's been over 5 weeks, have heard nothing.

Warning about this dealership... Sold a Van with bad transmission…read more... I purchased a high mile van from them site unseen. I trust in dealerships vs individuals for the reason that they go over any trade in before the retail it. We made the deal and they delivered the van. I didn't drive it immediately, as I was setting it up for a specific purpose. The first drive, I immediately noticed on the highway a on/off droning vibration. I immediately text the sales person about what I heard and I was going to look into it more and hope it was a simple fix (which I would have done myself) I understand small things needing fixed on a high-mile vehicle. So after a lot of research, testing, and talking to several ASE Ford mechanics, I found the torque converter was bad causing the chattering, and this in turn wears out the transmission parts.... I called around to several places and found a place that would do a complete transmission rebuild, and new converter for $2k.... I was in contact the whole time with Ware Chevrolet about the issue..... Today, I text them about the great deal I found to do the work ($2k vs $4k at most places). The "sales mgr" called me, and explained his delivery guy didn't notice the issue. I explained that if he had the radio up, or didn't realize what was happening, he wouldn't have noticed. The Mgr then proceeded to tell me they didn't make enough off the van to cover the cost, and that he was sorry that anything could happen at any time (I agree with that, but this was an issue already there). He also mentioned that they took it in trade and just took the man's word on it! So they didn't test it obviously, and sold it RETAIL and didn't run it thru auction instead. I own a business, If my customer purchased something from me (jetski or boat) and it failed on the first outing, I would take care of it REGARDLESS of the profit or no-profit on that item, My name means more than a few bucks!. Ware doesn't feel the same way. They offered nothing, ZERO, NADA, but "I'm sorry, have a nice day" So before you purchase something from them, Test drive it, do NOT buy over the internet or phone! If you're not a mechanic, HAVE IT CHECKED OUT because they obviously do not. I happen to be lucky that I know people to get this job done for $2k when someone else may end up with a $4-$5k bill... but again maybe I'm not so lucky as they probably knew there was an issue..... Who knows the truth but what I know is, They sold a van to me that has a bad transmission.

Jonathan Venzor was amazing to work with at Ware Chevy. I'd recommend him to anyone I know!read more

I just purchased a 2015 GMC Sierra 2500 Denali HD from this dealership and I can honestly say it…read morewas the best vehicle shopping experience I have ever had. I worked with Eric Fox, he made the transaction easy and fast without the stress like other places. Everything was done over the phone which is scary being that you only see pictures of the vehicle online. He was completely honest and upfront, told me exactly what the condition of the vehicle was as well a defects that it had. He sent pictures and all the information I requested right away, I have dealt with other sales reps the don't return your calls or take hours to get back to you with information. I am very satisfied with my purchase and will be recommending them to friends and family if they are looking to purchase a vehicle in the future. Thank you guys for making vehicle purchasing easy during these stressful times.

Shane Made a great experience out of buying a Ford Mustang Gt!! I live 8 hours away and he did…read moreeverything over the Phone!! i highly recommend this dealership!!

I took my car 3 times in 1 month with the same issue . Was first charged 5500 car not fixed took it…read moreback the next week 879 car still got the same issue took it back the next week charged 190 for a wire . If this car is not fix by the tome i get it back i will be getting a lawyer . To much money dished out to people who has NOT fixed the problem at all. I paid more than what is due on the car

What's the reason for making an appointment for an oil changed at 1500 and 1745 I'm still waiting…read morefor my vehicle. Don't tell customer to make an appointment if you can't do it!! The customers time is just as valuable as your service my God Ervin 3 hour for an oil change is this a standard practice of your service department??

I bought a Honda from them years ago and had it serviced by them for a time. They were... ADEQUATE…read more HOWEVER... I subsequently moved ONE THOUSAND MILES AWAY. In the YEARS since, they will not stop contacting me trying to get me to trade in my car. I have spoken to them multiple times over the phone and replied to their idiotic emails and texts explaining the simple fact that I live ONE THOUSAND MILES AWAY AND WILL NOT BE DRIVING ONE THOUSAND MILES TO TRADE IN MY CAR. I block every number they leave voicemails from. I block their email addresses. THEY WILL NOT QUIT. A limitless well of moron salesmen. "Want a new whip for the new year?" GET BENT, DOM.

I recently purchased a 2018 Toyota 4Runner from Ruby (I was her first buyer since she was new). She…read morewas excellent and personable. Other employees I came across were also friendly. I hate buying cars and car dealerships so my last two came from Carvana where the cars were purchased online and brought to me. But this wasn't painful and Ruby was delightful. Since I was undecided between an SUV or truck, She arranged for a test drive over the weekend so I had a few days to really consider if this car met my needs. Win win for them because it made me decide to buy it! She stayed in communication through text and found answers to any questions I had. It's been a week and I'm still happy...so far so good!

Recommend you do business here!…read more I didn't purchase a vehicle, but I received the most helpful customer service in a time of need. I broke down during a cross country trip. I called this dealership since I was about 10-15 minutes away from it right when they were going to close. They said they wouldn't be able to fix it, but they can definitely take a look at it at least prior to closing. My vehicle died (engine issue) in their parking lot as I turned into the driveway. They were able to get it into the service bay, gave me all the advice they could considering I had to keep going and they couldn't get the parts I needed for at least a few weeks. Recommended I go to a tow service they work with and as I was about to follow one of the employees of the lot, my vehicle turned off again unfortunately for good. The whole team came out and pushed my vehicle back into a parking stop on their lot. Thanks to their help and guidance I was able to get back on the road the next day. Thank you, I really appreciate it. I was in need of help and you guys went above in beyond

We bought an Expedition. Great sales experience and we even were told we would get a free service…read more Our first service comes around I make appointment at the dealership and tell them we have a free service. Briefly spoke to our sales person and confirmed we had a free service. I go to pick up the Expedition and I'm charged full price for the service. I ask the guy in charge of the shop and he gets heated really fast if there isn't a physical coupon no free service. He even made the lady that was checking me out uncomfortable. I don't care that I had to pay for the service but the managers reaction was ludicrous and our salesperson didn't follow through. Say what you mean and follow through.

As soon as I walked in the gentleman were extremely helpful. Not only did they have the battery I…read moreneeded and tools to make the road side repair. These men offered to install it! Amazing service!

I was broken down and stranded, very cold, and fighting an illness. Everyone at O'Reilly's worked…read moreas a team to help me find a new alternator and battery at an affordable rate and helped me throughout the entire day. They were knowledgeable and got me back on the road safely and affordably after a very scary series of events. I am forever grateful.